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#1 ptts17


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Posted 29 November 2010 - 07:11 AM

hi I am having a problem getting rid of avg 2011 trial programe it tells me it is uninstalled
but the icon is still in my control panel when I click to remove I get the following!Set up error.error code 0xE001D02b.
error message avg product not installed uninstallation request ignored.
additional message;avg installer_product not installed,uninstallation request ignored.
this all stemed from not filling in the why are you leaving form!
I thaught I just go ahead and uninstall that was a no no! when I go into search results all the files are still there!How do I get rid of this unwanted programe???????

advice- Much Appreciated :thumbup2:

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 frankp316


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Posted 29 November 2010 - 11:52 AM

Most anti virus products have specialized removal tools and AVG is no different. Check out this link.


#3 quietman7


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Posted 29 November 2010 - 06:29 PM

The correct way to remove AVG 2011 is through its program folder via Start > All Programs or by using Add/Remove Programs or Programs and Features in Vista/Windows 7.

If that does not work, you can download and use AVG's uninstall/cleanup utility provided in the AVG 2011+9.0+8.x Uninstall/Re-Install Instructions which includes the same removal tool frankp316 directed you to use. After restarting and removing the folders, stop where instructed to Stop here if not re-installing.

IMPORTANT NOTE: Before removing your existing anti-virus, you should download and save the setup file for the anti-virus you are going to replace it with. After doing that, disconnect from the Internet, uninstall your current anti-virus, reboot and then install the replacement. Reboot again to ensure it is working properly before reconnecting to the Internet.
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