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No Audio on WIndows XP


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#1 nikhilkumar1982

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Posted 28 November 2010 - 03:37 PM

I don't have any audio on on laptop. The sound just goes off one day, and I'm not sure what the problem is. When I go into Device Manager, I see no problem with the installed driver, and it is updated as well. I'm using SoundMax Integrated HD Digital Audio. I had SP3, but then tried downgrading to SP2 and SP1. I then took it to a computer technician to get it resolved. He couldn't figure out what the problem was, and reinstalled XP. And it worked. After a few days, the problem re-occurred. On re-installing the OS, the problem was fixed. I have a Lenovo Thinkpad R61i. It came pre-installed with Windows Vista, but I paid extra to be able to downgrade to XP. The computer technician says, that probably the problem - the m/c was made for Vista and not XP. But I've had the laptop for 2 yrs now, and have not had any issues. I also think this problem started occurring for the first time after I installed one of the Divx codecs, and was using a couple of different music players. I would sincerely appreciate any help with this. I see most people have posted system information dumps. I'm not sure how to do this. Please let me know if and what information you'd like me to provide.

Thanks,
Nikhil

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#2 MrBruce1959

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Posted 28 November 2010 - 04:06 PM

Hello and welcome to Bleepingcomputer.

Can you please post a screen shot using Speccy?

Here is the instructions on how to do this.

Please make sure you edit out your Windows Product key before posting this screen shot!

How To Publish a Snapshot using Speccy


Guide Overview

The purpose of this guide is to teach you how to post your computer's specifications to the forum with minimal effort on your part. This is often helpful when troubleshooting problems, and the person helping you needs to see the details of your computer's hardware.

Tools Needed
  • Speccy - First, you will need a program called Speccy. According to Piriform: "Speccy is an advanced system information tool for your PC." This is a very useful utility that every PC user should have in their arsenal.

Instructions
  • Go to Piriform's website, and click the big Posted Image button.

    Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.

    You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    Posted Image

    Now, at the top, click File > Publish Snapshot

    You will see the following prompt:
    Posted Image

    Click Yes > then Copy to Clipboard

    Posted Image

    Now, once you are back in the forum topic you are posting in, click the Posted Image button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.


I will be waiting for your reply.

Kind regards.

Bruce.

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#3 emfederin

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Posted 28 November 2010 - 04:43 PM

Not to jump in front of MrBruce's troubleshooting for you, but here's a wild, WILD guess based on a similar problem I had years ago:

Go to "Control Panel" => "Sounds and Audio Devices".
Select the "Audio" tab.
In the "Sound Playback" box, make sure the "Default device" is set to your normal hardware (i.e.: mine is set to "Realtek HD Audio Output" which is the native audio chipset on my motherboard)

A few years back I installed some kind of audio processor (I can't remember what), but I remember that it installed some kind of weird sound driver - some "bumblebee" thingy or something IIRC.
It also managed to set itself as the "default device" for my sound.
As it happened, none of my other mainstream sound programs worked with it - so I lost my sound when I played music or watched video.
It took me awhile before I checked control panel and discovered the change, so it was quite irritating while it lasted. ;-)

I hope your problem is as easy a fix as mine was. Otherwise, I'll just hand you back over to MrBruce. ;-)

#4 nikhilkumar1982

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Posted 28 November 2010 - 04:52 PM

Bruce and Emfederin,

Thanks for your help. I checked Control Panel and the Default Device under the Audio tab is 'SoundMax HD Audio'. I don't remember if this was the default device driver when I bought the laptop, but this is the only device available in the drop down box. Thanks for the suggestion, though. I've posted a System information dump from Speccy. I didn't see the product key listed anywhere. Please let me know if it is, and I will edit it out.
__________________________________________________________________________________________________________________________________________________

