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Google redircting


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#1 saratoga4

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Posted 05 December 2010 - 01:41 PM

Hello Moderator

I am a project manager, not a PC Support person, however I can do some of the things needed to download and run different solutions for the redirect.

Is there a log of something I should run first for a review by you, before if follow the steps previously seen on this thread.

I have a laptop and a brand new desktop 2 weeks old and both are infected with the redirect virus/problem.


To date i have run Advast, Spybot search and destroy and Hitman.

The problem remains.
I also did a system restore to a previous date on the new computer. That did not work either.

I have just downloaded avast which seems to be a fairly strong tool.

Can you please recommend a solution.

Speding 125 per box to correct this is not something i can afford to do right now.
Thank you in advance
CF

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#2 boopme

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Posted 05 December 2010 - 03:12 PM

Hello ,I have split you to your own topic as I am suspecting a different OS,perhaps Win 7 ??

Let's run these.

We need to disable Spybot S&D's "TeaTimer" if running.
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy



Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 05 December 2010 - 03:13 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 saratoga4

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Posted 11 December 2010 - 07:44 PM

Here is my log, i followed all of the steps you suggested,, by the way, I am on Vista Home version.

Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5297

Windows 6.0.6000
Internet Explorer 7.0.6000.17037

12/11/2010 7:28:08 PM
mbam-log-2010-12-11 (19-28-08).txt

Scan type: Quick scan
Objects scanned: 173015
Time elapsed: 5 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\NvCplDaemonTool (Trojan.Agent) -> Value: NvCplDaemonTool -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Cynthia\AppData\Roaming\avdrn.dat (Malware.Trace) -> Quarantined and deleted successfully.
c:\Users\Cynthia\AppData\Roaming\microsoft\stor.cfg (Malware.Trace) -> Quarantined and deleted successfully.

here is my log, I followed all of the steps with no issue.

Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5297

Windows 6.0.6000
Internet Explorer 7.0.6000.17037

12/11/2010 7:28:08 PM
mbam-log-2010-12-11 (19-28-08).txt

Scan type: Quick scan
Objects scanned: 173015
Time elapsed: 5 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\NvCplDaemonTool (Trojan.Agent) -> Value: NvCplDaemonTool -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Cynthia\AppData\Roaming\avdrn.dat (Malware.Trace) -> Quarantined and deleted successfully.
c:\Users\Cynthia\AppData\Roaming\microsoft\stor.cfg (Malware.Trace) -> Quarantined and deleted successfully.

#4 boopme

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Posted 11 December 2010 - 09:43 PM

Hello, did you run the other tool? You posted the MBAM log twice. How is it now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 saratoga4

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Posted 12 December 2010 - 11:05 AM

I did the three steps you outlined,
first i made the changes to spybot, then i ran tdss with the results of no issues, then i ran the malware tool once. I did not get a response when i posted the results, so i did it twice. it was late last night when i did this and then logged out.
I do not think this is corrected. I just googled netflix and selected it and then i recieved a server not found message and the url in the top bar was

http://kc.mv.bidsystem.com/bin/findwhat.dll?clickthrough&y=55685&x=0sZQ6pCsPHuTCEeFNrgadLuD0rgoPsz7akCl;keZrBr25LpF8:eUTCuWgKJLRqcFwgqWhsuz8U39dP70HiNVVqJzAHqyrJasvp:MXpbohadY3::wYfvkKXOsivpmYaR;hOpcZCdfTaI3wrJpRJO7XkKUzARdVfKwhkKZoJU7DJ8kN48dWCqOMJqhNBv5uLKqkpCvHxuLo4320U7Q7k9kBJbui4hN:qKEYADnGFed6kOEYyOtiUNch

#6 boopme

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Posted 12 December 2010 - 03:38 PM

Hi and thanks. We will run one more scanner here,DrWeb-CureIt. This one will take a few hours.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the anti-virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 saratoga4

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Posted 12 December 2010 - 07:22 PM

Hello,

I have done the download and restart in safe mode two times to be sure i did not make a mistake.
When i double click on the random named exectable, *(looks like a green shield) the only thing that happens is i get a pop up window that looks like a search in microsoft help for working in safe mode.
Here is what i have on my desktop right now for these types of products
i have
avast
malware bytes
avg75 free
safari
spybot
and microsoft security

I am guessing this could be the reason dr fix may not run??

so, I am stuck right now, until i hear back from you.
Thank you by the way for your time to help me.

Regards
CF

#8 boopme

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Posted 12 December 2010 - 07:43 PM

Hi, first I see 2 AV's Avast and AVG. I recommend you uninstall AVG. Having 2 AV's causes several problems.
There is an Uninstaller here. http://www.raymond.cc/blog/archives/2009/05/05/comprehensive-list-of-uninstallers-or-removal-tools-for-antivirus-software/#more-2878

We need to disable Spybot S&D's "TeaTimer" if runnning.
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy

Try DRWeb.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 saratoga4

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Posted 18 December 2010 - 11:02 AM

Hello,
I have tried unsucessful to run the software you suggested. Everytime i try to run the full scan, the computer is off when i return, it is about a 2 hour scan. I monitored it last night for 1.5 hours and could not do so any longer , it was so late. This morning, instead of my computer just being asleep it was completely off.
Is there another approach to allow us to do this, by updating and removing, such as combo fix?

#10 boopme

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Posted 18 December 2010 - 11:21 AM

Note the blue text above this forum. Please do not run ComboFix on your own..

Please go here.... If needed they will run it with you.
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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