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Looking for help


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#1 Agent575

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Posted 07 December 2010 - 01:21 PM

You are gonna need to explain this to me like I am 5 years old...
I am on an ASUS laptop using Windows 7

All of a sudden today I am experiencing white spots, blinking sometimes and they change slightly when I move my mouse about.

I tried a system restore to the oldest point offered to me 11/29 and that didn't resolve this for me.
I have had an ASUS LIVE update box pop up lately that I initiate but it seems to stall out and I have to just close it, been going on for about 2 weeks.
I also have gotten Windows updates and one of which is for Windows Live and that fails, saying that I having existing Windows Live something or other...

Anyone able to help solve my issue?

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#2 cryptodan

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Posted 07 December 2010 - 01:32 PM

Does what you say happen in Safe Mode?

You can get to safe mode by pressing F8 just after the ASUS Splash Screen and before Windows Loads.

#3 Agent575

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Posted 07 December 2010 - 01:42 PM

no, I see no issues in safe mode

#4 Agent575

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Posted 07 December 2010 - 02:09 PM

When Windows tries to do updates, one of them is Windows Live Essentials 2011 and it says COULDN'T INSTALL PROGRAMS You already have different build flavor of Windows Live (This tries unsuccessfully everyday for last couple weeks)

The ASUS live update has a number of G73Jh and this one comes up every day also and is never able to complete itself.

#5 cryptodan

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Posted 07 December 2010 - 02:44 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#6 Agent575

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Posted 07 December 2010 - 03:12 PM

http://speccy.piriform.com/results/AvSWnuldvYScSxmuH4xuRv0

#7 Agent575

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Posted 07 December 2010 - 04:43 PM

the issue becomes very apparent when using photoshop as with certain functions large distortions appear that react to mouse movement etc

not sure if that would help someone diagnose this for me

#8 cryptodan

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Posted 07 December 2010 - 09:41 PM

Can describe the distortions a bit better?

What do they look like?

#9 Agent575

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Posted 07 December 2010 - 10:55 PM

I think I may have solved my issue. The ASUS site sent me to http://driveragent.com and I gave that a try. It said I had 6 drive errors so I started one by one and nothing seemed to work. I also kept trying to get that ASUS LIVE UPDATER to work. After a bunch of restarts and whatnot and basically giving up....suddenly the issue was gone. LOL

So I am not sure which thing fixed it exactly but I see no sign of it now.

Thanks for spending some of your time helping me. I appreciate it. I will be back when I undoubtedly break something else. ;)

#10 cryptodan

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Posted 08 December 2010 - 02:57 PM

Happy computing.




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