Summary
Operating System
MS Windows XP Professional 32-bit SP3
CPU
Intel Mobile Core 2 Duo T5750 @ 2.00GHz: 47 C
Merom 65nm Technology
RAM
3.0GB Dual-Channel DDR2 @ 332MHz (5-5-5-15)
Motherboard
LENOVO 7732CTO (None)
Graphics
Default Monitor @ 1280x800
Mobile Intel® 965 Express Chipset Family
Mobile Intel® 965 Express Chipset Family
Hard Drives
156GB Western Digital WDC WD1600BEVS-08RST2 (SATA): 39 C
Optical Drives
Unknown system error: 0x80041004
Audio
SoundMAX Integrated Digital HD Audio
Operating System
MS Windows XP Professional 32-bit SP3
Installation Date: 09 October 2010, 18:48
Windows Security Center
Firewall: Enabled
Antivirus
Antivirus: Enabled
Company Name: Symantec Corporation
Display Name: Norton AntiVirus
Product Version: 17.8.0.5
CPU
Intel Mobile Core 2 Duo T5750
Cores: 2
Threads: 2
Name: Intel Mobile Core 2 Duo T5750
Code Name: Merom
Package: Socket P (478)
Technology: 65nm
Specification: Intel® Core™2 Duo CPU T5750 @ 2.00GHz
Family: 6
Extended Family: 6
Model: F
Extended Model: F
Stepping: D
Revision: M0
Instructions: MMX, SSE, SSE2, SSE3, SSSE3, EM64T
Bus Speed: 166.3 MHz
Rated Bus Speed: 665.4 MHz
Stock Core Speed: 2000 MHz
Stock Bus Speed: 166 MHz
Average Temperature: 47 C
Caches
L1 Data Cache Size: 2 x 32 KBytes
L1 Instructions Cache Size: 2 x 32 KBytes
L2 Unified Cache Size: 2048 KBytes
Core 0
Core Speed: 997.4 MHz
Multiplier: x 6.0
Bus Speed: 166.3 MHz
Rated Bus Speed: 665.4 MHz
Temperature: 48 C
Thread 1
APIC ID: 0
Core 1
Core Speed: 997.4 MHz
Multiplier: x 6.0
Bus Speed: 166.3 MHz
Rated Bus Speed: 665.4 MHz
Temperature: 46 C
Thread 1
APIC ID: 1
RAM
Memory slots
Total memory slots: 2
Used memory slots: 2
Free memory slots: 0
Memory
Type: DDR2
Size: 3048 MBytes
Channels #: Dual
DRAM Frequency: 332.7 MHz
CAS# Latency (CL): 5 clocks
RAS# to CAS# Delay (tRCD): 5 clocks
RAS# Precharge (tRP): 5 clocks
Cycle Time (tRAS): 15 clocks
SPD
Number Of SPD Modules: 0
Motherboard
Manufacturer: LENOVO
Model: 7732CTO
Version: ThinkPad R61
Chipset Vendor: Intel
Chipset Model: GM965
Chipset Revision: C0
Southbridge Vendor: Intel
Southbridge Model: 82801HBM (ICH8-M)
Southbridge Revision: B1
BIOS
Brand: LENOVO
Version: 7LETC1WW (2.21 )
Date: 07/01/2008
Graphics
Monitor
Name: Default Monitor on Mobile Intel 965 Express Chipset Family
Current Resolution: 1280x800 pixels
Work Resolution: 1280x770 pixels
State: enabled, primary, output devices support
Monitor Width: 1280
Monitor Height: 800
Monitor BPP: 32 bits per pixel
Monitor Frequency: 60 Hz
Device: \\.\DISPLAY1\Monitor0
Mobile Intel® 965 Express Chipset Family
Memory: 384 MB
Memory type: 2
Driver version: 6.14.10.5218
Mobile Intel® 965 Express Chipset Family
Memory: 384 MB
Memory type: 2
Driver version: 6.14.10.5218
Hard Drives
WDC WD1600BEVS-08RST2
Manufacturer: Western Digital
Form Factor: GB/2.5-inch
Business Unit/Brand: Mobile/WD Scorpio
RPM/Buffer Size or Attribute: 5400 RPM with 8 MB cache (Mobile)
Interface/Connector: SATA 3 Gb/s with 22-pin SATA connector/SATA 1.5 Gb/s with 22-pin SATA connector (Mobile)
SATA type: SATA-II 3.0Gb/s
Device type: Fixed
ATA Standard: ATA/ATAPI-7
48-bit LBA: Supported
Serial Number: WD-WXC608570032
