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Laptop not working


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#1 lizliz710

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Posted 27 November 2010 - 02:14 AM

K my boyfriends laptop has windows xp... its a Asus eee pc 1000hd. This does not have a disk drive and i have no idea how to reformat the drive on that computer. He restored it back to September 1st, which was as far back as i could go .. it didn't do anything to resolve the problem.This all started when i was running SuperAntiSpyware Free Edition and i was scanning with my CA security Suit, I closed the laptop before they were done and the laptop died before the next time i used it. I plugged it in, opened it up and turned it on. This all started about 2 days ago. I've never had a problem and have had it for a few months. I havent downloaded anything recently or anything. All i do on it is surf the internet and play music.

I had him put TDSSKiller on a SD card and transfer it to the laptop not threats found in the scan.

The problems:

1st error: svcprs32.exe
svcprs32.exe encountered a problem and needed to close.
- i dont know what is closing and this happens every time i turn the laptop on. If i try to send an error report the error freezes.

2nd error: casc.exe
casc.exe encountered a problem and needs to close. We are sorry for the inconvenience.
- This goes to my CA Internet security suit, which came with road runner. I can't run CA. This comes on everytime i turn the computer on and when i try to open ca. If i try to send an error report the error report freezes.

Wireless network connection is excellent, but i can not open fire fox or internet explorer. When i try to open either one nothing happens at all. If i try to sign onto AIM it goes to the connecting part and AIM freezes.

I have SUPERAntiSpyware Free Edition, u can scan but doesn't find anything. If i try to update it the whole computer freezes.

All basic things work like playing music and playing the games that came with the computer.

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#2 lizliz710

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Posted 27 November 2010 - 02:23 AM

Ok just tried doing stuff in Safe mode. I can open the fire fox page but obvious internet doesnt work, but when im not in safe mode the page wont even open. The CA error still comes up (casc.exe)

#3 boopme

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Posted 27 November 2010 - 10:14 PM

Ok ,Hello.... I am confused a bit .. If there was nothing wrong why even run a tool like TDDs killer. You have internet now in safe mode.

This does not have a disk drive ,do you meana CD grive?

Is it running XP<Vista etc...?
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#4 lizliz710

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Posted 28 November 2010 - 05:27 AM

He ran TDDS Killer... after the errors were coming up and the internet wouldnt open.

Its running Windows xp

It has no where to put a cd in the laptop.

#5 boopme

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Posted 28 November 2010 - 09:47 AM

Ok, you have internet so let;s try this.

Also did you get a TDDSkiller log??
A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
Copy and paste the contents of that file in your next reply.



Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 lizliz710

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Posted 28 November 2010 - 08:25 PM

We went so safemose with internet conection.. i can get on AIM.. i can open firefox and IE but says the webpage can not be displayed. And wont let me update anything. I had to go back the normal desktop to run RKill.



