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Please Help! Trojan - Windows Security Alert


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5 replies to this topic

#1 Brad Cr

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Posted 06 December 2010 - 08:39 PM

Guys,
This problem has been around for a while and I somehow contracted it last night or today on my desktop. I have a Dell 2350. I cannot launch any applications including IE without getting a message that says:

"Application cannot be executed. The file "name such as mswinext.exe" is infected.Do you want to activate your antivirus software now?"

I am on a laptop to try to get help. The problem seems to get worse the longer I leave my desktop on trying to fix it... I tried booting in safe mode but no luck. The only thing that it appears I can do is run msconfig before the problem gets started. I have the list of items in my startup if one of you guys could take a look and see if you recognize the problem. I saw in some other post the recommendation to disable something in the startup list but it wasn't in my list.

Please let me know your thoughts. This is rediculous...
Thanks,
Brad

Edited by Brad Cr, 06 December 2010 - 08:47 PM.


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#2 Brad Cr

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Posted 06 December 2010 - 08:54 PM

Here is the list of items I see on the startup tab when I run msconfig:

igfxtray
hkcmd
hpwuschd2
psdrvcheck
isw
sprtcmd
blsloader
avgnt
groove monitor
vvx3000
qttask
nmctxth
nmapp
mswinext
defmgr
setpoint
ctfmon
nmbgmonitor
msmsgs
google update
google toolbar notifier
tivo transfer
asl
nwmh fopaffm
aawtray
adobe arm
adobe reader speed launcher
itunes helper
logitech vid
logitech quick cam ribbon
nero check
skype
super anti spyware
tivo server
tive transfer
win amp agent
mcafee security scan plus
mcafee security scan

#3 Brad Cr

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Posted 06 December 2010 - 10:13 PM

I found the post about Privacy Guard and how to remove it. I was able to download RKill onto a flash drive and run it on my desktop. It seems to have stopped the problem and I was able to get Malware Bytes up and runnning (it's running now).

BTW, it showed that Google update.exe and nwmhfopaffm.exe were the problems in the list above.

Thanks for all that you guys do on this site. The only thing that would make this better is being able to catch this morons with nothing better to do than cause problems and, well, you know...

#4 gringo_pr

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Posted 13 December 2010 - 11:19 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

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Posted 16 December 2010 - 11:26 PM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 gringo_pr

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Posted 20 December 2010 - 04:18 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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