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#1 ginger_g

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Posted 02 December 2010 - 04:12 PM

Hi, I am trying to cleanup a computer that acquired a trojan a couple weeks ago. The immediate symptoms were: blocked internet access and a couple of warnings of blocked programs from Trend Mirco (dwm.exe and shell.exe). I (think) I removed the dwm.exe and also an old SuperAntiSpyware that was installed a year ago (not my pc). Trend Micro's virus scan was able to clean up some files but it keeps listing warnings for Microsoft Office Product security updates...one for each product (Excel, Word, etc).

SYSTEM:
Windows XP Professional Ver 2002
Serv Pack 3
Trend Mirco Virus Protection (was current when trojan was acquired)

-There are other PCs using the same router/internet access with no problem.
-Connection settings are all set to AUTO(The 1st time I tried reset the connection I got online for a moment then was block again - no luck since)
-I get immediate response back from pinging server using CMD prompt
-I cannot update any software, including Windows XP and Trend Micro
-I cannot browse the internet

So far as I can tell there are no other symptoms. The PC boots and runs fine - just have ports blocked

*I can post a HijackThis log

Thank you

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#2 boopme

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Posted 02 December 2010 - 07:07 PM

Hello,please repost your problem with the HJT log here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.

Let me know if that went well.
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#3 ginger_g

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Posted 03 December 2010 - 11:48 AM

I have re-posted. thx

#4 boopme

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Posted 03 December 2010 - 01:14 PM

You are welcome.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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