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Google redirect and BSOD


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3 replies to this topic

#1 EvanK

EvanK

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  • Local time:06:45 AM

Posted 06 December 2010 - 01:56 PM

Hello,

I'm running Windows Vista on my laptop. I've had my google search link redirected for a few weeks now. Malwarebytes hasn't found anything, nor has AVG. I tried to update AVG, but it failed. I get a message upon every startup saying that I need to reboot to install AVG. Twice I have got the blue screen of death, the most recent one yesterday. Since I'm configured to automatically restart I was unable to read the message. In my device manager, there is no sign of TDDS (hidden devices shown).

Here is my DDS log, (GMER returned no message).

Thank you very much in advance,

-Evan


DDS (Ver_10-12-05.01) - NTFS_AMD64
Run by Evan at 13:27:47.59 on Mon 12/06/2010
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_15
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.4024.1992 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agr64svc.exe
C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Windows\system32\rundll32.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RAVCpl64.exe
C:\Windows\PLFSetI.exe
C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x64\eDSLoader.exe
C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Users\Evan\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x86\eDSMSNLoader32.exe
C:\Users\Evan\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Users\Evan\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\MATLAB\R2008b\bin\win64\MATLAB.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Evan\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp64&d=1208&m=aspire_5735
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp64&d=1208&m=aspire_5735
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp64&d=1208&m=aspire_5735
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp64&d=1208&m=aspire_5735
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
mURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - C:\Program Files (x86)\Real\RealPlayer\rpbrowserrecordplugin.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
uRun: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
uRun: [Google Update] "C:\Users\Evan\AppData\Local\Google\Update\GoogleUpdate.exe" /c
mRun: [LManager] C:\PROGRA~2\LAUNCH~1\LManager.exe
mRun: [eRecoveryService]
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Acer Assist Launcher] "C:\Program Files (x86)\Acer\Acer Assist\launcher.exe"
mRun: [Acer Product Registration] "C:\Program Files (x86)\Acer\Acer Registration\ACE1.exe" /startup
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [MFARestart] "C:\ProgramData\MFAData\pack\avgrunasx.exe" /usereg
StartupFolder: C:\Users\Evan\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Evan\AppData\Roaming\Dropbox\bin\Dropbox.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
DPF: {00000035-9593-4264-8B29-930B3E4EDCCD} - hxxps://www.rooms.hp.com/vRoom_Cab/WebHPVCInstall35.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: ShowBarObj Class: {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x64\ActiveToolBand.dll
BHO-X64: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll
TB-X64: Acer eDataSecurity Management: {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x64\eDStoolbar.dll
TB-X64: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll
TB-X64: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
mRun-x64: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun-x64: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
mRun-x64: [IgfxTray] C:\Windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
mRun-x64: [Persistence] C:\Windows\system32\igfxpers.exe
mRun-x64: [RtHDVCpl] RAVCpl64.exe
mRun-x64: [Skytel] Skytel.exe
mRun-x64: [PLFSetI] C:\Windows\PLFSetI.exe
mRun-x64: [eDataSecurity Loader] "C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x64\eDSloader.exe"
mRun-x64: [ePower_DMC] C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
mRun-x64: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"

================= FIREFOX ===================

FF - ProfilePath - C:\Users\Evan\AppData\Roaming\Mozilla\Firefox\Profiles\5ntyjtse.default\
FF - prefs.js: browser.startup.homepage - hxxp://blackle.com
FF - component: C:\Program Files (x86)\McAfee\SiteAdvisor\components\McFFPlg.dll
FF - component: C:\Program Files (x86)\Real\RealPlayer\browserrecord\firefox\ext\components\nprpffbrowserrecordext.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npbittorrent.dll
FF - plugin: C:\Users\Evan\AppData\Local\Google\Update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: C:\Users\Evan\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Evan\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
FF - HiddenExtension: Java Console: No Registry Reference - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Extension: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Extension: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - Extension: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Extension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Extension: RealPlayer Browser Record Plugin: {ABDE892B-13A8-4d1b-88E6-365A6E755758} - C:\Program Files (x86)\Real\RealPlayer\browserrecord\firefox\ext
FF - Extension: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - C:\Program Files (x86)\McAfee\SiteAdvisor
FF - Extension: XULRunner: {4472F4DB-592D-4551-9B7B-818ACE8A56A3} - C:\Users\Evan\AppData\Local\{4472F4DB-592D-4551-9B7B-818ACE8A56A3}
FF - Extension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - C:\Users\Evan\AppData\Roaming\Mozilla\Firefox\Profiles\5ntyjtse.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}