2010/11/27 05:50:44.0109 TDSS rootkit removing tool 2.4.8.0 Nov 17 2010 07:23:12
2010/11/27 05:50:44.0109 ================================================================================
2010/11/27 05:50:44.0109 SystemInfo:
2010/11/27 05:50:44.0109
2010/11/27 05:50:44.0109 OS Version: 5.1.2600 ServicePack: 3.0
2010/11/27 05:50:44.0125 Product type: Workstation
2010/11/27 05:50:44.0125 ComputerName: ASHLEY
2010/11/27 05:50:44.0125 UserName: Ashley Procopio
2010/11/27 05:50:44.0125 Windows directory: C:\WINDOWS
2010/11/27 05:50:44.0125 System windows directory: C:\WINDOWS
2010/11/27 05:50:44.0125 Processor architecture: Intel x86
2010/11/27 05:50:44.0125 Number of processors: 1
2010/11/27 05:50:44.0125 Page size: 0x1000
2010/11/27 05:50:44.0125 Boot type: Normal boot
2010/11/27 05:50:44.0125 ================================================================================
2010/11/27 05:50:44.0609 Initialize success
2010/11/27 05:50:48.0203 ================================================================================
2010/11/27 05:50:48.0203 Scan started
2010/11/27 05:50:48.0203 Mode: Manual;
2010/11/27 05:50:48.0203 ================================================================================
2010/11/27 05:50:49.0562 ACPI (8fd99680a539792a30e97944fdaecf17) C:\WINDOWS\system32\DRIVERS\ACPI.sys
2010/11/27 05:50:49.0671 ACPIEC (9859c0f6936e723e4892d7141b1327d5) C:\WINDOWS\system32\DRIVERS\ACPIEC.sys
2010/11/27 05:50:49.0796 aec (8bed39e3c35d6a489438b8141717a557) C:\WINDOWS\system32\drivers\aec.sys
2010/11/27 05:50:49.0890 AFD (7e775010ef291da96ad17ca4b17137d7) C:\WINDOWS\System32\drivers\afd.sys
2010/11/27 05:50:50.0250 AR5211 (6d5f95602b8d0d994d31a864872b38ef) C:\WINDOWS\system32\DRIVERS\ar5211.sys
2010/11/27 05:50:50.0468 AsusACPI (784fcb197f9a50a419d8ce4980655ae4) C:\WINDOWS\system32\DRIVERS\ASUSACPI.sys
2010/11/27 05:50:50.0531 AsyncMac (b153affac761e7f5fcfa822b9c4e97bc) C:\WINDOWS\system32\DRIVERS\asyncmac.sys
2010/11/27 05:50:50.0625 atapi (9f3a2f5aa6875c72bf062c712cfa2674) C:\WINDOWS\system32\DRIVERS\atapi.sys
2010/11/27 05:50:50.0734 Atmarpc (9916c1225104ba14794209cfa8012159) C:\WINDOWS\system32\DRIVERS\atmarpc.sys
2010/11/27 05:50:50.0812 audstub (d9f724aa26c010a217c97606b160ed68) C:\WINDOWS\system32\DRIVERS\audstub.sys
2010/11/27 05:50:50.0906 Beep (da1f27d85e0d1525f6621372e7b685e9) C:\WINDOWS\system32\drivers\Beep.sys
2010/11/27 05:50:51.0062 cbidf2k (90a673fc8e12a79afbed2576f6a7aaf9) C:\WINDOWS\system32\drivers\cbidf2k.sys
2010/11/27 05:50:51.0125 CCDECODE (0be5aef125be881c4f854c554f2b025c) C:\WINDOWS\system32\DRIVERS\CCDECODE.sys
2010/11/27 05:50:51.0265 Cdaudio (c1b486a7658353d33a10cc15211a873b) C:\WINDOWS\system32\drivers\Cdaudio.sys