Interface: SATA
Capacity: 156GB
Real size: 160,041,885,696 bytes
S.M.A.R.T
01 Read Error Rate: 200 (200 worst) Data 000000000A
03 Spin-Up Time: 190 (182) Data 00000005C3
04 Start/Stop Count: 095 (095) Data 00000015E4
05 Reallocated Sectors Count: 200 (200) Data 0000000000
07 Seek Error Rate: 200 (200) Data 0000000000
09 Power-On Hours (POH): 090 (090) Data 0000001DD2
0A Spin Retry Count: 100 (100) Data 0000000000
0B Recalibration Retries: 100 (100) Data 0000000000
0C Device Power Cycle Count: 097 (097) Data 0000000E90
C0 Power-off Retract Count: 200 (200) Data 0000000020
C1 Load/Unload Cycle Count: 165 (165) Data 000001A17F
C2 Temperature: 108 (099) Data 0000000027
C4 Reallocation Event Count: 200 (200) Data 0000000000
C5 Current Pending Sector Count: 200 (200) Data 0000000000
C6 Uncorrectable Sector Count: 100 (253) Data 0000000000
C7 UltraDMA CRC Error Count: 200 (200) Data 0000000000
C8 Write Error Rate / Multi-Zone Error Rate: 100 (253) Data 0000000000
Temperature: 39 C
Temperature Range: ok (less than 50 C)
Status: Good
Partition 0
Partition ID: Disk #0, Partition #0
Disk Letter: C:
File System: NTFS
Volume Serial Number: FC4559EA
Size: 149GB
Used Space: 30.4GB (21%)
Free Space: 119GB (79%)
Optical Drives
Unknown system error: 0x80041004
Audio
Sound Card
SoundMAX Integrated Digital HD Audio
Playback Device
SoundMAX HD Audio
Recording Device
SoundMAX HD Audio
Peripherals
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Device Kind: Keyboard
Device Name: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Location: plugged into keyboard port
Driver
Date: 7-1-2001
Version: 5.1.2600.2180
File: C:\WINDOWS\system32\DRIVERS\i8042prt.sys
File: C:\WINDOWS\system32\DRIVERS\kbdclass.sys
PS/2 Compatible Mouse
Device Kind: Mouse
Device Name: PS/2 Compatible Mouse
Location: plugged into PS/2 mouse port
Driver
Date: 7-1-2001
Version: 5.1.2600.0
File: C:\WINDOWS\system32\DRIVERS\i8042prt.sys
File: C:\WINDOWS\system32\DRIVERS\mouclass.sys
USB Video Device
Device Kind: Camera/scanner
Device Name: USB Video Device
Vendor: Unknown
Comment: USB Video Device
Location: Location 0
Driver
Date: 7-1-2001
Version: 5.1.2600.2180
File: C:\WINDOWS\system32\drivers\usbvideo.sys
File: C:\WINDOWS\system32\ksuser.dll
File: C:\WINDOWS\system32\ksproxy.ax
File: C:\WINDOWS\system32\drivers\ks.sys
File: C:\WINDOWS\system32\kstvtune.ax
File: C:\WINDOWS\system32\ksxbar.ax
File: C:\WINDOWS\system32\kswdmcap.ax
File: C:\WINDOWS\system32\vidcap.ax
File: C:\WINDOWS\system32\dshowext.ax
File: C:\WINDOWS\system32\vfwwdm32.dll
File: C:\WINDOWS\system32\iyuv_32.dll
File: C:\WINDOWS\system32\msh263.drv
File: C:\WINDOWS\system32\msyuv.dll
File: C:\WINDOWS\system32\tsbyuv.dll
Network
You are connected to the internet
Connected through: 11a/b/g Wireless LAN Mini PCI Express Adapter - Packet Scheduler Miniport
Adapter Type: Ethernet
NetBIOS over TCP/IP: Enabled via DHCP
WinInet Info
LAN Connection
Local system uses a local area network to connect to the Internet
Local system has RAS to connect to the Internet
__________________________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________________________

