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Security Essentials 2011 keeps reinstalling itself


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7 replies to this topic

#1 StrawberryPocky

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Posted 27 November 2010 - 02:18 AM

Somehow I got Security Essentials installed on my computer (probably through a redirecting virus I recently got rid of). I first ran MalwareBytes's Anti-Malware to remove both the redirecting virus and SE2011, but SE2011 came back upon restarting. I tried to remove it again, but it reinstalled itself yet again. I tried removing SE2011 through this guide, but it came back after restarting when prompted by the antivirus program (the second prompt, after finding and quarantining the bad programs). Help?

I can't give a DDS log because I have a 32-bit computer; Windows won't let it run.
I can't give a Ark.txt because the file is too big to upload. My max file size is 512 kbs, and ark.txt is 800 kbs.

Edited by StrawberryPocky, 27 November 2010 - 02:20 AM.


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#2 hamluis

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Posted 27 November 2010 - 08:30 AM

<<I can't give a DDS log because I have a 32-bit computer; Windows won't let it run.>>

There is no correlation between DDS log-generation...and 32-bit computers that I'm aware of. What version of XP are you running? What was the exact error message generated when you tried to run it?

<<I can't give a Ark.txt because the file is too big to upload. My max file size is 512 kbs, and ark.txt is 800 kbs.>>

The DDS log will be sufficient for posting a log in the Malware Removal Logs forum. If not that, then even a HJT log will do.

Louis

#3 StrawberryPocky

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Posted 27 November 2010 - 11:09 AM

When I try to run DDS.scr, a window pops up that says "C:\Documents and Settings\xxx\Desktop\dds.scr is not a valid Win32 application". I'm running XP Home, SP2.

#4 StrawberryPocky

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Posted 28 November 2010 - 03:19 PM

bump

#5 Broni

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Posted 28 November 2010 - 07:11 PM

You need to start new topic in malware forum and state your difficulties there.

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#6 StrawberryPocky

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Posted 23 December 2010 - 03:15 AM

bump

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#7 AustrAlien

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Posted 23 December 2010 - 05:41 AM

When I try to run DDS.scr, a window pops up that says "C:\Documents and Settings\xxx\Desktop\dds.scr is not a valid Win32 application".

You will get that message when the downloaded file is corrupt. Please delete the dds.scr file that you currently have, and download the DDS Tool again, and then try running it again.

If the Ark.txt file is too large to attach, then zip it up:
Right-click on Ark.txt > Send to > compressed (zipped) folder
.... and attach the zip file.

Edit: You have been patiently waiting ...
If you have any further trouble, please let me know and we will get you sorted one way or another (feel free to PM me if needed).

Please be aware that the expected wait time for a response in the Malware Removal Logs forum after posting, is in the order of 8 days currently. I can't help you with that wait time.

Edit2: I have asked that your topic in the "Am I Infected?" forum be closed/removed, with the intention that any further assistance be rendered here in this thread/forum.

Edited by AustrAlien, 23 December 2010 - 06:30 AM.

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#8 hamluis

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Posted 23 December 2010 - 11:58 AM

Please respond to your topic at http://www.bleepingcomputer.com/forums/topic363716.html/page__p__2066898#entry2066898 , which now has the attention it deserves.

From this point on, take all instructions from Judicandus, please.

To prevent confusion, I am closing this topic.

Louis




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