2010/11/27 05:50:51.0296 Cdfs (c885b02847f5d2fd45a24e219ed93b32) C:\WINDOWS\system32\drivers\Cdfs.sys
2010/11/27 05:50:51.0406 Cdrom (1f4260cc5b42272d71f79e570a27a4fe) C:\WINDOWS\system32\drivers\Cdrom.sys
2010/11/27 05:50:51.0484 CmBatt (0f6c187d38d98f8df904589a5f94d411) C:\WINDOWS\system32\DRIVERS\CmBatt.sys
2010/11/27 05:50:51.0578 Compbatt (6e4c9f21f0fae8940661144f41b13203) C:\WINDOWS\system32\DRIVERS\compbatt.sys
2010/11/27 05:50:51.0796 Disk (044452051f3e02e7963599fc8f4f3e25) C:\WINDOWS\system32\DRIVERS\disk.sys
2010/11/27 05:50:51.0906 dmboot (d992fe1274bde0f84ad826acae022a41) C:\WINDOWS\system32\drivers\dmboot.sys
2010/11/27 05:50:52.0046 dmio (7c824cf7bbde77d95c08005717a95f6f) C:\WINDOWS\system32\drivers\dmio.sys
2010/11/27 05:50:52.0125 dmload (e9317282a63ca4d188c0df5e09c6ac5f) C:\WINDOWS\system32\drivers\dmload.sys
2010/11/27 05:50:52.0234 DMusic (8a208dfcf89792a484e76c40e5f50b45) C:\WINDOWS\system32\drivers\DMusic.sys
2010/11/27 05:50:52.0343 drmkaud (8f5fcff8e8848afac920905fbd9d33c8) C:\WINDOWS\system32\drivers\drmkaud.sys
2010/11/27 05:50:52.0468 Fastfat (38d332a6d56af32635675f132548343e) C:\WINDOWS\system32\drivers\Fastfat.sys
2010/11/27 05:50:52.0593 Fdc (92cdd60b6730b9f50f6a1a0c1f8cdc81) C:\WINDOWS\system32\drivers\Fdc.sys
2010/11/27 05:50:52.0625 Fips (d45926117eb9fa946a6af572fbe1caa3) C:\WINDOWS\system32\drivers\Fips.sys
2010/11/27 05:50:52.0687 Flpydisk (9d27e7b80bfcdf1cdd9b555862d5e7f0) C:\WINDOWS\system32\drivers\Flpydisk.sys
2010/11/27 05:50:52.0781 FltMgr (b2cf4b0786f8212cb92ed2b50c6db6b0) C:\WINDOWS\system32\DRIVERS\fltMgr.sys
2010/11/27 05:50:52.0875 Fs_Rec (3e1e2bd4f39b0e2b7dc4f4d2bcc2779a) C:\WINDOWS\system32\drivers\Fs_Rec.sys
2010/11/27 05:50:52.0921 Ftdisk (6ac26732762483366c3969c9e4d2259d) C:\WINDOWS\system32\DRIVERS\ftdisk.sys
2010/11/27 05:50:53.0031 Gpc (0a02c63c8b144bd8c86b103dee7c86a2) C:\WINDOWS\system32\DRIVERS\msgpc.sys
2010/11/27 05:50:53.0156 HDAudBus (573c7d0a32852b48f3058cfd8026f511) C:\WINDOWS\system32\DRIVERS\HDAudBus.sys
2010/11/27 05:50:53.0296 HidUsb (ccf82c5ec8a7326c3066de870c06daf1) C:\WINDOWS\system32\DRIVERS\hidusb.sys
2010/11/27 05:50:53.0453 HTTP (f80a415ef82cd06ffaf0d971528ead38) C:\WINDOWS\system32\Drivers\HTTP.sys
2010/11/27 05:50:53.0625 i8042prt (4a0b06aa8943c1e332520f7440c0aa30) C:\WINDOWS\system32\DRIVERS\i8042prt.sys
2010/11/27 05:50:53.0781 ialm (6fcb904910da07c9dc2593d66438fa29) C:\WINDOWS\system32\DRIVERS\igxpmp32.sys
2010/11/27 05:50:53.0968 Imapi (083a052659f5310dd8b6a6cb05edcf8e) C:\WINDOWS\system32\drivers\Imapi.sys
2010/11/27 05:50:54.0406 IntcAzAudAddService (47c79f7e330cbb829934d00f64d55fc9) C:\WINDOWS\system32\drivers\RtkHDAud.sys
2010/11/27 05:50:54.0562 IntelIde (b5466a9250342a7aa0cd1fba13420678) C:\WINDOWS\system32\DRIVERS\intelide.sys
