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Computer freezes and does not shut down


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#1 dman2073

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Posted 05 December 2010 - 01:11 PM

I am using windows 7. I have run iobit 360, malwarebytes, spyware doctor with antivirus, and mcafee. They all found and removed malware. But, my computer is still randomly freezing up and at shutdown, it will say shutting down, have the spinning circle, but it doesn't matter how long you leave it there it wont shutdown. I have had to repeatedly force shutdown by holding the power button down. Also, on 1 of my 4 user account, it will connect to the internet fine, but will not display webpages. Here are my logs.

Attached Files


Edited by dman2073, 05 December 2010 - 01:12 PM.


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#2 Casey_boy

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Posted 13 December 2010 - 10:54 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#3 dman2073

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Posted 19 December 2010 - 08:46 AM

Sorry for the late reply. A new problem is it also occasionally logs me into a temporary profile when I click on an actual one.

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#4 Judicandus

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Posted 19 December 2010 - 09:25 AM

Hi dman2073,

First of all, I don't suggest you use iobit, please read http://www.security-forums.com/viewtopic.php?t=58533&sid=ad9f0d0d2f630031d56307a6313129bc

It seems there is a rootkit running on your system.

We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please include the C:\ComboFix.txt in your next reply for further review.

#5 dman2073

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Posted 21 December 2010 - 08:59 PM

I didn't know about iobit. Sorry. I seem to be having trouble downloading combofix. It never works at either two of the mirrors. I used google chrome and ie. One time it created an icon, but it was zero bytes and said it was not a valid win32 application. I've tried several times.

#6 Judicandus

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Posted 22 December 2010 - 06:46 AM

Hi dman,

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


#7 dman2073

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Posted 29 December 2010 - 08:52 AM

Strange... it seems to have deleted itself and not opened anything. I will try again.
Edit: I have an error. Access violation at address 00546704 in module 'OTL.exe' Read of address 00000000.

Edited by dman2073, 29 December 2010 - 09:07 AM.


#8 dman2073

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Posted 29 December 2010 - 12:32 PM

Please help! I was able to run combofix today and now my internet will not work at all. It works on my other old computer and wifi devices, but not on this one. I went into network and sharing center and it said dependencies failed to start.

#9 Judicandus

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Posted 30 December 2010 - 08:07 AM

Hi dman,

Let's try resetting TCP/IP and winsock on the pc:

To successfully complete this, you will need to be at a command prompt.
Click on Start then Run. In the Run box type CMD and press enter.
For Vista you will need an elevated command prompt.
To launch an elevated command prompt, simply press the Win key; type cmd; press Ctrl+Shift+Enter; and then hit Alt+C to confirm the elevation prompt
You will now see a black window with one line of text and a blinking cursor.

You will next type:

  • netsh int ip reset tcp.log

This will reset your TCP/IP settings.

Next you will reset Winsock:

You will type:

  • netsh winsock reset sock.log

When the Winsock is finished you will be directed to restart your computer. Type exit in the window and press enter.

From here you will do a normal restart on your computer and retest your network connection.

Let me know if the internet connection is back.

#10 dman2073

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Posted 02 January 2011 - 05:21 PM

Okay. I decided to do a system restore and it worked. Thanks for your help.

#11 Judicandus

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Posted 02 January 2011 - 08:11 PM

Thanks for letting us know ! :)

i'll close this topic. if you need it reopened please send me a PM.

#12 Judicandus

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Posted 10 January 2011 - 08:06 PM

Hi dman, I reopened the topic as requested. Can you post the combofix log?

#13 Judicandus

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Posted 03 February 2011 - 07:22 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.




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