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Inspiron 1525 Vista Home Premium Really Need Help!


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11 replies to this topic

#1 rahrah094

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Posted 27 November 2010 - 12:32 AM

Hello everyone!

I always come here for help and I always find it so here I am again... although under very different circumstances. My cousin really needed a laptop 2 months ago so i loaned him mine for a while. Unfortunately I just got it back and something is totally wrong. Here is a list of problems I can identify:

The window edges and home bar are not vista like (more like the old 1995)but background is normal
The wireless card cannot be detected
The audio card cannot be detected
Security center is not working... says cannot be started
Roxio not working
Updater is not working
System Restore disabled
Thinking that perhaps i need to reinstall the drivers, i tried to put the disk that came with the computer for the drivers but the preparing to install flashes 3 times and nothing happens

I thought that my 16 year old cousin could handle the responsibility, however, it seems not. So I questioned him and managed to get out what he did or was trying to do. Apparently he torrented one of those Dragon Speech Recognition Softwares and was trying to use the directopms to "crack it". (thank god he had printed the directions so I can give you a little idea what he did).
So after installation and putting in the fake serial, the directions ask you to:

-In msconfig: Disable boottime loading of any following (look in 'Services' tab also): 'Ereg', 'SSBkgdudate', 'issch', 'ISdM', 'ISUSPM',and 'agent'
-When OK... close MSCONFIG + 'Exit without Restart'
-Goto the cracked files and replace the following .exe files from these locations with the cracked ones:
C:\Program Files\Nuance\NaturallySpeaking10\Ereg
C:\Program Files\Common Files\ScanSoft Shared\SSBkgdUpdate
C:\Program Files\Common Files\InstallShield\UpdateService\issch
C:\Program Files\Common Files\InstallShield\UpdateService\agent
C:\Program Files\Common Files\InstallShield\UpdateService\ISDM
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM
-Block SSBkgdupdate.exe and Agent.exe in firewall permanently
-Reboot computer and reconnect internet

I am pretty sure that there is no malware or virus involved, but I can't be sure. I really really need my computer to be the same as it was before with all its facilities due to a tight schedule between work and studies. I can't go to the library everytime and cannot afford professional repair or replacement. Please Please someone help me. Thank you!

Edited by rahrah094, 27 November 2010 - 12:47 AM.


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#2 Broni

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Posted 27 November 2010 - 01:29 AM

When I see so many issues....I suggest, you back up your data and you reinstall Windows. If you need your laptop NOW, that is probably the fastest way.

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#3 rahrah094

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Posted 27 November 2010 - 05:07 AM

I am willing to try fixing it I mean i have 2 days of break. I would really appreciate it if you could help me restore my computer without windows reinstallation.

#4 rahrah094

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Posted 27 November 2010 - 11:11 AM

Anyone?

#5 Broni

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Posted 27 November 2010 - 11:39 AM

Do you have Vista DVD?

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#6 rahrah094

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Posted 27 November 2010 - 01:37 PM

Yes I have the reinstall package with the following disks:
Reinstallation DVD Windows Vista Home Premium 32BIT
Drivers and utilities
Reinstalling Dell MediaDirect 3.5 on Dell Inspiron Computers
Works 2009

#7 Broni

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Posted 27 November 2010 - 01:40 PM

That won't do.
I was thinking about repair installation, but for that you need straight Vista DVD, not reinstallation DVD.

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#8 rahrah094

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Posted 27 November 2010 - 01:44 PM

Oh well the Vista came preinstalled so they only gave reinstallation stuff. Is there anyway to diagnose the problem?

#9 Broni

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Posted 27 November 2010 - 01:57 PM

IMHO....too many issues.
I wouldn't even know, where to start.
It looks like your computer may be infected, to start with.
You can start at malware forum, but there is a couple of days wait there.

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#10 rahrah094

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Posted 27 November 2010 - 10:31 PM

Ok I'll take your original advice and do a clean reinstall. I have already backed up my data. Could you please give me step by step instructions? or direct me to such instructions? I really don't want to take any chances.

#11 Broni

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Posted 27 November 2010 - 11:03 PM

Pop in your recovery DVD, restart computer and follow on screen instructions.

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#12 S Bradshaw

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Posted 29 November 2010 - 06:30 PM

Dells do not come with Recovery discs to do a factory recovery. The disc that you have is most likely a full Vista installation DVD (that only works with a Dell). Also, Vista does not have a repair option which I wish Microsoft did not take away. Using the disc Dell provided would be pretty much just like you purchased a retail version of Vista, except the OEM product key is built in.




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