2010/11/27 05:50:54.0937 intelppm (8c953733d8f36eb2133f5bb58808b66b) C:\WINDOWS\system32\DRIVERS\intelppm.sys
2010/11/27 05:50:55.0265 Ip6Fw (3bb22519a194418d5fec05d800a19ad0) C:\WINDOWS\system32\DRIVERS\Ip6Fw.sys
2010/11/27 05:50:55.0468 IpFilterDriver (731f22ba402ee4b62748adaf6363c182) C:\WINDOWS\system32\DRIVERS\ipfltdrv.sys
2010/11/27 05:50:55.0515 IpInIp (b87ab476dcf76e72010632b5550955f5) C:\WINDOWS\system32\DRIVERS\ipinip.sys
2010/11/27 05:50:55.0593 IpNat (cc748ea12c6effde940ee98098bf96bb) C:\WINDOWS\system32\DRIVERS\ipnat.sys
2010/11/27 05:50:55.0703 IPSec (23c74d75e36e7158768dd63d92789a91) C:\WINDOWS\system32\DRIVERS\ipsec.sys
2010/11/27 05:50:55.0812 IRENUM (c93c9ff7b04d772627a3646d89f7bf89) C:\WINDOWS\system32\DRIVERS\irenum.sys
2010/11/27 05:50:55.0921 isapnp (05a299ec56e52649b1cf2fc52d20f2d7) C:\WINDOWS\system32\DRIVERS\isapnp.sys
2010/11/27 05:50:56.0062 Kbdclass (463c1ec80cd17420a542b7f36a36f128) C:\WINDOWS\system32\DRIVERS\kbdclass.sys
2010/11/27 05:50:56.0187 kmixer (692bcf44383d056aed41b045a323d378) C:\WINDOWS\system32\drivers\kmixer.sys
2010/11/27 05:50:56.0265 KmxAgent (bf236f7a7a4b437dae22cf7665055e71) C:\WINDOWS\system32\DRIVERS\kmxagent.sys
2010/11/27 05:50:56.0343 KmxAMRT (431f909c73deaf60522e0be5e81aa6ef) C:\WINDOWS\system32\DRIVERS\KmxAMRT.sys
2010/11/27 05:50:56.0453 KmxAMVet (041b29c8e3bed6e833ade367ecfa51f9) C:\WINDOWS\system32\Drivers\KmxAMVet.sys
2010/11/27 05:50:56.0578 KmxCF (c9c6c7edc44f274705a881d0ecc6be77) C:\WINDOWS\system32\DRIVERS\KmxCF.sys
2010/11/27 05:50:56.0671 KmxCfg (ebec5bc094f7127de83751deba0111c7) C:\WINDOWS\system32\DRIVERS\kmxcfg.sys
2010/11/27 05:50:56.0765 KmxFile (776b22d0708d527452c17ab0685437ec) C:\WINDOWS\system32\DRIVERS\KmxFile.sys
2010/11/27 05:50:56.0828 KmxFw (9ea53f75df547e59040b4da03fa32f80) C:\WINDOWS\system32\DRIVERS\kmxfw.sys
2010/11/27 05:50:56.0890 KmxSbx (694e1b995586c94bd8355a7bda7c6ca0) C:\WINDOWS\system32\DRIVERS\KmxSbx.sys
2010/11/27 05:50:56.0937 KmxStart (ba870f60f3662d82ddd20e4d34843c8e) C:\WINDOWS\system32\DRIVERS\kmxstart.sys
2010/11/27 05:50:57.0046 KSecDD (b467646c54cc746128904e1654c750c1) C:\WINDOWS\system32\drivers\KSecDD.sys
2010/11/27 05:50:57.0156 Ktp (9ea9d6ba04629cb14260f46ff8bbd65a) C:\WINDOWS\system32\DRIVERS\ETD.sys
2010/11/27 05:50:57.0265 L1e (303627228dd739d98289679901a38c8f) C:\WINDOWS\system32\DRIVERS\l1e51x86.sys
2010/11/27 05:50:57.0453 mnmdd (4ae068242760a1fb6e1a44bf4e16afa6) C:\WINDOWS\system32\drivers\mnmdd.sys
2010/11/27 05:50:57.0546 Modem (dfcbad3cec1c5f964962ae10e0bcc8e1) C:\WINDOWS\system32\drivers\Modem.sys
2010/11/27 05:50:57.0609 Mouclass (35c9e97194c8cfb8430125f8dbc34d04) C:\WINDOWS\system32\DRIVERS\mouclass.sys
2010/11/27 05:50:57.0718 mouhid (b1c303e17fb9d46e87a98e4ba6769685) C:\WINDOWS\system32\DRIVERS\mouhid.sys
