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#1 jerry101010

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Posted 02 December 2010 - 03:46 PM

hello,

thanks in advance.

running xp home, hp pavillion

problem - have had the computer lock up on start up, stuck at hp logo black screen, difficulty accessing bios or bios at start up- lag. Had the blue screen of death. computer running slow.

office program seemed to kick off problem- made in Puerto Rico sent from China- seemed legit, the seal looks good- not sure now,

running active - nod32; comodo firewall,

tried-
deep scan in safe mode with nod32- nothing found; ran spy bot search and destroy - nothing found
Updated Java, cleaned out prefetch, temp, %temp%;
ran disk check no problems
ran ccleaner
set msconfig to normal startup

ran malwarebytes deep scan- positive for Hijack.StartMenu and Trojan.Dropper.PGen (have log) - cleaned. then
ran super antispyware - no problems.

ran combofix, gmer and DDS scan (have logs) took no actions- don't know how to read them

still concerned not clean:

should I post logs?

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#2 boopme

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Posted 02 December 2010 - 04:27 PM

Hello, you will need to start a new topiv and post the combofix, gmer and DDS logs.
Go here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.

Let me know if that went well.
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#3 jerry101010

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Posted 02 December 2010 - 06:24 PM

ok thanks

#4 boopme

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Posted 02 December 2010 - 06:47 PM

Ok, looks good. I've combined your 2 posts there into one.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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