DSL connection, using an ethernet connection from the computer to a Vonage phone device (which has four ports for ethernet connection), from the Vonage device to my modem, which is a Westell Model 6100F. If you need other info, please let me know.
This problem only began this morning, and I've tested it several times by shutting down the computer, then starting it up again. It also happens when I do a restart rather than a complete shutdown. When Windows loads, all of my background applications - AV, Firewall, POP3 Email client, etc., load up. However, even though they've all loaded and are all running, it takes my internet connection anywhere from 5 to 10 minutes to "come alive." The internet access icon in the systray doesn't even show up for that long. I've tried resetting the modem - not just turning it off, but disconnecting the Vonage device, plugging directly into my modem, and going into the modem settings. Everything is exactly as it should be. In fact, while I'm waiting for my connection to "go live," I can open the Network and sharing center, check my connection, and it tells me that I'm connected to the internet. However, I can't access the 'net for 5 to 10 minutes after startup.
Does anyone have any clue what might be going on here? Customer service at my ISP sucks - after checking and resetting my modem, they just said, "Well, it's in your computer. We can't help."
Edit to Add: I forgot to mention that when I run the troubleshooter, I get the message, "DNS server isn't responding."
Edited by MelissaPleases, 02 December 2010 - 03:17 AM.