2010/11/27 05:50:57.0781 MountMgr (a80b9a0bad1b73637dbcbba7df72d3fd) C:\WINDOWS\system32\drivers\MountMgr.sys
2010/11/27 05:50:57.0906 MRxDAV (11d42bb6206f33fbb3ba0288d3ef81bd) C:\WINDOWS\system32\DRIVERS\mrxdav.sys
2010/11/27 05:50:58.0015 MRxSmb (f3aefb11abc521122b67095044169e98) C:\WINDOWS\system32\DRIVERS\mrxsmb.sys
2010/11/27 05:50:58.0156 Msfs (c941ea2454ba8350021d774daf0f1027) C:\WINDOWS\system32\drivers\Msfs.sys
2010/11/27 05:50:58.0218 MSKSSRV (d1575e71568f4d9e14ca56b7b0453bf1) C:\WINDOWS\system32\drivers\MSKSSRV.sys
2010/11/27 05:50:58.0281 MSPCLOCK (325bb26842fc7ccc1fcce2c457317f3e) C:\WINDOWS\system32\drivers\MSPCLOCK.sys
2010/11/27 05:50:58.0343 MSPQM (bad59648ba099da4a17680b39730cb3d) C:\WINDOWS\system32\drivers\MSPQM.sys
2010/11/27 05:50:58.0453 mssmbios (af5f4f3f14a8ea2c26de30f7a1e17136) C:\WINDOWS\system32\DRIVERS\mssmbios.sys
2010/11/27 05:50:58.0515 MSTEE (e53736a9e30c45fa9e7b5eac55056d1d) C:\WINDOWS\system32\drivers\MSTEE.sys
2010/11/27 05:50:58.0578 Mup (2f625d11385b1a94360bfc70aaefdee1) C:\WINDOWS\system32\drivers\Mup.sys
2010/11/27 05:50:58.0671 NABTSFEC (5b50f1b2a2ed47d560577b221da734db) C:\WINDOWS\system32\DRIVERS\NABTSFEC.sys
2010/11/27 05:50:58.0781 NDIS (1df7f42665c94b825322fae71721130d) C:\WINDOWS\system32\drivers\NDIS.sys
2010/11/27 05:50:58.0890 NdisIP (7ff1f1fd8609c149aa432f95a8163d97) C:\WINDOWS\system32\DRIVERS\NdisIP.sys
2010/11/27 05:50:59.0187 NDISKIO (0bc1739dc0553548b7920acd8b61389d) C:\DOCUME~1\ASHLEY~1\LOCALS~1\Temp\00000a3d.nmc\nse\bin\ndiskio.sys
2010/11/27 05:50:59.0281 NdisTapi (1ab3d00c991ab086e69db84b6c0ed78f) C:\WINDOWS\system32\DRIVERS\ndistapi.sys
2010/11/27 05:50:59.0390 Ndisuio (f927a4434c5028758a842943ef1a3849) C:\WINDOWS\system32\DRIVERS\ndisuio.sys
2010/11/27 05:50:59.0468 NdisWan (edc1531a49c80614b2cfda43ca8659ab) C:\WINDOWS\system32\DRIVERS\ndiswan.sys
2010/11/27 05:50:59.0578 NDProxy (6215023940cfd3702b46abc304e1d45a) C:\WINDOWS\system32\drivers\NDProxy.sys
2010/11/27 05:50:59.0671 NetBIOS (5d81cf9a2f1a3a756b66cf684911cdf0) C:\WINDOWS\system32\DRIVERS\netbios.sys
2010/11/27 05:50:59.0734 NetBT (74b2b2f5bea5e9a3dc021d685551bd3d) C:\WINDOWS\system32\DRIVERS\netbt.sys
2010/11/27 05:50:59.0812 Npfs (3182d64ae053d6fb034f44b6def8034a) C:\WINDOWS\system32\drivers\Npfs.sys
2010/11/27 05:50:59.0937 Ntfs (78a08dd6a8d65e697c18e1db01c5cdca) C:\WINDOWS\system32\drivers\Ntfs.sys
2010/11/27 05:51:00.0312 Null (73c1e1f395918bc2c6dd67af7591a3ad) C:\WINDOWS\system32\drivers\Null.sys
2010/11/27 05:51:00.0390 NwlnkFlt (b305f3fad35083837ef46a0bbce2fc57) C:\WINDOWS\system32\DRIVERS\nwlnkflt.sys
2010/11/27 05:51:00.0437 NwlnkFwd (c99b3415198d1aab7227f2c88fd664b9) C:\WINDOWS\system32\DRIVERS\nwlnkfwd.sys
2010/11/27 05:51:00.0531 Parport (5575faf8f97ce5e713d108c2a58d7c7c) C:\WINDOWS\system32\drivers\Parport.sys
