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Post-Malware Removal Issues With Google


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#1 SuRoyale

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Posted 03 December 2010 - 01:52 AM

Hello! First, please excuse me if I include irrelevant information. I'm pretty slow when it comes to computers x_x.
A few hours ago I encountered Antivirus Action. I looked up guides on how to remove it. So I went into safe mode, ran Malwarebytes, and it came up with three infections. Two of them were backdoors, and I forgot what the other was. I rebooted, but it didn't seem to work. So I went into safe mode again, and this time, I ran HiJack This. I removed one of the items on the list (I'm sorry, I'm not sure what they're called) and then ran Malwarebytes again. It came up with nothing, so I rebooted and everything seemed fine.
However, I realized that my Google was EXTREMELY slow. I also wasn't able to log into my Youtube and Blogspot accounts, both of which are linked to Google. And sometimes, when I searched something on Google, I would get redirected to a site like Tazinga or Scour, or some other random website. I also can't log into my AIM email address. I scanned with Malwarebytes again, but nothing.
One of the steps in the guide had something to do with proxy and LAN settings on Internet Explorer? But for some reason I don't have IE so I just skipped that step. Could this have anything to do with it? What can I do to fix this?
Thanks! :)

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#2 boopme

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Posted 03 December 2010 - 03:49 PM

Hello, Please run these and Post back all logs thanks. I hope you did not remove the wrong thing with HJT.



Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 SuRoyale

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Posted 03 December 2010 - 08:20 PM

hey, thanks for the reply. i got up to scanning it in safe mode with super, and it detected a couple of things. but i had to stop it because i needed to run in normal mode to do my homework and all. in normal mode, though, i got two errors on startup. they both said that csrss.exe couldnt be located. and then i realized that my internet wasnt working all. so i went back into safe mode, scanned, removed some adware and went back to normal. the errors didnt come up, but i think it was because that time, super detected malware.trace and i didnt remove it. the time i ran super before this, i removed it and the errors came up. im scanning again in normal mode now but my internet still doesnt work. so im posting this from my ipod touch.
what should i do? i kind of need my internet x_x. thanks.

#4 boopme

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Posted 03 December 2010 - 09:12 PM

OK, for the connection..
Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.


Let's do the online scan (ESET)first if possible as thet is a normal mode scan.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 SuRoyale

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Posted 08 December 2010 - 05:49 PM

Hi, I'm sorry for the late reply. My internet was down for a while. I tried the Eset scanner a few times, but it always gets stuck when scanning a certain file.

#6 boopme

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Posted 08 December 2010 - 10:10 PM

OK in Normal mode
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Try ESET now and the SAS scan.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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