Thanks,
Nikhil

#5 emfederin

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Posted 28 November 2010 - 06:36 PM

Bruce: I see you're an advisor here, and so I suppose you have a standard troubleshooting routine to help people here. If I'm in ANY way stepping on your toes by sending Nik on little "side trips", just let me know and I'll back off with no offense taken.

Nik: Nothing jumps out at me from your post, save for the errors returned by your CD/DVD drive (AKA "optical drives"). This *MIGHT* be a part of the problem, but at this point I'll assume it's a seperate issue and not part of the sound problem.

Speccy easily identified your sound hardware, and it does concur with the "Default device" you found in control panel, so there's no problem there.

Look in your "Device Manager" under "Sound, video and game controllers" and see if the soundmax device is listed. I'm sure it is (otherwise, speccy wouldn't have found it)- but doubleclick it and make sure it says "this device is working properly".

And just for kicks while you're looking in device manager, check and see if you have any yellow question marks showing anywhere.

And here's something else you can try, but it may overwrite data on your disk, so in deference to Bruce, please CHECK WITH HIM BEFORE doing the following - he may have a different plan in mind:

All else being equal, your sound drivers may just be corrupted (although from your original post, it appears that if this is the case, they are being persistently corrupted, which would be a problem in itself, and the following would just end up being a temporary fix instead of a permanent one).
Your sound drivers are installed by the system. XP has a system file checker to check the integrity of system drivers, and replaces corrupted ones with a stored protected copy of the original ones. Here's how to initiate that:
Go to "Start" => "Run" and type in "sfc /scannow" (without the quotes, of course)
This will take awhile, as it will now check ALL your system files. If your audio drivers are corrupted, it will fix them along with any others that may be corrupted.
But be aware that if this fixes the problem, the problem that caused the corruption may become hidden. This is why I ask you to check with Bruce before doing it.

#6 MrBruce1959

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Posted 28 November 2010 - 07:04 PM

Thank you for your quick reply with the Speccy screen shot.

First off, your Windows key is NOT in the shot, so no need to look for that. :)

Here is a link to the support page and drivers download for your Thinkpad R61

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-67856

This is the driver for Windows XP and Windows 2000 for the Lenovo Thinkpad 61i (7732CTO)

Please make sure you uninstall the original audio driver FIRST.

You can do this through DEVICE MANAGER and choose PROPERTIES under the audio adapters listing.

Reboot the computer.

If you scroll down the page listed above, there are instructions on how to un-install the driver you are using now and how to install the one you just downloaded.

Be sure to save the file to your desktop for easy access to the executable.

Install this driver and reboot the computer and use it as you usually would.

Please let me know if this solved your problem. :wink:

Bruce.

Edited by MrBruce1959, 28 November 2010 - 07:17 PM.

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#7 nikhilkumar1982

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Posted 28 November 2010 - 07:06 PM

Emfederin,
Thanks for your note. I checked under Device Manager. Everything under 'Sounds, Video and Game Controllers' seems alright.
The drivers listed are: Audio Codecs, Legacy Audio Drivers, Legacy Video Capture Drivers, Media Control Devices, SoundMax Integrated Digital HD Audio, Video Codecs. The SoundMax is listed as working properly. However, the Driver date is listed as 2/8/2008. I don't know if this is an issue.
My CD / DVD drive is not working. The computer place I took it to, informed me that it's a connection issue. They fixed it and it was working for a while, but now that doesn't work either. Under 'Other Devices', everything is unknown (with yellow question marks).
Thanks,
Nikhil

#8 MrBruce1959

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Posted 28 November 2010 - 07:10 PM

Bruce: I see you're an advisor here, and so I suppose you have a standard troubleshooting routine to help people here. If I'm in ANY way stepping on your toes by sending Nik on little "side trips", just let me know and I'll back off with no offense taken.


This is an open topic in a public forum. :wink:

Some people may not like input from other members when they are giving instructions to another member.

I on the other hand welcome your input, because you may have the solution that I may fail to have under my green Advisor title. :thumbup2:

So please feel free to chime in. :thumbup2:

Kind regards.

Bruce.

Edited by MrBruce1959, 28 November 2010 - 07:11 PM.

Welcome to Bleeping Computer! :welcome:
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#9 MrBruce1959

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Posted 28 November 2010 - 07:27 PM

Below are your quotes in normal text. My questions are in Bold text.


However, the Driver date is listed as 2/8/2008. I don't know if this is an issue.

The drivers I am pointing you to is dated as follows:
Version: 5.10.1.5520
Release Date: 2008/04/25



My CD / DVD drive is not working. The computer place I took it to, informed me that it's a connection issue. They fixed it and it was working for a while, but now that doesn't work either.

This can be resolved by removing the drive and re-installing it again. There is usually a screw or two on the bottom of the laptop that releases the drive, pull it out and push it back into the slot and try again. Once its working again, replace the screws.


Under 'Other Devices', everything is unknown (with yellow question marks).

How many devices are listed as unknown devices with question marks?

Bruce.

Edited by MrBruce1959, 28 November 2010 - 07:28 PM.

