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Infected with a virus that seems to block Google and Google Chrome


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2 replies to this topic

#1 ThePeaceOutGirl

ThePeaceOutGirl

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Posted 27 November 2010 - 01:01 AM

Hello and let me go ahead and say thank you for your time! I don't know how much of the following is actually important, but I would rather be too detailed than not detailed enough; please forgive me.

This happened two days ago, on November 25th. I browse with Google Chrome, my OS is Windows 7, and I use Avast! as my antivirus program. I was using StumbleUpon and it took me to an article on cracked.com, a site I've enjoyed many times with no problems. I was immediately redirected to some advertising site, you know the kind--lots of banners and text ads. I also got a few pop-ups. Before I could even react, the computer shut itself down. I booted it back up, and attempted to start Chrome again. The window where the web page would normally be was completely blank, there was no url in the url bar, and the loading circle that normally appears beside the tabs was not there. I don't think it froze or anything, my mouse icon stayed the same and the window didn't white out, but nothing worked. I tried to close it the regular way and couldn't, so I ended it through task manager. I tried to load it again, this time disabling the options to load the tabs I had open last session. I got the same results and again had to shut it down the same way.

First I rebooted my computer, and tried to load up Chrome. Same results, so I shut it down with task manager. Next, I tried uninstalling. I went to the control panel, right-clicked Chrome on the list, and told it to remove/uninstall, but nothing happened; no loading icon, no windows, nothing. When I tried again I got an error message asking me to wait until the current program was finished uninstalling before attempting another one. I rebooted my computer.

I Googled my problem using Firefox (both FF and IE were functioning just fine), and I noticed I was getting lots of shady redirects when I right-clicked to open a new tab. I had to try several times to get results to show up, sometimes having to open in a new tab multiple times or a new window or the same tab. Frustrated, I exited Firefox and attempted to get rid of Chrome by just deleting all the folders. It worked--at least, I was able to install a new copy--but the new copy did the exact same thing.

After that I decided it was less likely a browser issue and more likely a virus, so I did a quick scan and then a full scan with Avast! to make sure I was clean. It told me I was, so I tried a system restore (to the 23rd of November, the most recent one I had). When it was done, my Google files I'd deleted were still in the Recycle bin, and the program looked like it was uninstalled. I tried downloading and installing another version; same results.

I was going to let it go and just get used to Firefox again, but over the past two days an email address I haven't used in months has been getting more spam email than it's ever gotten. I don't check the account anymore, but it is still linked to my phone, and I'm getting upwards of 20 of them a day whereas I used to get maybe 1 in a day, if that. I can't search for anything on Google because of the constant redirects. Not only that, but tabs have randomly started opening by themselves and directing me to those same advertising-type sites. It's driving me crazy. Any help getting whatever this is out of my system would be greatly appreciated.

DDS log is pasted below, Attach.txt is attached to the post. :)

DDS (Ver_10-11-26.01) - NTFS_AMD64
Run by Liz at 0:28:19.76 on Sat 11/27/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.4061.2243 [GMT -5:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Program Files\WTouch\WTouchService.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwltry.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\Pen_Tablet.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Windows\system32\WTablet\Pen_TabletUser.exe
C:\Windows\system32\Pen_Tablet.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Last.fm\LastFM.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Java\jre6\bin\jucheck.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\AIM\aim.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Windows Media Player\wmplayer.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files\WTouch\WTouchUser.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\explorer.exe
C:\Users\Liz\Desktop\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://livejournal.com/
uInternet Settings,ProxyServer = http=127.0.0.1:50370
mWinlogon: Userinit=userinit.exe
uWinlogon: Shell=explorer.exe,C:\Users\Liz\AppData\Roaming\Microsoft\Windows\shell.exe
uWindows: Load=C:\Users\Liz\AppData\Local\Temp\dwm.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\PROGRA~2\MICROS~2\Office12\GR469A~1.DLL
BHO: : {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: N/A: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
uRun: [uTorrent] "C:\Users\Liz\Downloads\utorrent.exe"
uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWow64\Macromed\Flash\FlashUtil10b.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [LogMeIn Hamachi Ui] "C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe" --auto-start
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
mRun: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
mRunOnce: [STToasterLauncher] C:\program files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe
StartupFolder: C:\Users\Liz\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office10\OSA.EXE
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office10\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - C:\Program Files (x86)\Common Files\microsoft shared\Web Folders\PKMCDO.DLL
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~2\MICROS~2\Office12\GRA32A~1.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\PROGRA~2\MICROS~2\Office12\GR469A~1.DLL
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
mRun-x64: [Apoint] C:\Program Files\DellTPad\Apoint.exe
mRun-x64: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
mRun-x64: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
mRun-x64: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe
mRun-x64: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
mRunOnce-x64: [DSUpdateLauncher] "c:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\runhstart.bat"

