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IE Redirect Problem


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#1 jcboulware

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Posted 30 November 2010 - 09:25 PM

I can't seem to get rid of this Internet Explorer redirect problem / virus. It not only happens during search engine results, but also on many other link buttons and ads.
I have tried AdAware, Hitman Pro, and TDSSKiller.
AdAware finds nothing.
TDSSKiller finds nothing.
Hitman Pro finds javawq.dll & mswstr10y.dll as infected Malware, but can not delete them on reboot.

Please help. Thanks in advance.

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#2 jcboulware

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Posted 01 December 2010 - 07:47 PM

Newest symptom...I got a message pop-up that said my hard drive had bad sectors, computer shutdown by itself, rebooted and started a "WinDefragger" that I did not know I own, and now I have no desktop. I can still access everything through the start menu, but my desktop is blank. Thanks.

#3 jcboulware

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Posted 02 December 2010 - 07:05 PM

I got my desktop back but still have the internet redirect problem. Any help out there?

#4 quietman7

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Posted 02 December 2010 - 11:39 PM

If none of the tools you have used thus far are finding any malicious files or not successful at removal, this issue will require further investigation. Many of the tools we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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