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I think I have trojan(s) and mal ware, /google installer/white smoke


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7 replies to this topic

#1 stealyophace

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Posted 30 November 2010 - 12:39 AM

white smoke randomly is on my laptop now no idea what that is, also google installer and several other programs randomly stop working that i do not recognize. i have had registry issues too, my internet stopped working recently due to a winsock error and i had to load the files off a different computer.

I currently run panda cloud anti virus, i have vista 64x os on a dell studeio 15

thanks for your help

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#2 quietman7

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Posted 30 November 2010 - 07:58 AM

white smoke randomly is on my laptop now no idea what that

That sounds like a serious hardware related problem...overheating due to faulty power supply, faulty fans, MB going bad or some other electical issue. This could be a dangerous fire hazard and needs to be your first priority before dealing with any possible malware issues. I suggest you take the laptop to a qualified technician for inspection ASAP if it is no longer covered by a warranty.
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#3 teacup61

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Posted 30 November 2010 - 04:20 PM

Hello there stealyophace ,

I'm going to suggest that you post either in Malware Removal or the Am I Infected forum for this. WhiteSmoke is a real problem the last 24-36 hours or so, and testing has indicated that while the program itself is legit, it's being exploited by someone and downloaded in conjunction with other malware. You're likely infected with other things, though WhiteSmoke can be gotten rid of easily.

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Error reading poptart in Drive A: Delete kids y/n?

#4 quietman7

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Posted 30 November 2010 - 05:14 PM

First I heard about that...I thought he was literally referring to smoke coming from the laptop.

Thanks teacup61 for letting us know.

I will go ahead and move this topic to AII.
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#5 teacup61

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Posted 30 November 2010 - 05:17 PM

Most welcome :thumbup2:
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Error reading poptart in Drive A: Delete kids y/n?

#6 quietman7

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Posted 30 November 2010 - 09:06 PM

Please download the TDSS Rootkit Removing Tool (TDSSKiller.zip) and save it to your Desktop. <-Important!!!
Be sure to print out and follow all instructions for performing a scan or refer to these instructions with screenshots.
  • Extract (unzip) the file to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the Desktop. Vista/Windows 7 users refer to these instructions if you're unsure how to unzip a file.
  • If you don't have an extracting program, you can download TDSSKiller.exe and use that instead.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • When the program opens, click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure is selected, then click Continue > Reboot now to finish the cleaning process.<- Important!!
    Note: If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection.
  • A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
-- If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.

-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.


Please download Malwarebytes Anti-Malware (v1.50) and save it to your desktop. <- Note: MBAM was just updated. If you have v1.46 installed, please update.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


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#7 jrqwerty

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Posted 06 December 2010 - 02:34 PM

I have a very similar problem - should I start a new post or input here?

#8 quietman7

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Posted 06 December 2010 - 03:19 PM

Welcome to BC jrqwerty

If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members at the same time in the same thread. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware.

Thanks for your cooperation.
The BC Staff
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