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Unhealthy external HDD


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4 replies to this topic

#1 stuckwithvirus

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Posted 05 December 2010 - 11:08 AM

Hi

I've got a 250GB Seagate EIDE HDD in a USB caddy that I use to back up. It's started misbehaving. I can connect to it and see all the folders in the root. However, if I try and open a subfolder, it just hangs. I have to disconnect the caddy to unlock my laptop.
I've tried to run chkdsk but it freezes at 0% after having identified the FAT32 structure.

Any ideas would be welcome.

Thanks.

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#2 Broni

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Posted 05 December 2010 - 02:29 PM

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here

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#3 hamluis

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Posted 05 December 2010 - 03:07 PM

I would move data files from that drive while I can...before doing the diagnostic :).

Louis

#4 stuckwithvirus

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Posted 05 December 2010 - 04:26 PM

Thanks guys

Hamluis Unfortunately the drive doesn't want to let me copy any files. It just freezes.

Broni. I've made an .ISO bootable disc with the Seagate application. When it runs, it doesn't detect the faulty drive, just the main HDD.
However, when I exit to the DOS prompt, the problem drive is available as D:\ and I can see the directory structure.
Not sure where to go from here.

#5 Broni

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Posted 05 December 2010 - 04:32 PM

Since it's an external drive, you have to download SeaTools for Windows and run the tool from within Windows.

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