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9 replies to this topic

#1 jerry101010

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Posted 02 December 2010 - 06:30 PM

hello,

thanks in advance.

running xp home, hp pavillion laptop

problem - have had the computer lock up on start up, stuck at hp logo black screen, difficulty accessing bios or safe mode at start up- lag. Had the blue screen of death. computer running slow.

office program seemed to kick off problem- made in Puerto Rico sent from China- seemed legit, the seal looks good- not sure now,

running active - nod32; comodo firewall,

tried-
deep scan in safe mode with nod32- nothing found; ran spy bot search and destroy - nothing found
Updated Java, cleaned out prefetch, temp, %temp%;
ran disk check no problems
ran ccleaner
emptied recycle bin
set msconfig to normal startup

ran malwarebytes deep scan- positive for Hijack.StartMenu and Trojan.Dropper.PGen (have log) - cleaned. then
ran super antispyware in safe mode - no problems.

ran combofix, gmer and DDS scan (have logs) took no actions- don't know how to read them

still concerned not clean:
logs attached

also renew32 popped up in start menu, chrome loaded and became my default browser- use Firefox, and Firefox started prompting for do you want to set this as the default browser, attachment included

Attached Files


Edited by boopme, 02 December 2010 - 06:45 PM.


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#2 oneof4

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Posted 11 December 2010 - 01:50 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
Download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.scr
DDS.pif
Double click on the DDS icon, allow it to run.
A small box will open, with an explaination about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:


Why we request you disable CD Emulation when receiving Malware Removal Advice

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

Best Regards,
oneof4.

Best Regards,
oneof4.


#3 jerry101010

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Posted 11 December 2010 - 04:26 PM

all logs have been posted

#4 oneof4

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Posted 11 December 2010 - 10:13 PM

Hello jerry101010 :)


If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

It's been almost 10 days since you ran those scans, that's why we ask for updated ones.

Also,

Please do not run ComboFix unless instructed to do so. ComboFix is a VERY powerful tool, but if it is not run at the appropriate time it can remove criticle system files, and render Windows unbootable.

Please run the scans requested in my previous post.

Best Regards,
oneof4.


#5 oneof4

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Posted 15 December 2010 - 01:11 PM

Are you still with us?

Best Regards,
oneof4.


#6 jerry101010

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Posted 16 December 2010 - 12:21 PM

Okay here are the current gmer and dds logs

Attached Files



#7 jerry101010

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Posted 17 December 2010 - 11:56 AM

Hello,

the logs are still current...

#8 oneof4

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Posted 17 December 2010 - 01:04 PM

Hello jerry101010 :)

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.


Your topic is in the fast queue, and you should have a response within 24 to 48 hours. :thumbup2:

Please bear with us.

Best Regards,
oneof4.

Best Regards,
oneof4.


#9 m0le

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Posted 17 December 2010 - 09:04 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

It doesn't look like malware is the problem now.

We Need to Diagnose Your BlueScreen
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:
    Posted Image
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    Posted Image

Posted Image
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#10 m0le

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Posted 22 December 2010 - 09:36 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
Posted Image
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