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Redirected from Google & Yahoo on IE and Firefox


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#1 megatoes

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Posted 28 November 2010 - 05:12 PM

I am being redirected when I am in IE or Firefox and using Google or Yahoo. I have printed out your Preparation Guide and have worked my way throughto #7. When I download DDS and run it I do not get two readable files, I get a file that starts like this:
!L!This program cannot be run in DOS mode.

$ ڛ!0ȶ7]66\>%Rich PE L K  
n   0
@     
   @      d 
 .text    PEC2]O .rsrc   .reloc 
  @ `L Pd5 d% 3PECompact2 @ Ȳ,^Є?ۀnF
0@.t"͏2{K!Tqujqםr=2qutX(IQU?va0_e;h+@(1KE@)Ҫg+dVm`P{E՟# O[$c< D3ÚձhH0fTܤ~QЧ eqF*-O`P O# Ȁ?{0LCTsH*o}oR4Ff^r!YV]fx b?w؂jXliCT#. B*;sl~qt!p?Puckު2ͱVrRvⵇ
!n7 2@Jە+5<}2[ *K)Ry=ܕU“ZX)
":*v886 B(qw"nMk_x`4|q4-܇F`M.3]5_ |yh(M1)`i@hNȵX}yMGM/F|4 NmIf0cRd?"kIIv礝M_%k]3PuJwFyFe]4H=lͩ=f`ktyB M"vĔZYH+&Wz\Ɩoʌ!zdk0C_xjmq7#qv`w3aZ"㧧 3}#3[1Dk=˒WuxROZH~e7I>\j ֧Ȍ4"{1w?m'sah8>ZcPxPrB;\ ܦ3WͿM9R= ǖñS:B:"8 YB[/ze+;f91h3eqKx57;u>SUBPj5u##_p9%~Џd
/~u
nECo.pRC*gvrY$.MU'լ8rh>b#cO
BEghܭ3NM<?Dyo}sD*z|9'is -(1u1gmkqyXY2kXqn~ fE


I have a Macafee Firewall which is current, Malwarebyte Anti-malware and Spybot Search & Destry that are current and I have run scans but nothing appears and the problem is not cleared up. Any help you could give me would be greatly appreciated.

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#2 gringo_pr

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Posted 05 December 2010 - 02:06 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply



Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

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#3 megatoes

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Posted 05 December 2010 - 08:22 AM

Thank you for your help. Attached are two of the files you requested. I downloaded Rootkit twice and extracted the file after downloading the 7-zip application. In each case I get a driver error message and can go no further. I have the exact error message if you want it.

Attached Files



#4 gringo_pr

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Posted 05 December 2010 - 01:25 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#5 megatoes

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Posted 05 December 2010 - 04:40 PM

Here is the log you requested. I did not have the same security center screens as your link but I think I turned off what I needed to as I got no error message from Combo fix. I tried using google, bing and yahoo. I did not redirected, I did not everytime before, but when I clicked on a new tab it never connected, the tab continued to say connecting and the window was blank. I could not close the window without using the task manager, the close current or all tab dialog box did not work.

Attached Files



#6 gringo_pr

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Posted 05 December 2010 - 04:49 PM

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.4.1
Hotbar


and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
Your Java is out of date.

It can be updated by the Java control panel
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  • An update should begin;
  • follow the prompts

Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 megatoes

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Posted 05 December 2010 - 05:26 PM

I have uninstalled Adobe Reader, I still have Adobe FlashPlayer which I cannot seen to uninstall because it keeps saying I need to close IE, when it is. I try to download Adobe from the link you havegiven me. I click on download and a screen comes up with four steps I might have to follow and then nothing happens, no download and none of the screen options appear either. I tried to update Java - it appears in the programs under unistall and change but it does not appear in the list on the start menu - I did a file search and got a .exe but it flashed on the screen and disappeared. I am not getting exactly what you are describing could this be becasue I am running Windows 7?

Edited by megatoes, 05 December 2010 - 06:02 PM.


#8 gringo_pr

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Posted 05 December 2010 - 06:52 PM

Hello

ok try this for adobe - http://ardownload.adobe.com/pub/adobe/reader/win/10.x/10.0.0/en_US/AdbeRdr1000_en_US.exe

Try this for java - http://www.java.com/en/


Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 megatoes

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Posted 05 December 2010 - 07:08 PM

I tried both links and it looks like the file download begins but then the same message appears for both applications: Unable to open this Internet site. Requested site is either unavailable or cannot be found". I turned off my virus saoftware but teh firewall if up again. Does this matter?

#10 gringo_pr

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Posted 05 December 2010 - 07:13 PM

we are going to check the router

Create and Run Batch File
Open Notepad and copy/paste the entire contents of the codebox below, into Notepad:
@echo off
>Log1.txt (
ipconfig /all
nslookup google.com
nslookup yahoo.com
ping -n 2 google.com
ping -n 2 yahoo.com
route print
)
start Log1.txt
del %0
Save this as router.bat Choose to Save type as - All Files and where to save - Desktop - then close the Notepad file.

It should look like this: Posted Image <--XP
Double-click on router.bat to run it. it will open notepad when done please post back the results
gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 megatoes

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Posted 05 December 2010 - 07:26 PM

Here is the batch file log

Attached Files



#12 gringo_pr

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Posted 05 December 2010 - 08:47 PM

Resetting Router

Lets try to reset the router to its default configuration.
  • This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router.
  • Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
  • If you dont know the router's default password, you can look it up. Here
  • You also need to reconfigure any security settings you had in place prior to the reset.
  • You may also need to consult with your Internet service provider to find out which DNS servers your network should be using or you can use OpenDNS
Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again.

flush the DNS:

Now lets flush the DNS on the computer:

  • click on Start
  • select run
  • enter cmd and hit enter
  • a black window will open.
  • please enter the following text into that window and hit enter:


    ipconfig /flushdns

Now lets check the router again

Create and Run Batch File
Open Notepad and copy/paste the entire contents of the codebox below, into Notepad:
@echo off
>Log1.txt (
ipconfig /all
nslookup google.com
nslookup yahoo.com
ping -n 2 google.com
ping -n 2 yahoo.com
route print
)
start Log1.txt
del %0
Save this as router.bat Choose to Save type as - All Files and where to save - Desktop - then close the Notepad file.

It should look like this: Posted Image <--XP
Double-click on router.bat to run it. it will open notepad when done please post back the results

gringo
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#13 megatoes

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Posted 05 December 2010 - 09:35 PM

I have done all the tasks you set for me and the new log is attached.

Attached Files



#14 gringo_pr

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Posted 05 December 2010 - 09:50 PM

Ok try those links again and this time shut down your firewall


Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#15 megatoes

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Posted 05 December 2010 - 09:53 PM

Which links - the router reset or the DNS and batch file?




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