2010/11/27 05:51:00.0656 PartMgr (beb3ba25197665d82ec7065b724171c6) C:\WINDOWS\system32\drivers\PartMgr.sys
2010/11/27 05:51:00.0750 ParVdm (70e98b3fd8e963a6a46a2e6247e0bea1) C:\WINDOWS\system32\drivers\ParVdm.sys
2010/11/27 05:51:00.0812 PCI (a219903ccf74233761d92bef471a07b1) C:\WINDOWS\system32\DRIVERS\pci.sys
2010/11/27 05:51:00.0921 PCIIde (ccf5f451bb1a5a2a522a76e670000ff0) C:\WINDOWS\system32\drivers\PCIIde.sys
2010/11/27 05:51:01.0015 Pcmcia (9e89ef60e9ee05e3f2eef2da7397f1c1) C:\WINDOWS\system32\drivers\Pcmcia.sys
2010/11/27 05:51:01.0375 PptpMiniport (efeec01b1d3cf84f16ddd24d9d9d8f99) C:\WINDOWS\system32\DRIVERS\raspptp.sys
2010/11/27 05:51:01.0453 PSched (09298ec810b07e5d582cb3a3f9255424) C:\WINDOWS\system32\DRIVERS\psched.sys
2010/11/27 05:51:01.0515 Ptilink (80d317bd1c3dbc5d4fe7b1678c60cadd) C:\WINDOWS\system32\DRIVERS\ptilink.sys
2010/11/27 05:51:01.0718 RasAcd (fe0d99d6f31e4fad8159f690d68ded9c) C:\WINDOWS\system32\DRIVERS\rasacd.sys
2010/11/27 05:51:01.0765 Rasl2tp (11b4a627bc9614b885c4969bfa5ff8a6) C:\WINDOWS\system32\DRIVERS\rasl2tp.sys
2010/11/27 05:51:01.0875 RasPppoe (5bc962f2654137c9909c3d4603587dee) C:\WINDOWS\system32\DRIVERS\raspppoe.sys
2010/11/27 05:51:01.0937 Raspti (fdbb1d60066fcfbb7452fd8f9829b242) C:\WINDOWS\system32\DRIVERS\raspti.sys
2010/11/27 05:51:02.0046 Rdbss (7ad224ad1a1437fe28d89cf22b17780a) C:\WINDOWS\system32\DRIVERS\rdbss.sys
2010/11/27 05:51:02.0140 RDPCDD (4912d5b403614ce99c28420f75353332) C:\WINDOWS\system32\DRIVERS\RDPCDD.sys
2010/11/27 05:51:02.0250 RDPWD (6728e45b66f93c08f11de2e316fc70dd) C:\WINDOWS\system32\drivers\RDPWD.sys
2010/11/27 05:51:02.0468 SASDIFSV (a3281aec37e0720a2bc28034c2df2a56) C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS
2010/11/27 05:51:02.0515 SASKUTIL (61db0d0756a99506207fd724e3692b25) C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS
2010/11/27 05:51:02.0609 Secdrv (90a3935d05b494a5a39d37e71f09a677) C:\WINDOWS\system32\DRIVERS\secdrv.sys
2010/11/27 05:51:02.0718 Serial (cca207a8896d4c6a0c9ce29a4ae411a7) C:\WINDOWS\system32\drivers\Serial.sys
2010/11/27 05:51:02.0781 Sfloppy (8e6b8c671615d126fdc553d1e2de5562) C:\WINDOWS\system32\drivers\Sfloppy.sys
2010/11/27 05:51:02.0906 SLIP (866d538ebe33709a5c9f5c62b73b7d14) C:\WINDOWS\system32\DRIVERS\SLIP.sys
2010/11/27 05:51:03.0031 splitter (ab8b92451ecb048a4d1de7c3ffcb4a9f) C:\WINDOWS\system32\drivers\splitter.sys
2010/11/27 05:51:03.0140 sr (76bb022c2fb6902fd5bdd4f78fc13a5d) C:\WINDOWS\system32\DRIVERS\sr.sys
2010/11/27 05:51:03.0328 Srv (0f6aefad3641a657e18081f52d0c15af) C:\WINDOWS\system32\DRIVERS\srv.sys
2010/11/27 05:51:03.0515 streamip (77813007ba6265c4b6098187e6ed79d2) C:\WINDOWS\system32\DRIVERS\StreamIP.sys
