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Unknown virus disabled computer


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#1 DavidMark

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Posted 07 December 2010 - 07:58 AM

Hello,
I posted this on December 4th with no reply. I didn't want to repost and have been waiting patiently. I see that dozens of other people have posted after me and have been replied to. Did I not do something correctly? Below is the problem. Two trojans detected and moved. Internet hijacked, cannot restore etc...

I've been reading all the fix's on this blog but there are so many variations it's have for a novice to know exactly what to do.
Thanks


Posted 04 December 2010 - 11:27 PM

I've been using the free version of AVG. Today it expired and I got a virus that wouldn't allow me to open internet explorer or do a restore. I purchased AVG and put the license number in but the virus wouldn't allow me to run the AVG. I googled the problem and on the microsoft forum somebody had recommended for a similar problem that i download malwarebytes on another computer and copy it to my infected computer. I ran both AVG and malwarebytes in safe mode. AVG came up with nothing. Malwarebytes found two virus's. One Trojan.sasfix in the registry and one Trojan.fakealert in syssvc.exe. I rebooted the computer and still had the same problem. it wouldn't let me open internet explorer, pop up windows, asking me to buy a virus protection software and openning my browser to viagra.com and a porn site. Can't run AVG, malware or restore.

Please let me know what other information you might need to assist me and where to look for it, and what I need to do to clear the virus.

Thank you!
David

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#2 Noviciate

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Posted 07 December 2010 - 03:35 PM

Hello user

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help members with malware issues. Although our Malware Response Team work on hundreds of requests each day, they are all volunteers who contribute to helping members as time permits. No one is paid by Bleeping Computer for their assistance to our members.

New and more devious malware infections are released almost daily. It then takes time for our Team to to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/Malware Removal requests in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.
The BC Staff

So long, and thanks for all the fish.

 

 





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