Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

MAJOR HELP NEEDED!!!


  • Please log in to reply
39 replies to this topic

#1 Shadows-Light

Shadows-Light

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 02 December 2010 - 01:39 PM

I have a HP Pavilion dv9700 / 32 bit (did not receive any disks w/ the laptop)

Am so confused at this point & have tried everything. A few days ago, installed Windows Updates, one of them being SP2. First i lost ALL sound.It gets worse:

I tried creating 'restore disks" it says" "Cannot Create Disks"
Next, tried restoring to Factory Condition: "Recovery Partition Cannot Be Found"

Some other errors: "No Video Device Detected"
And it continues on.....

I am totaly Lost to say the least... am disabled & do not have money for a repair person.

No other site, not even Microsoft nor HP gives a straight answer.

BleepingComputers have helped me out greatly in the past....

Please be so kind as to guide me to get my laptop in proper working order.

My Best Regards,
Shadows-Light

BC AdBot (Login to Remove)

 


#2 Bank of California

Bank of California

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:06 AM

Posted 02 December 2010 - 03:14 PM

http://h20270.www2.hp.com/ediags/gmn2/index.aspx?detectProducts=Start+Detection+%BB&lc=en&cc=us

That will detect your model and give you a list of drivers.

Download/install your video drivers and any other drivers you're missing.

#3 Shadows-Light

Shadows-Light
  • Topic Starter

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 02 December 2010 - 03:56 PM

Thanks so much for trying to help, but this did not work :(

#4 Bank of California

Bank of California

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:06 AM

Posted 02 December 2010 - 05:44 PM

It didn't detect the model of your laptop or the drivers didn't work?

Did you select XP for the operating system?

#5 Shadows-Light

Shadows-Light
  • Topic Starter

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 02 December 2010 - 07:00 PM

It didn't detect the model of your laptop or the drivers didn't work?

Did you select XP for the operating system?


It detected the model of my laptop, but just saying "This application isn't available"
ANd I don't have XP.. I have Vista. Theprobs I'm having appeaer to go deeper than Driver... My Recovery Partition Cannot Be Found, for one?? It's a mass of strange errors ever since i installed SP2 {{which i Uninstalled" to no avail with these pronblems.

#6 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:06 PM

Posted 02 December 2010 - 10:28 PM

Do you know the exact model or serial number of your computer?

I searched for your lap top and found over 25 entries, so we will need the exact model or serial number for your lap top to get more information such as system specs.

#7 Shadows-Light

Shadows-Light
  • Topic Starter

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 03 December 2010 - 10:59 AM

Do you know the exact model or serial number of your computer?

I searched for your lap top and found over 25 entries, so we will need the exact model or serial number for your lap top to get more information such as system specs.


Serial #: CNF8021TNR



OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name COMPUTER-PC
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv9700 Notebook PC
System Type X86-based PC
Processor AMD Turion™ 64 X2 Mobile Technology TL-60, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.27, 1/11/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name computer-PC\computer
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.94 GB
Available Physical Memory 926 MB
Total Virtual Memory 4.11 GB
Available Virtual Memory 2.92 GB
Page File Space 2.23 GB
Page File C:\pagefile.sys

NOTE: As you can see, it somehow 'reinstalled' Service Pack 2.... after I had deleted it!

I so appreciate your help.... could not get back to you sooner as my heat went out in house last night.

Thank You Again For All You Are Doing :)

Edited by Shadows-Light, 03 December 2010 - 12:20 PM.


#8 Shadows-Light

Shadows-Light
  • Topic Starter

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 03 December 2010 - 11:02 AM

Do you know the exact model or serial number of your computer?

I searched for your lap top and found over 25 entries, so we will need the exact model or serial number for your lap top to get more information such as system specs.

Sorry for double post... I just noticed 2 difeerent replies:

Serial #: CNF8021TNR


OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name COMPUTER-PC
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv9700 Notebook PC
System Type X86-based PC
Processor AMD Turion™ 64 X2 Mobile Technology TL-60, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.27, 1/11/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name computer-PC\computer
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.94 GB
Available Physical Memory 926 MB
Total Virtual Memory 4.11 GB
Available Virtual Memory 2.92 GB
Page File Space 2.23 GB
Page File C:\pagefile.sys

NOTE: As you can see, it somehow 'reinstalled' Service Pack 2.... after I had deleted it!

I so appreciate your help.... could not get back to you sooner as my heat went out in house last night.

Thank You Again For All You Are Doing

Edited by Shadows-Light, 03 December 2010 - 12:19 PM.


#9 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:06 PM

Posted 03 December 2010 - 11:37 AM

Can you please remove your product key from the above posts.

Its the product number that I need, and it looks like this:

Posted Image

Posted Image

Edited by cryptodan, 03 December 2010 - 11:37 AM.


#10 Shadows-Light

Shadows-Light
  • Topic Starter

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 03 December 2010 - 12:26 PM

Can you please remove your product key from the above posts.

Its the product number that I need, and it looks like this:

Posted Image

Posted Image

My apologies:

Product No: KC330UA#ABA

#11 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:06 PM

Posted 03 December 2010 - 01:48 PM

Okay I was hoping to find the hard drive type so that we can run some diagnostics on it, but can you currently use the PC or is it completely unusable?

#12 Shadows-Light

Shadows-Light
  • Topic Starter

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 03 December 2010 - 03:24 PM

Okay I was hoping to find the hard drive type so that we can run some diagnostics on it, but can you currently use the PC or is it completely unusable?


I'm only able to use some programs. And programs which I've always had are now gone. I don't even have a "Recovery Partition". There's so much wrong-don't know where to begin :(

I don't know where to find my 'hard drive' type. That's why i copy/pasted everything from System Info"... hoping you would see in in there??

#13 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:06 PM

Posted 03 December 2010 - 03:27 PM

To find your hard drive can you Right Click on my Computer then go to Properties:

1) On the left hand you will see Device Manager Click it.

2) Another window will come up called Device Manager

3) go to Disk Drives and select the + sign next to it.

4) You should then be prompted with the model numbers of your hard drives.

The resulting window should look like this:

Posted Image

Edited by cryptodan, 03 December 2010 - 03:29 PM.


#14 Shadows-Light

Shadows-Light
  • Topic Starter

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 03 December 2010 - 04:17 PM

To find your hard drive can you Right Click on my Computer then go to Properties:

1) On the left hand you will see Device Manager Click it.

2) Another window will come up called Device Manager

3) go to Disk Drives and select the + sign next to it.

4) You should then be prompted with the model numbers of your hard drives.

The resulting window should look like this:

Posted Image

The 'Only' one is:
SAMSUNG HM160HI ATA DEVICE

#15 Shadows-Light

Shadows-Light
  • Topic Starter

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 03 December 2010 - 06:24 PM

I truly hope I have been replying correctly, and honestly I am by no means trying to be a 'pain' I am beyond frustrated/upset/at a loss. So, i hit reply in a different manner this time to make sure the info you are requesting is being delievered to the correct Tech. The last info needed was what Hard Drives are listed in Device Manager:

This is the only one listed is:
The 'Only' one is:
SAMSUNG HM160HI ATA DEVICE

I am Praying so hard/wishing on all stars that you can help me... I've never seen such a mess, esp, after installing an update!
Thank You Again!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users