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W7:No audio 3g2 video files


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9 replies to this topic

#1 BNDAZ

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Posted 30 November 2010 - 04:11 PM

I had a number of video files that were recorded on my phone in .3g2 format, they played fine on XP pro machine with audio.
Now that i have migrated to W7 Ultimate i found that the files play, but there is no audio.
Is there a way to resolve this?

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#2 max7bg

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Posted 01 December 2010 - 04:56 AM

Hi,

Windows 7 supports 3g2 file. However, while we can play some of these files, most mobile phone video cameras produce files that contain ACELP or AMT audio and H.263 video which Windows 7 does not play.

Please check how the files are encoded.

You can also try the following steps:

Configure the sound card

=======================

1. Click the Start Button, type "MMSYS.CPL" (withour quotation marks) in the Start Search box and press Enter.
2. On Playback tab, click the Speaker which is used currently and click Properties button.
3. Switch to Advanced tab, uncheck the "Allow applications to take exclusive control of this device" option.
4. If the Enhancements tab is available, click it. Check 'Disable all sound effects".
5. In Setting section, Select None.
6. Click Apply and click OK.

If the issue persists, you can try the Windows 7 codec package

If this is not helping, then try to convert .3g2 files to Windows Media Player format known as .wmv

Step-by-step guide for converting 3G2 to Windows Media Player

Regards,
Max

Edited by max7bg, 01 December 2010 - 05:00 AM.


#3 BNDAZ

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Posted 01 December 2010 - 03:25 PM

thank you for the reply.
I have attempt each of your steps with no resolution.
what is strange is that when i convert the file to .wmv the files seems to convert but when i attempt to play it i am meet with an error :
"windows media player cannot play this file, the player might not support the file type or support the codec that was used to compress the file"

Im not sure how to determine if the original is causing the problem or if there is something i need to do in the conversion, i used the windows media video standard quality.
perhaps i need to use custom settings?

#4 Broni

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Posted 02 December 2010 - 12:48 AM

Try VLC Player: http://www.videolan.org/vlc/

My Website

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#5 BNDAZ

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Posted 02 December 2010 - 05:58 AM

Try VLC Player: http://www.videolan.org/vlc/

That was actually the first thing i did prior to coming here...
No sound on originals, if i try to play one of the converted ( to .wmv) using the recommended converter
It just opens up with the VLC "cone" in the play area.

Edited by BNDAZ, 02 December 2010 - 05:58 AM.


#6 Broni

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Posted 02 December 2010 - 07:27 PM

After some searching, I can see, that there is a problem with playing sound in VLC with 3g2 files.
Supposedly, Super will play them: http://www.erightsoft.com/SUPER.html

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#7 BNDAZ

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Posted 04 December 2010 - 03:39 PM

After some searching, I can see, that there is a problem with playing sound in VLC with 3g2 files.
Supposedly, Super will play them: http://www.erightsoft.com/SUPER.html

I got to the page but i cant see to locate a download link, am i missing it somewhere?

EDIT:got to the download somehow, somewhat convoluted , BUT was able to download and install.
BINGO ! Played the 3g2 files without issue, including audio.
Will experiment a bit more, seems this will convert as well.

Thank you much !

Edited by BNDAZ, 04 December 2010 - 03:56 PM.


#8 Broni

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Posted 04 December 2010 - 05:35 PM

You're very welcome Posted Image

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#9 BNDAZ

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Posted 05 December 2010 - 02:24 PM

was curious if anyone had any experience with re-encoding to .wmv using erightsoft SUPER.
There are a number of variables that can be set, trying to re encode these 3g2 file to .wmv for windows 7 but still run in to the
"windows media player cannot play this file, the player might not support the file type or support the codec that was used to compress the file"
error

Edited by BNDAZ, 05 December 2010 - 02:24 PM.


#10 hamluis

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Posted 04 September 2016 - 02:51 PM

Topic closed...2010 was some time ago and any new posts with this subject...should be made as topics started by the new poster/member.

 

Thank you :).

 

Louis






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