2010/11/27 05:51:03.0671 swenum (3941d127aef12e93addf6fe6ee027e0f) C:\WINDOWS\system32\DRIVERS\swenum.sys
2010/11/27 05:51:03.0765 swmidi (8ce882bcc6cf8a62f2b2323d95cb3d01) C:\WINDOWS\system32\drivers\swmidi.sys
2010/11/27 05:51:04.0062 sysaudio (8b83f3ed0f1688b4958f77cd6d2bf290) C:\WINDOWS\system32\drivers\sysaudio.sys
2010/11/27 05:51:04.0187 Tcpip (9aefa14bd6b182d61e3119fa5f436d3d) C:\WINDOWS\system32\DRIVERS\tcpip.sys
2010/11/27 05:51:04.0312 TDPIPE (6471a66807f5e104e4885f5b67349397) C:\WINDOWS\system32\drivers\TDPIPE.sys
2010/11/27 05:51:04.0406 TDTCP (c56b6d0402371cf3700eb322ef3aaf61) C:\WINDOWS\system32\drivers\TDTCP.sys
2010/11/27 05:51:04.0546 TermDD (88155247177638048422893737429d9e) C:\WINDOWS\system32\DRIVERS\termdd.sys
2010/11/27 05:51:04.0687 Udfs (5787b80c2e3c5e2f56c2a233d91fa2c9) C:\WINDOWS\system32\drivers\Udfs.sys
2010/11/27 05:51:04.0859 Update (402ddc88356b1bac0ee3dd1580c76a31) C:\WINDOWS\system32\DRIVERS\update.sys
2010/11/27 05:51:04.0953 usbccgp (173f317ce0db8e21322e71b7e60a27e8) C:\WINDOWS\system32\DRIVERS\usbccgp.sys
2010/11/27 05:51:05.0031 usbehci (65dcf09d0e37d4c6b11b5b0b76d470a7) C:\WINDOWS\system32\DRIVERS\usbehci.sys
2010/11/27 05:51:05.0093 usbhub (1ab3cdde553b6e064d2e754efe20285c) C:\WINDOWS\system32\DRIVERS\usbhub.sys
2010/11/27 05:51:05.0140 usbstor (a32426d9b14a089eaa1d922e0c5801a9) C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS
2010/11/27 05:51:05.0218 usbuhci (26496f9dee2d787fc3e61ad54821ffe6) C:\WINDOWS\system32\DRIVERS\usbuhci.sys
2010/11/27 05:51:05.0328 usbvideo (63bbfca7f390f4c49ed4b96bfb1633e0) C:\WINDOWS\system32\Drivers\usbvideo.sys
2010/11/27 05:51:05.0390 VgaSave (0d3a8fafceacd8b7625cd549757a7df1) C:\WINDOWS\System32\drivers\vga.sys
2010/11/27 05:51:05.0531 VolSnap (4c8fcb5cc53aab716d810740fe59d025) C:\WINDOWS\system32\drivers\VolSnap.sys
2010/11/27 05:51:05.0656 Wanarp (e20b95baedb550f32dd489265c1da1f6) C:\WINDOWS\system32\DRIVERS\wanarp.sys
2010/11/27 05:51:05.0765 wdmaud (6768acf64b18196494413695f0c3a00f) C:\WINDOWS\system32\drivers\wdmaud.sys
2010/11/27 05:51:05.0984 WS2IFSL (6abe6e225adb5a751622a9cc3bc19ce8) C:\WINDOWS\System32\drivers\ws2ifsl.sys
2010/11/27 05:51:06.0046 WSTCODEC (c98b39829c2bbd34e454150633c62c78) C:\WINDOWS\system32\DRIVERS\WSTCODEC.SYS
2010/11/27 05:51:06.0140 WudfPf (f15feafffbb3644ccc80c5da584e6311) C:\WINDOWS\system32\DRIVERS\WudfPf.sys
2010/11/27 05:51:06.0234 WudfRd (28b524262bce6de1f7ef9f510ba3985b) C:\WINDOWS\system32\DRIVERS\wudfrd.sys
2010/11/27 05:51:06.0515 ================================================================================
2010/11/27 05:51:06.0515 Scan finished
2010/11/27 05:51:06.0515 ================================================================================
2010/11/27 05:53:05.0093 Deinitialize success