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#10 nikhilkumar1982

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Posted 28 November 2010 - 07:38 PM

I uninstalled and then re-installed the driver, but that didn't work either.
I see the 'SoundMax HD' as the default device under Sounds and Audio Devices>Audio. It also shows up under Device Manager.
I have 3 devices listed under 'Other'. 2 of those are 'unknown' and 1 list listed as 'Biometric CoProcessor (with a yellow question mark)

#11 emfederin

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Posted 28 November 2010 - 08:38 PM

"Biometric CoProcessor"???? This was NOT easy to track down by name! ;-)
Turns out to be a fingerprint authentication device!!!
Here's the R61i XP 32-bit driver for it which should get rid of its unassigned status:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/fprx32_585_6580ww.exe
And if needed, the instructions for installing it are here:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/fprx32_585_6580ww.txt
And the actual support page where these come from is here:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70064

Granted, this may not be something you really need or that will affect the OS functionality, but I just HATE "yellow question marks" on my systems!! ;-)

To resolve the other 2 question marks, we've got to pull a tricky-ricky to figure out what they are:
On each unknown question mark device, do this:
Rightclick on it and select "Properties"
On the popup, select the "Details" tab.
On the dropdown, select "Hardware Ids"
There you will find one or more lines of weird looking info, each beginning "PCI\VEN....."
Click your mouse inside that window and then on your keyboard hit <ctl-a> (which highlights everything), and then hit <ctl-c> (which copies it to the clipboard). I just found that you can't do a normal mouse-copy because you get a "what's this?" helper tag instead.
Paste this PCI\VEN info here.
This info will let me find out what the devices are, and THEN we can look for drivers for them. ;-)

Now clearing up the unknowns in your device manager may or may not resolve your sound issue, but I just like to line up as many ducks in a row as I can. ;-)

#12 emfederin

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Posted 28 November 2010 - 08:53 PM

Some people may not like input from other members when they are giving instructions to another member.


Ah! The irony! I'm sometimes one of those people! ;-)
Most often when I have to go head to head with the "Sounds like a virus! Just format your disk and reinstall everything!" crowd... :crazy:

I on the other hand welcome your input, because you may have the solution that I may fail to have under my green Advisor title. :thumbup2:
So please feel free to chime in. :thumbup2:


Thank you, sir! I do enjoy troubleshooting, and love to share where I can. ;-)

#13 nikhilkumar1982

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Posted 28 November 2010 - 09:08 PM

The finger print issue is now fixed and the 'unknown device' error' has disappeared. Thanks. I have provided details on the other two unknowns.

ACPI\ATM1200
*ATM1200

ACPI\IBM0068
*IBM0068

#14 emfederin

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Posted 28 November 2010 - 10:10 PM

Okay

The "ACPI\ATM1200" appears to be the "Atmel TPM" module.
The driver for it is here:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/79za05ww.exe
And the source page for this driver is here:
http://www-307.ibm.com/pc/support/site.wss/MIGR-58054.html

The instructions for installing it in your case would be under "Clean Install (Unknown device in Other or System devices)" which is under "Windows XP and XP Tablet edition 2005" on that page.
If your XP is sourced from Lenovo, you can follow thos instructions verbatim.
If it's a retail version, just go into device manager and follow from step 5.
Or do it like I would:
Just install the damned thing, delete ("uninstall") the device from device manager, and then either "scan for hardware changes" or reboot and let windows re-find it and load the driver you just installed. ;-)

The "ACPI\IBM0068" seems to be the "ThinkPad Power Management Driver".
This gets confusing, and I'm not 100% sure how to sort it out. Lenovo lists 2 drivers, one is the "Power Manager for Windows XP - ThinkPad", and the other is "ThinkPad Power Management driver for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP (32-bit, 64-bit), 2000, ME, 98 SE - ThinkPad".
Both are listed as applicable to the R61i, but only the latter is defined as an ACPI device.

Now since the device ID is preceded with ACPI, I'm guessing you will want the latter driver. That page is here:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4GXPEG
And the specific driver on that page is this one:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/6iku08ww.exe

If for some reason you need the other driver or just want to compare for yourself, the other driver page is here:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70602

Neither of these devices strike me as having anything to do with the sound capabilities, but like I said, I just like to start as cleanly as I can, without constantly wondering if some broken device might be blocking my efforts. So set these up and see if they clean up your device manager.

#15 nikhilkumar1982

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Posted 29 November 2010 - 12:31 AM

Sorry, I couldn't reply sooner. That fixed both the unknown device drivers problem.




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