It's probably the malware keeping you from posting a log.
Anyway, HijackThis only scans certain areas of a computer's system/registry
to help diagnose the presence of undetected malware in known hiding places. Therefore, it is limited in its ability to detect infection and generate a report outside these known hiding places and its log may not always reveal all the malware on a computer. As such, HijackThis has been replaced by other preferred tools
that provide comprehensive logs with specific details about more areas of a computer's system, files, folders and registry keys which may have been modified by malware infection.
Can you post the results of your MBAM scan for review?
To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
Logs are saved to the following locations:
- Click the Logs Tab at the top.
- The log will be named by the date of scan in the following format: mbam-log-date(time).txt
-- If you have previously used MBAM, there may be several logs showing in the list.
- Click on the log name to highlight it.
- Go to the bottom and click on Open.
- The log should automatically open in notepad as a text file.
- Go to Edit and choose Select all.
- Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
- Come back to this thread, click Add Reply, then right-click and choose Paste.
- Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd
-- Vista, Windows 7, 2008: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd
Please download the TDSS Rootkit Removing Tool
) and save it to your Desktop. <-Important!!!Be sure to print out and follow all instructions for performing a scan or refer to these instructions with screenshots.
-- If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.
- Extract (unzip) the file to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the Desktop. Vista/Windows 7 users refer to these instructions if you're unsure how to unzip a file.
- If you don't have an extracting program, you can download TDSSKiller.exe and use that instead.
- Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.
- When the program opens, click the Start Scan button.
- Do not use the computer during the scan
- If the scan completes with nothing found, click Close to exit.
- If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
- Ensure Cure is selected, then click Continue > Reboot now to finish the cleaning process.<- Important!!
Note: If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection.
- A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
- Copy and paste the contents of that file in your next reply.
Please download Norman Malware Cleaner
and save to your desktop.alternate download linkIf you previously used Norman, delete that version and download it again as the tool is frequently updated!
- Be sure to read all the information Norman provides on that same page.
- Double-click on Norman_Malware_Cleaner.exe to start. Vista/Windows 7 users right-click and select Run As Administrator.
The tool is very slow to load as it uses a special driver. This is normal so please be patient.
- Read the End User License Agreement and click the Accept button to open the scanning window.
- Click Start Scan to begin.
- In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot to ensure that all infections are removed.
- After the scan has finished, a log file a log file named NFix_date_time (i.e. NFix_2009-06-22_07-08-56.log) will be created on your desktop with the results.
- Copy and paste the contents of that file in your next reply.
Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons: Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable
used Geary registry cleaner found and fixed 1 problem.
The Windows registry
is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component
because it is where Windows "remembers
" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable
. For a more detailed explanation, read Understanding The Registry
. Not all registry cleaners are created equal
. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry
". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work. Not all registry cleaners create a backup of the registry before making changes
. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE
making any changes to the registry. Improperly removing registry entries can hamper malware disinfection
and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable
to removal tools. The usefulness of cleaning the registry is highly overrated and can be dangerous
. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily
could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great