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scanned need log read


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8 replies to this topic

#1 jamiemad1

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Posted 28 November 2010 - 06:24 PM

i recently did a scan now i need help understanding it

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#2 Broni

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Posted 28 November 2010 - 06:28 PM

What scan would that be?

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#3 jamiemad1

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Posted 28 November 2010 - 06:33 PM

full system scan with combo fix

i believe i have bifrose virus

#4 jamiemad1

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Posted 28 November 2010 - 06:36 PM

not sure do i have to scan both my son and my xp user accounts

#5 Queen-Evie

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Posted 28 November 2010 - 06:41 PM

Regarding Combofix:

When posting your problem, do not run and post a ComboFix log. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log
.

I cannot advise on whether you should post your issue in Am I Infected or Virus, Trojan, Spyware, and Malware Removal Logs. Someone who knows more about the virus you possibly have can tell you the best place to post.

#6 Broni

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Posted 28 November 2010 - 06:50 PM

Bifrose is a backdoor trojan, so you better...

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#7 jamiemad1

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Posted 28 November 2010 - 06:52 PM

thank you and will do

#8 Broni

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Posted 28 November 2010 - 06:52 PM

You're very welcome Posted Image

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#9 Orange Blossom

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Posted 28 November 2010 - 07:09 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic363650.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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