I ran this Malware cleaner a bunch of times every time after the first time it got aborted by user automatically.


Norman Malware Cleaner
Version 1.8.3
Copyright 1990 - 2010, Norman ASA. Built 2010/11/26 13:02:05

Norman Scanner Engine Version: 6.06.07
Nvcbin.def Version: 6.06.00, Date: 2010/11/26 13:02:05, Variants: 8187001

Scan started: 2010/11/27 03:03:23

Running pre-scan cleanup routine:
Operating System: Microsoft Windows XP Home 5.1.2600 Service Pack 3
Logged on user: ASHLEY\Ashley Procopio

Set registry value: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLS = "UmxSbxExw.dll" -> ""

Scanning kernel...

Kernel scan complete


Scanning bootsectors...

Number of sectors found: 1
Number of sectors scanned: 1
Number of sectors not scanned: 0
Number of infections found: 0
Number of infections removed: 0
Total scanning time: 0s 125ms


Scanning running processes and process memory...

Number of processes/threads found: 4141
Number of processes/threads scanned: 4141
Number of processes/threads not scanned: 0
Number of infected processes/threads terminated: 0
Total scanning time: 6m 54s


Scanning file system...

Scanning: prescan

Scanning: C:\*.*

C:\Documents and Settings\Ashley Procopio\My Documents\Downloads\MusicManager.exe/noname.nsis/file16/noname.nsis/file0 (Error whilst scanning file: I/O Error (0x00220005))

C:\System Volume Information\_restore{BADCEA4B-5DE3-46B6-9665-CAD8946A7B16}\RP19\A0011434.exe (Infected with W32/Smalltroj.YGBN)
Deleted file

Scanning: D:\*.*

Scanning: postscan


Running post-scan cleanup routine:
Failed to locate shared service executable: C:\WINDOWS\System32\appmgmts.dll
Removed service: AppMgmt

Number of files found: 155602
Number of archives unpacked: 6644
Number of files scanned: 155600
Number of files not scanned: 2
Number of files skipped due to exclude list: 0
Number of infected files found: 1
Number of infected files repaired/deleted: 1
Number of infections removed: 1
Total scanning time: 2h 17m 31s


2nd time.. i did not abort this it aborts by user automatically.


Norman Malware Cleaner
Version 1.8.3
Copyright 1990 - 2010, Norman ASA. Built 2010/11/26 13:02:05

Norman Scanner Engine Version: 6.06.07
Nvcbin.def Version: 6.06.00, Date: 2010/11/26 13:02:05, Variants: 8187001

Scan started: 2010/11/27 05:54:18

Running pre-scan cleanup routine:
Operating System: Microsoft Windows XP Home 5.1.2600 Service Pack 3
Logged on user: ASHLEY\Ashley Procopio


Scanning kernel...

Kernel scan complete


Scanning bootsectors...

Number of sectors found: 1
Number of sectors scanned: 1
Number of sectors not scanned: 0
Number of infections found: 0
Number of infections removed: 0
Total scanning time: 0s 94ms


Scanning running processes and process memory...

A fatal error occured whilst scanning.
0xC0000005 (5909D83B)
nse: 0x59000000
ncl: 0x09220000
ncm: 0x00000000

Number of processes/threads found: 579
Number of processes/threads scanned: 577
Number of processes/threads not scanned: 2
Number of infected processes/threads terminated: 0
Total scanning time: 53s



Running post-scan cleanup routine:

Aborted by user
Number of files found: 0
Number of archives unpacked: 0
Number of files scanned: 0
Number of files not scanned: 0
Number of files skipped due to exclude list: 0
Number of infected files found: 0
Number of infected files repaired/deleted: 0
Number of infections removed: 0
Total scanning time: 0s

#7 lizliz710

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Posted 28 November 2010 - 08:26 PM

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Ashley Procopio on 11/28/2010 at 20:24:20.


Services Stopped:


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\Ashley Procopio\Desktop\rkill.scr


Rkill completed on 11/28/2010 at 20:24:39.

#8 lizliz710

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Posted 28 November 2010 - 08:31 PM

i went to restart the computer and an ending program notification called OfficeWatson came up

#9 boopme

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Posted 28 November 2010 - 09:37 PM

Hi lizliz, we ahve an unidentified Rootkit on here. AS we cannot reformat we need to get it out with some specific tools.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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