Google redirect

Hey guys,

Seems like we've picked up the google redirect virus. I'm a fairly advanced user and have tried a few antivirus programs with no luck. Any help would be appreciated.

EDIT: This is our home computer, Windows 7 64-bit. Google search links are being redirected in FF 3.6

Jay

Edited by gilliganmn, 02 December 2010 - 12:51 PM.

I should add I've run TDSSKiller and Malwarebytes (updated) and neither found any problems. Unfortunately google search links are still getting intermittently redirected. Hope this is enough info to get started, I know my way around computers so I can perform any instructions quickly and accurately.

Jay

Hi Jay, he problem is actually based in your router and that in turn is infecting all the other computers on your network,if there are others.

Update MBAM, Do not run yet.

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you don’t know the router's default password, you can look it up HERE.

However, if there are other infected machines using the same router, they will need to be cleared with the above steps before resetting the router. Otherwise, the malware will simply go back and change the router's DNS settings. You also need to reconfigure any security settings you had in place prior to the reset. Check out this site HERE for video tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Once you have ran Malwarebytes' Anti-Malware on the infected system, and reset the router to its default configuration you can reconnect to the internet, and route

Hey boopme,

OK did all you suggested in order with a router reset at the end. Unfortunately the redirect is still there. I also tried changing the DNS settings on the Win 7 PC to only use my two ISP DNS servers and not 192.168.1.1 (verified by doing ipconfig /all) and still had the problem.

Jay

Hi Jay, looks like we have a digger. In order to dig it out,we need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.

Hey boopme,

Just posted everything over in the other forum, thanks.

Jay

Thanks Jay,someone will be along in a day or so and reply to you.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.