============= SERVICES / DRIVERS ===============

R2 ETService;Empowering Technology Service;C:\Program Files\Acer\Empowering Technology\Service\ETService.exe [2008-5-5 24576]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files (x86)\McAfee\SiteAdvisor\mcsacore.exe [2009-5-18 101048]
R3 NETw5v64;Intel® Wireless WiFi Link Adapter Driver for Windows Vista 64 Bit ;C:\Windows\System32\drivers\NETw5v64.sys [2008-12-6 4730368]
R3 yukonx64;NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk60x64.sys [2008-2-21 393728]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 b57nd60a;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\b57nd60a.sys [2008-1-20 214016]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
S3 Point64;Microsoft IntelliPoint Filter Driver;C:\Windows\System32\drivers\point64k.sys [2009-1-7 33160]
S3 VBoxNetAdp;VirtualBox Host-Only Ethernet Adapter;C:\Windows\System32\drivers\VBoxNetAdp.sys [2010-2-12 145360]
S3 VBoxUSB;VirtualBox USB;C:\Windows\System32\drivers\VBoxUSB.sys [2010-2-12 43664]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
S3 WSDPrintDevice;WSD Print Support via UMB;C:\Windows\System32\drivers\WSDPrint.sys [2008-1-20 22528]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-5-17 93184]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;C:\Program Files (x86)\Microsoft SQL Server\100\Shared\sqladhlp.exe [2008-7-10 47128]
S4 SQLAgent$SQLEXPRESS;SQL Server Agent (SQLEXPRESS);C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\SQLAGENT.EXE [2008-7-10 369688]

=============== Created Last 30 ================

2010-12-06 07:07:05 -------- d-----w- C:\Users\Evan\AppData\Roaming\BitTorrent
2010-12-06 06:46:28 8199504 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{3A4E1547-612B-4923-9487-DE07FAE02BE3}\mpengine.dll
2010-12-06 06:33:01 -------- d-----w- C:\PROGRA~3\MFAData
2010-12-05 07:31:44 -------- d-----w- C:\Windows\System32\EventProviders
2010-11-25 02:45:27 -------- d-----w- C:\Users\Evan\AppData\Roaming\Malwarebytes
2010-11-25 02:45:18 38224 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2010-11-25 02:45:17 24152 ----a-w- C:\Windows\System32\drivers\mbam.sys
2010-11-25 02:45:17 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2010-11-25 02:45:17 -------- d-----w- C:\PROGRA~3\Malwarebytes
2010-11-10 18:12:50 2409784 ----a-w- C:\Program Files\Windows Mail\OESpamFilter.dat
2010-11-10 18:12:50 2409784 ----a-w- C:\Program Files (x86)\Windows Mail\OESpamFilter.dat

==================== Find3M ====================

2010-10-19 15:41:44 270720 ------w- C:\Windows\System32\MpSigStub.exe
2010-09-20 12:14:32 316416 ----a-w- C:\Windows\System32\msshsq.dll
2010-09-20 09:25:01 231936 ----a-w- C:\Windows\SysWow64\msshsq.dll
2010-09-10 16:37:06 8147456 ----a-w- C:\Windows\SysWow64\wmploc.DLL
2010-09-10 15:52:05 8147968 ----a-w- C:\Windows\System32\wmploc.DLL
2010-09-08 17:26:59 833024 ----a-w- C:\Windows\SysWow64\wininet.dll
2010-09-08 17:23:42 78336 ----a-w- C:\Windows\SysWow64\ieencode.dll
2010-09-08 16:46:38 1032704 ----a-w- C:\Windows\System32\wininet.dll
2010-09-08 16:43:11 86528 ----a-w- C:\Windows\System32\ieencode.dll
2010-09-08 15:53:07 389632 ----a-w- C:\Windows\SysWow64\html.iec
2010-09-08 15:28:29 1383424 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2010-09-08 15:26:20 485376 ----a-w- C:\Windows\System32\html.iec
2010-09-08 15:00:33 1383424 ----a-w- C:\Windows\System32\mshtml.tlb

============= FINISH: 13:28:42.52 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:07:45 AM

Posted 13 December 2010 - 08:11 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply



information and logs:

  • In your next post I need the following

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Gringo

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#3 EvanK

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Posted 13 December 2010 - 01:33 PM

Hey Gringo,

Thanks for your reply. I actually fixed this problem the other day. Kaspersky found a few trojans, and then I cleared my system restore history, and updated everything.

Thanks,

Evan

#4 gringo_pr

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Posted 13 December 2010 - 02:25 PM

Thank you for letting me know

If you need the thread reopened just shoot me a pm


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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