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Microsoft Security Essentials Hijacked Me


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5 replies to this topic

#1 marionw

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Posted 02 December 2010 - 11:46 AM

Yesterday I was hijacked. Used Bleeping C's removal tools. Downloaded rkill and already had MBAM on my puter. Ran rkill until the programs stopped then began a full MBAM scan. MBAM ran about 3 hours and I had to leave home to go to work. Left it running and hoped when I got home I could finish the job. However, when I got home my computer was shut down. When I tried to bring it up, Think Point came up instead. Tried Safe Mode, but Think Point has taken over. I cannot come up in Windows at all. Fortunately I have a second computer but I do not have anything transferred over here yet.

It looks like I am going to have to allow TP to install all that garbage onto my machine. Is that correct????

Marion

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#2 rigacci

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Posted 09 December 2010 - 10:10 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

To stop Thinkpoint from running, try doing a Ctrl-Alt-Del, then kill process Hotfix.exe, then attempt to follow our directions. Or let us know if you are still not able to access your desktop.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks.

DR

#3 marionw

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Posted 09 December 2010 - 12:10 PM

Thank you! Broni at Virtual Dr is helping me. We are using Bleeping Computer's fixes and making good progress. Still got some cleaning up to do. Will let you know when we are finished. You all do a tremendous job!!!

Marionw

#4 rigacci

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Posted 09 December 2010 - 12:20 PM

Thanks very much for getting back to us. :thumbup2:

I will keep this topic open for a few more days. Good luck. :woot:

DR

#5 marionw

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Posted 11 December 2010 - 12:40 AM

Hi rigacci - I am clean!!! Spending today downloading Broni's list for cleaning up and upgrading security threats. Computer is running great and I have learned some very important lessons. Thanks for being there for all of us. You're all a bunch of heroes.

Marico

#6 etavares

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Posted 11 December 2010 - 09:24 AM

Since this issue appears to be resolved ... this Topic has been closed.

If you are the topic starter, and need this topic reopened, please contact me via PM with the address of this thread.

Everyone else please begin a new topic.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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