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Someone has been on my Final Fantasy XIV (MMORPG) Account.


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#1 Phaen

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Posted 29 November 2010 - 08:39 PM

When I logged into Final Fantasy XIV on Nov 28 I noticed three things:
1. My character was not in the same city I had logged out in.
2. I was missing over 90% of my shards from my inventory.
3. All my gil (money) was gone except for a tiny amount.

I want to make sure this (and worse) doesn't happen again. I'm gonna order an authenticator and file a report with the FFXIV support people. If I was phished then I suppose the authenticator will solve my problem. I've already changed my passwords for FFXIV, email, and everything else using the Onscreen Keyboard just in case I have a keylogger. If I indeed have a keylogger or other malware I need to figure out how to get it removed! My AntiVirus scan with AVG (free) came up with nothing.

How do I discover whether I've got a keylogger or not?

Edit: I forgot to mention - I've never (knowingly) shared my FFXIV password with anyone (online of offline).

Edited by Phaen, 29 November 2010 - 08:42 PM.


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#2 Grinler

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Posted 30 November 2010 - 09:41 AM

Sure does sound suspicious. Have you scanned your computer with any anti-malware programs or anti-virus programs?

#3 Phaen

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Posted 01 December 2010 - 06:44 AM

I did a scan with Spybot - Search & Destroy and came up with nothing. I scanned with AVG (free version) too, but all I got was a dozen or so broken digital signatures. I'm not sure if these are important, but a quick google search seemed to indicate they weren't. I'm not sure where to go from here.

Just to be safe, I've changed the passwords to all my important sites using a secure password generator. I've begun using the On-Screen Keyboard whenever typing a password. Hopefully I'm correct in thinking modern keyloggers don't pick up mouse clicks?

Edited by Phaen, 01 December 2010 - 06:45 AM.


#4 Grinler

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Posted 04 December 2010 - 05:31 PM

Try this program:

http://www.bleepingcomputer.com/virus-removal/how-to-use-malwarebytes-anti-malware-tutorial

Also post a tcpview report to be safe:

http://www.bleepingcomputer.com/forums/topic337801.html




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