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Hangs on shutdown

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#1 Avg_Joe


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Posted 01 December 2010 - 11:00 AM

Intermittantly, my system will hang on shutdown giving me an error stating that CPQMIXER_APM_WINDOWS will not end. Another program that causes the same problem is 'CPQEADM.EXE. I can see this 2nd program in Task Manager. I manually terminate the program and shutdown continues. Sometimes very slowly.

I am using a Compaq keyboard in a USB port and I suspect that has something to do with these files.

This is just a nuissence problem that would be nice to eliminate. Any thoughts?

Some results from Speccy:

Operating System
MS Windows XP Professional 32-bit SP3
Intel Pentium E2180 @ 2.00GHz 31 C
Conroe 65nm Technology
RAM 2.0GB Dual-Channel DDR2 @ 333MHz (5-5-5-15)
Intel Corporation DG31PR (J3E1) 64 C
V173 @ 1024x768
Intel® G33/G31 Express Chipset Family
Hard Drives
313GB Western Digital WDC WD3200AAJS-65B4A0 (IDE) 34 C
Realtek High Definition Audio
Optical Drives
SanDisk U3 Cruzer Micro USB Device
HID Keyboard Device
Device Kind Keyboard
Device Name HID Keyboard Device
Vendor Unknown
Location Location 0
Date 7-1-2001
Version 5.1.2600.5512
File C:\WINDOWS\system32\DRIVERS\kbdhid.sys
File C:\WINDOWS\system32\DRIVERS\kbdclass.sys

Thank you,

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#2 dc3


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Posted 01 December 2010 - 11:24 AM

CPQEADM.EXE. pertains to the easy access key of your keyboard. This could be a corrupted driver. If you still have the driver disk for this try uninstalling the old drivers and reinstall the new ones.

If you don't use the keyboard features you can just delete them as they will not affect the operating system.

Edited by dc3, 01 December 2010 - 11:25 AM.

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#3 hamluis



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Posted 01 December 2010 - 11:31 AM



I would uninstall the keyboard drivers, via Device Manager...then reboot and reinstall same.


Or use a standard keyboard.

Edited by hamluis, 01 December 2010 - 11:31 AM.

#4 Avg_Joe

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Posted 01 December 2010 - 01:01 PM

Thanks folks.

I updated to Compaq drivers and will have to wait to see what happens.

I was here a couple months ago and received your help then At that time, I updated to the Compaq drivers. I'm not sure why they reverted back.

Hopefully this is the fix. I appreciate you help!

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