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Strange noise + BSOD while gaming


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#1 iTwenty

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Posted 03 December 2010 - 08:34 AM

Hello people.!

The laptop specs are:
Windows 7 64 bit
Core i5 460m
4gb DDR3 RAM
320 gb HDD
ATI Mobility HD5470 1gb GPU

Yesterday, while playing Company of Heroes, the laptop suddenly started making a strange screeching noise and the whole system froze. This lasted about 5 secs after which I got a BSOD saying KERNEL_DATA_INPAGE_ERROR..... couldn't read the whole message as it stayed for only about a second after which the laptop restarted. It seemed to work fine after restart...until I started CoH again. 15 minutes into the game and same thing happened again . Then I tried Half Life 2. The noise appeared again about half an hour into the game but disappeared quickly and I could continue playing the game normally. Under normal usage, everything is hunky dory and I can use the laptop for hours without any issues.
My initial guess was either GPU or CPU overheating. But the laptop restarts fine immediately after the BSOD and the temps reported by hwmonitor are within normal range.I am at a loss as to what is malfunctioning here.
Any help.?

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#2 dc3

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Posted 03 December 2010 - 11:53 AM

Hi iTwenty, and welcome to BleepingComputer.

I would help if you would post the make and model of this laptop.

Try running chkdsk c: /r

1. Open a elevated command prompt or a command prompt at startup.

1a. Open the Start Menu.

2a. In the white line (Start Search) area, type cmd

3a. Press CTRL+SHIFT+ENTER.

4a. Click on Continue in the UAC prompt.

Or

1b. Open the Start Menu.

2b. In the white line (Start Search) area, type cmd

3b. Right click on cmd, click on Run as administrator.

NOTE: To open a regular non-elevated command prompt window, just click on cmd instead.

4b. Click on Continue in the UAC prompt.

2. In the command prompt, type in chkdsk c: / r.

Edited by dc3, 03 December 2010 - 12:04 PM.

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#3 iTwenty

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Posted 03 December 2010 - 12:49 PM

Hi and thanks for the prompt response dc3.!

The make and model of the laptop is:
Dell Inspiron 14R N4010
The exact specs are:
http://speccy.piriform.com/results/jgP8HnatgFVyTsuprezkPoX
Partitions 0 and 2 are Linux partitions.

I ran chkdsk C: /F /R as Administrator and the C: drive came out clean.

Edited by iTwenty, 03 December 2010 - 12:50 PM.


#4 Broni

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Posted 03 December 2010 - 11:06 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#5 iTwenty

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Posted 04 December 2010 - 02:47 AM

The BlueScreenView program shows 0 crashes, tried running it as Admin too.
I ran the Dell Diagnostics tool to see if something shows up. It ran for a good hour or so without reporting any issues.
The noise comes from the upper left part of the laptop.I had a look at the service manual and found thermal fan to be located here.
But what escapes me is, why didn't the issue occur while I ran the diagnostics.? Isn't it supposed to stress the laptop more than any game can.?

Edited by iTwenty, 04 December 2010 - 02:48 AM.


#6 Broni

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Posted 04 December 2010 - 11:42 AM

The BlueScreenView program shows 0 crashes

Make sure, your settings are correct...
1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
2. Double-click System.
3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. Make sure, there is a checkmark in Write an event to the system log.
5. In the Write debugging information list, click Small memory dump (64k) (128K in Windows 7).

I had a look at the service manual and found thermal fan to be located here

It may be your issue. During gaming, surely the fan will work harder and if it's little bit out of whack, it may produce that noise.

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#7 iTwenty

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Posted 04 December 2010 - 11:58 AM

I had the option Small memory dump (256k). Anyway, I selected the relevant options. Will report back next time I get the BSOD. Thanks for the help.!

#8 dc3

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Posted 04 December 2010 - 12:22 PM

I've heard the bearing of a fan that is seizing make a screeching sound, and the fan is the only thing inside that computer that could make this type of noise. This coupled with the fact that an overheating issue can cause that error message leaves me wondering if your fan on the CPU is in trouble.

It may be worth downloading and running Speedfan to monitor the temperature of the CPU.

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#9 Broni

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Posted 04 December 2010 - 05:16 PM

Good idea :)

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