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How do I get rid of Win32/Patched virus


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#1 cute_shawty

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Posted 29 November 2010 - 12:50 PM

AVG constantly tells me that I have this win32/patched virus but I cannot fix it because it is white listed. Someone please help it is very annoying and I cannot use my internet properly.

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#2 quietman7

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Posted 29 November 2010 - 01:28 PM

Did your anti-virus/anti-spyware scanner provide a specific file(s) name associated with the malware threat(s) detection and if so, where is it located (full file path) at on your system?

A Win32.Patched detection can be related to a legitimate (critical) windows file(s) which are prone to infection by certain types of malware. It that's the case, security tools may not attempt to remove them as doing so could result in the computer becoming unbootable. In order to protect the removal of critical files, security vendors will "whitelist" them which essentially tells the anti-virus to leave them alone.

Important Note: In some cases a Win32.Patched threat detection can be indicative of a dangerous polymorphic file infector with IRCBot functionality such as Virut or Win32/Ramnit.A. This type of malware typically typically infects .exe, .scr files, compressed files (.zip, .cab, .rar), and script files (.php, .asp, .htm, .html, .xml) files.

Each security vendor uses their own naming conventions to identify various types of malware so it's difficult to determine exactly what has been detected or the nature of the infection without knowing more information about the actually file(s) involved. See Understanding virus names.

If your anti-virus is not providing that information, try doing an Online Virus Scan to see if it can provide more specifics about the detected threat without allowing removal:
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#3 cute_shawty

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Posted 29 November 2010 - 01:43 PM

Oh I'm sorry AVG says the file name is "c:\Windows\System32\wininit.exe" and "c:\Windows\explorer.exe"

#4 quietman7

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Posted 29 November 2010 - 01:56 PM

That's a serious infection but not as bad as the file infectors I noted previously.

I recommend further investigation. Many of the tools we use in this forum are not capable of detecting/repairing all malware variants so more advanced tools are needed. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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#5 Orange Blossom

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Posted 29 November 2010 - 08:49 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic363821.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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