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Update Install Problems and System Crashes


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#1 jjjproctor

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Posted 03 December 2010 - 11:26 AM

Hi, I am using a Dell Inspiron 1720 with Windows Vista Home Premium, 32 bit, with SP2. Several errors are continually happening on my system. The one that shows up in the problem history more frequently than any other says this: (this error occurs every two to four days, two or three times per day. Perhaps every time automatic update runs?)

Host Process for Windows Services Windows Update installation problem

Problem Event Name: WindowsUpdateFailure
ClientVersion: 7.4.7600.226
Win32HResult: 80072ee2
UpdateId: 00000000-0000-0000-0000-000000000000
Scenario: Scan
SourceId: 101
Environment: Unmanaged
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

The other error occurring on a regular basis says this:

DHCP Client Stopped Working

Problem Event Name: APPCRASH
Application Name: svchost.exe_Dhcp
Application Version: 6.0.6001.18000
Application Timestamp: 47918b89
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.6002.18005
Fault Module Timestamp: 49e0379e
Exception Code: c0000005
Exception Offset: 0000ac51
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Not sure if these two errors are related, or not.

Finally, my system completely crashed this morning, giving me the lovely blue screen, on two separate occasions. I followed the instructions on using windows debugging tools to analyze the minidump that occurred when the system crashed. The results of the bugcheck analysis are below:


KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 857afa30, The address that the exception occurred at
Arg3: b06a2a34, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
+31
857afa30 0f650c00 pcmpgtw mm1,mmword ptr [eax+eax]

TRAP_FRAME: b06a2a34 -- (.trap 0xffffffffb06a2a34)
ErrCode = 00000000
eax=84987810 ebx=00000000 ecx=0000000f edx=84c45420 esi=85325030 edi=85b4bff0
eip=857afa30 esp=b06a2aa8 ebp=b06a2abc iopl=0 nv up ei pl nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010206
857afa30 0f650c00 pcmpgtw mm1,mmword ptr [eax+eax] ds:0023:0930f020=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: System

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 822459c6 to 857afa30

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
b06a2aa4 822459c6 85325030 84c45420 84c92b20 0x857afa30
b06a2abc 8a59f8b9 851ca4d0 84c92b20 00020000 nt!IofCallDriver+0x63
b06a2ad0 8a59ef8f 85325030 8554cb80 85b4b7b8 CLASSPNP!SubmitTransferPacket+0x106
b06a2b10 8a59fa2f 00000103 001ca4d0 8554c870 CLASSPNP!ServiceTransferRequest+0x224
b06a2b38 8a59fd44 8554cac8 00000000 8554cac8 CLASSPNP!ClassReadWrite+0x16a
b06a2b4c 822459c6 8554cac8 851ca4d0 851ca5c8 CLASSPNP!ClassGlobalDispatch+0x20
b06a2b64 80712116 bd497000 851ca4d0 85d51160 nt!IofCallDriver+0x63
b06a2b78 807121cd 8554c870 851ca5ac 8554c7b8 partmgr!PmReadWrite+0x111
b06a2b8c 822459c6 8554c7b8 851ca4d0 851ca4d0 partmgr!PmGlobalDispatch+0x1d
b06a2ba4 8072e6f1 8a579ca0 85d510a8 001ffa68 nt!IofCallDriver+0x63
b06a2bc0 822459c6 85d510a8 851ca4d0 00000000 volmgr!VmReadWrite+0x1b3
b06a2bd8 8a56b864 851ca5f4 00000000 85d51748 nt!IofCallDriver+0x63
b06a2c00 8a56c542 85d51748 851ca4d0 00000000 ecache!EcDeviceIoCallLowerDriver+0x1d4
b06a2cc8 822459c6 85d51690 851ca4d0 851ca634 ecache!EcDispatchReadWrite+0xc26
b06a2ce0 8a516606 b06a2d38 85f576c0 864a14c0 nt!IofCallDriver+0x63
b06a2d08 822459c6 00f576c0 851ca4d0 8df59edc volsnap!VolSnapWrite+0x34c
b06a2d20 8a414603 8df59e64 b06a2d44 822ae1f8 nt!IofCallDriver+0x63
b06a2d2c 822ae1f8 8df59edc 00000000 ffffffff Ntfs!NtfsStorageDriverCallout+0x14
b06a2d2c 822ae2f1 8df59edc 00000000 ffffffff nt!KiSwapKernelStackAndExit+0x118
8df59e74 00000000 00000000 00000000 00000000 nt!KiSwitchKernelStackAndCallout+0x31


STACK_COMMAND: kb

FOLLOWUP_IP:
CLASSPNP!SubmitTransferPacket+106
8a59f8b9 5f pop edi

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: CLASSPNP!SubmitTransferPacket+106

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: CLASSPNP

IMAGE_NAME: CLASSPNP.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 49e01ee9

FAILURE_BUCKET_ID: 0x8E_CLASSPNP!SubmitTransferPacket+106

BUCKET_ID: 0x8E_CLASSPNP!SubmitTransferPacket+106

Followup: MachineOwner
---------


I'm really good at following instructions, and can generally find my way around a computer, but all these errors and debugging reports... they might as well be written in Greek. I appreciate any and all input/suggestions.

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#2 hamluis

hamluis

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Posted 03 December 2010 - 04:44 PM

Worth a look, http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80072ee2 .

I would try...

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis




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