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Malware Problem - Vista SP2


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#1 AquarianGirl

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Posted 04 December 2010 - 06:42 PM

I'm having a malware problem on my laptop (Vista SP2) that I've been fighting for about a week now. It started with problems with Svchost.exe (netsvcs), as as a result, the following services started mis-behaving: my profile, Windows Problem Reporting, Windows Update. I also started having problems with IE8 (blank pages that froze, extra IE windows opening up whenever I clicked a link).

Things I have tried:
1. Virus scan of my usual virus program (Trend Micro Internet Security)
2. Registry cleaner, which removed a bunch of registry entries that it labelled as "bad".
3. Virus scan by SpyBot, which detected an illegitimate registry entry allowing security loopholes to Internet Explorer, and removed it. This caused the problems with services to go away, but the IE problems remained.
4. Virus scan by MalwareBytes
5. Created a new profile, to see if I had problems there. I did.
6. Ran IE with no add-ons - same problem.
7. Ran in Safe Mode with networking - same problem.
8. Reset Windows Explorer
9. Ran Hijack this. It detected an unknown file called "neonsp.2047.dll"

Last night, in a renewed round of fighting, I renamed the neonsp.2047.dll file. That, and a reset of IE again, caused the problems to go away entirely, and I thought I'd finally fixed it. However, this morning my Trend Micro detected a malicious Javascript file and told me to delete it, which I promptly did (being very careful not to run it). Unfortunately, just after that, the original symptoms started coming back. Currently my IE is being hijacked constantly to ad sites, and my services are still not working properly.

Below is my HijackThis log (I have made minor edits to mask names for privacy reasons). I'd appreciate any help you can provide.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:04:14 PM, on 12/04/10
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18975)
Boot mode: Normal

Running processes:
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Creative\SBAudigy\Volume Panel\VolPanlu.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\OEM04Mon.exe
C:\Program Files\Citrix\ICA Client\concentr.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Fingerprint Reader Suite\psqltray.exe
C:\Program Files\Citrix\ICA Client\wfcrun32.exe
C:\Users\{current user}\Downloads\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/ig/dell
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\SBAudigy\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PSQLLauncher] "C:\Program Files\Fingerprint Reader Suite\launcher.exe" /startup
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [OEM04Mon.exe] C:\Windows\OEM04Mon.exe
O4 - HKLM\..\Run: [ConnectionCenter] "C:\Program Files\Citrix\ICA Client\concentr.exe" /startup
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-2566240016-2713225381-535470082-1017\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'Ctx_StreamingSvc')
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O10 - Broken Internet access because of LSP provider 'c:\windows\system32\neonsp.2047.dll' missing
O15 - Trusted Zone: http://www.aircanada.com
O15 - Trusted Zone: http://netstorage.bcit.ca
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - http://support.dell.com/systemprofiler/SysProExe.CAB
O16 - DPF: {B94C2238-346E-4C5E-9B36-8CC627F35574} (VMware Remote Console Plug-in 2.5.0.00000) -
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://{web site}/dana-cached/sc/JuniperSetupClient.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = {web site},vs.shawcable.net
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = {web site},vs.shawcable.net
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: c:\progra~1\citrix\system32\radeaphook.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\570\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: IBM ADE Service (acsisrv) - Unknown owner - C:\Program Files\IBM\Common\acsi\bin\jservice.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: Citrix Diagnostic Facility COM Server (CdfSvc) - Citrix Systems, Inc. - C:\Program Files\Common Files\Citrix\System32\CdfSvc.exe
O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\Windows\system32\CTsvcCDA.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\570\g2aservice.exe
O23 - Service: HP LaserJet Professional M1210 MFP Series Receive Fax Service (HPM1210RcvFaxSrvc) - Marvell - C:\Program Files\HP\HP LaserJet M1210 MFP Series\ReceiveFaxUtility.exe
O23 - Service: HP SI Service (HPSIService) - HP - C:\Windows\system32\HPSIsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: Citrix Streaming Service (RadeSvc) - Citrix Systems, Inc. - C:\Program Files\Citrix\Streaming Client\RadeSvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: SonicWALL Global VPN Client Service (SWGVCSvc) - SonicWALL, Inc. - C:\Program Files\SonicWALL\SonicWALL Global VPN Client\SWGVCSvc.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Server\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
O23 - Service: VMware Host Agent (VMwareHostd) - Unknown owner - C:\Program Files\VMware\VMware Server\vmware-hostd.exe
O23 - Service: VMware VSS Writer (vmwriter) - VMware, Inc. - C:\Program Files\VMware\VMware Server\vmVssWriter.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE

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#2 AquarianGirl

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Posted 06 December 2010 - 03:34 PM

To anyone else with similar symptoms: I figured out that problem was a RootKit virus. The solution that I found was to download TDSSKiller from the Kaspersky Labs website and run it. After that, everything went back to normal.

Hope this helps you.

#3 Animal

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Posted 19 December 2010 - 12:58 PM

Thanks for letting us know it's solved.

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