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Possible Trojan or Malware Infection


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2 replies to this topic

#1 lhs4

lhs4

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Posted 30 November 2010 - 09:57 AM

The last few weeks my computer has been running slower and slower. When I ran Malwarebytes it located a trojan on my computer. I thought it had removed it completely but it hadn't. By Wed., Nov. 24th my computer was running so slow I couldn't get it to log on to my email program, it wouldn't open websites (message indicated that the host page was too slow) even though these were sites I've visited in the past and shouldn't have had any problems accessing them in a timely manner. I also would get random website pages that would open up. I thought I had accidently scrolled over those obnoxious ads that automatically open up.

Then yesterday I got the following error: 'The instructional "0x7c923845" referenced memory at "0x00000000". The memory could not be read. Click OK to terminate the program. Click on CANCEL to debug the program.' When I viewed the performance screen in the Task Manager window it was indicating that I was using almost all my CPU Usage which is crazy when I only had the Task Manager opened up.

Found your site. Worked my way through the Malware Removal topic files and attached my results. I hope someone can help me fix this problem.

Thanks in advance for your assistance.

Bump - Forgot to add Generic Host Process for Win32 Services will open up and my computer is basically worthless until I reboot it. I tried doing the debug but that doesn't work.

EDIT: Posts merged ~BP

Edited by Budapest, 05 December 2010 - 07:54 PM.


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#2 B-boy/StyLe/

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Posted 07 December 2010 - 05:30 AM

Hello and welcome to Bleeping Computer :welcome:

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log



Regards,
Georgi :hello:

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#3 thcbytes

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Posted 15 December 2010 - 02:08 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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