Posted 01 December 2010 - 11:55 PM
Unfortunately, I don't know how long this has been going on. The problem is on my desktop, running Windows XP SP2. My kids have complained about the internet not working quite right for a while, but I didn't quite understand the severity of the problem. I have a good internet connection, as evidenced by the fact that other laptops connected wirelessly to the same router have no problem. The desktop is hardwired to the router, and it will even execute automatic updates - download and install - but I cannot connect to the internet through Internet Explorer or Firefox. I get a blank white screen from both browsers, and they connect to nothing.
I'm using Windows Firewall and AVG Free 8.5 Antivirus.
I've run CCleaner to get rid of any registry errors and clean out all the temp files and caches.
I've tried resetting the DNS via the command prompt.
Windows troubleshooter says there is no problem with the internet connection.
I found one helpful chap who suggested it was the AVG toolbar (LinkScanner?) in the browser that was preventing the pages from opening. The solution was supposed to be to uninstall AVG, and presto! However, the end result is that I don't have an anti-virus program on the desktop, I still can't connect to the internet, and I can't download AVG to reinstall.
I've uninstalled all the extra software that I recognize as not being useful or current.
The last few reboots have been slow, and I get an an error that tells me that there's a problem with remind_XP.exe. I do have an HP printer connected to the printer, but it's an eMachine T3104 that's several years old - not an HP. I've seen other suggestions to make back-up disks and this warning will go away, but I don't think they're relevant. Unfortunately, I do not know when this error has started to occur relative to the internet problem.
The wireless connection, the hardwired connection, and my LAN are working. I can access files on the desktop via the LAN from my laptop through the router.
Anyone got a suggestion? I've searched for similar topics, but I didn't find anything. If someone has already solved this - please point me to the thread.