Programs should not be running from a userprofile as they are meant to hold data, preferences, settings, and configuration files. Determining whether a file is malware or a legitimate process usually depends on the location
(path) it is running from. One of the ways that malware tries to hide is to give itself the same name as a critical system file. However, it then places itself in a different location (folder) than where the legitimate file resides and runs from there. Another technique is for the process to alter the registry and add itself as a Startup program
so that it can run automatically each time the computer is booted.
Please download Malwarebytes' Anti-Malware
(v1.50) and save it to your desktop.Download Link 1Download Link 2Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
- Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to this Guide.
- When the installation begins, follow the prompts and do not make any changes to default settings.
- Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
- If an update is found, the program will automatically update itself. Press the OK button and continue.
- If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.
- Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
- Click on the Scan button.
- When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked and then click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab.
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
- Exit Malwarebytes' when done.
-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware
as you may need to rename it or use RKill
Please download Norman Malware Cleaner
and save to your desktop.alternate download linkIf you previously used Norman, delete that version and download it again as the tool is frequently updated!
-- Note: If you need to scan a usb flash drives or other removable drives not listed, use the Add button to browse to the drives location, click on the drive to highlight and choose Ok.
- Be sure to read all the information Norman provides on that same page.
- Double-click on Norman_Malware_Cleaner.exe to start. Vista/Windows 7 users right-click and select Run As Administrator.
The tool is very slow to load as it uses a special driver. This is normal so please be patient.
- Read the End User License Agreement and click the Accept button to open the scanning window.
- Click Start Scan to begin.
- In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot to ensure that all infections are removed.
- After the scan has finished, a log file a log file named NFix_date_time (i.e. NFix_2009-06-22_07-08-56.log) will be created on your desktop with the results.
- Copy and paste the contents of that file in your next reply.