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Internet Problems


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#1 orchard01

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Posted 27 November 2010 - 10:32 AM

Hello
I have windows 7 and using either explore or safari. The time I wait for pages to display, upload or download is long, slow and I am lucky to have them. Frequently the pages freeze, a message of no internet connection is posted, and shut down of the system.
Would appreciate any advice or suggestion what to do.

leeal

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#2 Broni

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Posted 27 November 2010 - 01:03 PM

I suggest, you start new topic in "Am I Infected?" forum.

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#3 orchard01

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Posted 28 November 2010 - 11:25 AM

thank you. I did and they could not find an infection.

#4 MrBruce1959

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Posted 28 November 2010 - 12:11 PM

Hello and welcome to Bleepingcomputer.

Can you tell us a little about your setup?

How are you accessing the Internet?

To help you provide the answers I am looking for, I'll add a little more detail to my question.

From your computer, what are you using for hardware to access the Internet? (Details on your NIC please.)

From your computer, what is connected between it and the actual outside World-wide-web? (do you have a router?)

Is this a DSL or cable modem or dial up connection?

What firewall are you using?

What Anti-virus program are you using?

If I do not reply to you in a timely manner, please feel free to PM me along with the link to this thread.

Kind regards.

Bruce.
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#5 orchard01

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Posted 29 November 2010 - 10:52 AM

Hello
Per your questions: i am connected through a calble, router, firewall and anti virous=CA (from bright house) and it is sa elfbuild windows 7.
thank you

leeal

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Posted 29 November 2010 - 08:21 PM

You mention a router. Are there other computers connected, and are they experiencing the same issues?

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#7 MrBruce1959

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Posted 30 November 2010 - 11:23 AM

Okay you mentioned a router.

You did not provide any information on your NIC which I assume is an Ethernet card.

I believe that is what you meant by Cable, if I am wrong and your connecting through a wireless adapter, please let me know. This makes a world of difference, because Wireless connections are more prone to problems (such as interference) than a wired Ethernet cable connections are.

Also there are settings found in some router's setup utilities that can restrict some web browsing abilities.

What is the make and model number of your router?

Once I know this information, it will make it easier for me to suggest a possible solution.

Thanks in advance.

Bruce.
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#8 orchard01

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Posted 30 November 2010 - 12:10 PM

We have total of 3 computers connected and all of them experience the same problems.
what is NIC?
when I said cale = broadband connection.
i am connected trough cabel, one is wirelss, and one is a combination of both.
Router info: Linksys #doual- band wirles -N gigabit router WRT320N
no connections restrictions.
thanks...leeal

#9 MrBruce1959

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Posted 01 December 2010 - 10:33 AM

NIC is an abbreviation for Network Interface Card.

This would be the adapter inside your computer that communicates with the next device you have in line to access the Internet.

So in your case you have a wireless adapter and an Ethernet adapter.

Below I am borrowing a quote from your opening post.

The time I wait for pages to display, upload or download is long, slow and I am lucky to have them. Frequently the pages freeze, a message of no internet connection is posted, and shut down of the system.


In your quote above you mentioned a shut down of the system. Are you saying your computer shuts down on its own? I am not quite clear on that statement, can you add more details please?

Also in your last post, you stated you are having the 'same' issue with 3 entirely different computers?

Thanks in advance.

Bruce.
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#10 orchard01

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Posted 01 December 2010 - 10:40 AM

yes, the computer freeze, screen goes, black shut down and restart on its own.
The other computers having the same issues of slow internet.
Shutting down the others and work on one computer at a time did not make a diffrence.

leeal




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