================= FIREFOX ===================

FF - ProfilePath - C:\Users\Liz\AppData\Roaming\Mozilla\Firefox\Profiles\uhl5gx3v.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.fanfiction.net/
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
FF - plugin: C:\Program Files (x86)\TabletPlugins\npwacom.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false
============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2010-7-11 121936]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-13 59904]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-1-19 203264]
R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswFsBlk.sys [2010-7-11 20048]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2010-7-11 61008]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\Alwil Software\Avast5\AvastSvc.exe [2010-9-7 40384]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 Hamachi2Svc;LogMeIn Hamachi 2.0 Tunneling Engine;C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2.exe [2010-3-30 1823112]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-1-19 656624]
R2 TabletServicePen;TabletServicePen;C:\Windows\System32\Pen_Tablet.exe [2010-3-3 5556520]
R2 WTouchService;WTouch Service;C:\Program Files\WTouch\WTouchService.exe [2010-3-3 127784]
R3 avast! Mail Scanner;avast! Mail Scanner;C:\Program Files\Alwil Software\Avast5\AvastSvc.exe [2010-9-7 40384]
R3 avast! Web Scanner;avast! Web Scanner;C:\Program Files\Alwil Software\Avast5\AvastSvc.exe [2010-9-7 40384]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2010-1-19 172704]
R3 itecir;ITECIR Infrared Receiver;C:\Windows\System32\drivers\itecir.sys [2010-1-19 60416]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2010-1-19 317480]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\System32\drivers\vwifimp.sys [2009-7-13 17920]
S3 SwitchBoard;SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
S3 wacmoumonitor;Wacom Mode Helper;C:\Windows\System32\drivers\wacmoumonitor.sys [2010-3-3 18216]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-2-25 1255736]

=============== Created Last 30 ================

2010-11-27 00:39:08 8199504 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{CABA54C3-78F7-476D-B673-BBE70B1226B6}\mpengine.dll
2010-11-25 05:38:14 -------- d-----w- C:\Users\Liz\AppData\Roaming\Malwarebytes
2010-11-25 05:38:03 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2010-11-25 05:38:03 -------- d-----w- C:\PROGRA~3\Malwarebytes
2010-11-17 22:32:00 -------- d-----w- C:\PROGRA~3\regid.1986-12.com.adobe
2010-11-14 04:16:06 -------- d-----w- C:\Users\Liz\AppData\Roaming\WTablet
2010-11-14 04:16:03 -------- d-----w- C:\Users\Liz\AppData\Roaming\WTouch
2010-11-11 04:02:53 -------- d-----w- C:\Users\Liz\AppData\Roaming\SYSTEMAX Software Development
2010-11-11 04:02:53 -------- d-----w- C:\PROGRA~3\SYSTEMAX Software Development
2010-11-11 04:02:34 -------- d-----w- C:\Users\Liz\AppData\Local\Zame
2010-11-08 19:07:47 -------- d-----w- C:\Users\Liz\.scriv
2010-11-08 19:07:02 -------- d-----w- C:\Users\Liz\AppData\Local\Scrivener
2010-11-08 19:05:42 -------- d-----w- C:\Program Files (x86)\Scrivener
2010-11-03 03:34:59 230400 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\hpzppw71.dll

==================== Find3M ====================

2010-10-19 15:41:44 270720 ------w- C:\Windows\System32\MpSigStub.exe
2010-09-10 05:35:44 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2010-09-10 05:35:43 347648 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2010-09-08 05:36:17 1192960 ----a-w- C:\Windows\System32\wininet.dll
2010-09-08 05:34:34 57856 ----a-w- C:\Windows\System32\licmgr10.dll
2010-09-08 04:30:04 978432 ----a-w- C:\Windows\SysWow64\wininet.dll
2010-09-08 04:28:15 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll
2010-09-08 04:16:38 482816 ----a-w- C:\Windows\System32\html.iec
2010-09-08 03:35:30 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2010-09-08 03:22:31 386048 ----a-w- C:\Windows\SysWow64\html.iec
2010-09-08 02:48:16 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2010-09-07 15:12:17 38848 ----a-w- C:\Windows\avastSS.scr
2010-09-07 14:47:33 61008 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2010-09-01 05:12:09 12625920 ----a-w- C:\Windows\System32\wmploc.DLL
2010-09-01 04:23:49 12625408 ----a-w- C:\Windows\SysWow64\wmploc.DLL
2010-09-01 02:58:34 3123712 ----a-w- C:\Windows\System32\win32k.sys
2010-08-31 04:32:30 954752 ----a-w- C:\Windows\SysWow64\mfc40.dll
2010-08-31 04:32:30 954288 ----a-w- C:\Windows\SysWow64\mfc40u.dll

============= FINISH: 0:29:01.79 ===============



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#2 B-boy/StyLe/

B-boy/StyLe/

    Bleepin' Freestyler


  • Malware Response Team
  • 8,307 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bulgaria
  • Local time:06:03 PM

Posted 04 December 2010 - 05:11 AM

Hello and welcome to Bleeping Computer :welcome:

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log




Regards,
Georgi :hello:

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#3 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
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  • Gender:Male
  • Local time:10:03 AM

Posted 15 December 2010 - 02:13 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




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