No one should be using ComboFix
unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator
to be "used under the guidance and supervision of an expert
. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
When issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.
Combofix was never meant to be used
as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware which scan individual drives or different folders on a computer for viruses. And it certainly was never intended
for use in a corporate/business environment. Please read the pinned topic ComboFix usage, Questions, Help? - Look here
With that said, there are circumstances ComboFix will hang
or stall at various stages
due to malware interference, failure to disable any other real-time protection tools
and CD Emulators
, Alchohol 120%
) so that it does not complete successfully. While that is not normal behavior, it is not unusual. In such cases, it is helpful to know at what stage CF stalled and to provide that information to the Helper who is assisting you so they can investigate. That's just another reason you should only use ComboFix under supervision. If you don't know and it still appears to be struck, frozen or failed to reboot, then try this:
Open Task Manager
and look for the following ComboFix related processes (some have a .cfxxe extension):
One at a time, right-click and select End Process
. If doing that did not free ComboFix and allow it to continue, then you will need to reboot the computer manually.
Afterwards, please do NOT run ComboFix again unless asked to by a member of the Malware Removal Team.
If you need further assistance with your malware infection, please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
". If you cannot complete a step, then skip it and continue
with the next. In Step 7
there are instructions for downloading and running DDS
which will create a Pseudo HJT Report
as part of its log. When you have done that, post your log
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts.
Edited by quietman7, 30 November 2010 - 02:20 PM.