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Malware issues


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22 replies to this topic

#1 mike3260

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Posted 26 November 2010 - 10:01 PM

Had issue with Think Point malware. Updated Malwarebytes, followed removal instructions from this site and thought malware was removed. Symptoms were continious rebooting, program called "Status" keeps popping up trying to install but cannot find the files needed. I ran CHKDSK and did a repair install in order to get the system to boot into Windows XP. I have an Internet connection, but get "page cannot be displayed" when trying to get Microsoft updates. If I google anything Microsoft and click on the link, I get re-directed to another site. Malwarebytes and AVG scans are clean. Tried running the DDS software, but now getting a BSOD. The system will now boot into Windows after I log on, then blue screen (stop C000021a Fatal System error), then go into a continious loop of log on, blue screen,log on, blue screen. Systen unstable now after running DDS.I will try to get system stable again to get log reports.

Thanks,
Mike

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#2 mike3260

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Posted 28 November 2010 - 12:22 PM

Had Think Point malware. System would keep re-booting. Got system to boot into Windows running CHKDSK and finally by a repair install. System will sometimes re-boot into a blue screen (stop C000021a Fatal System Error). Finally got AVG and Malwarebytes updated and scans are clean now. System still runs sluggish. All Microsoft sites get re-directed and now so does Bleeping Computer. Other sites (MSN and Yahoo) work. Running DDS caused a blue screen which was fixed by CHKDSK. Finally got system stable enough to run DDS, but could not get GMER to run the second scan after unchecking the boxes requested, the GMER program seemed to freeze after a minute of scanning. Could not close program, only restart computer.I have attached the first scan of GMER, not the second after unchecking boxes. Here is the DDS log;



DDS (Ver_10-11-27.01) - NTFSx86
Run by Somsak at 16:00:06.62 on Sat 11/27/2010
Internet Explorer: 6.0.2900.2180

============== Running Processes ===============


============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://my.netzero.net/s/search?r=minisearch
uSearch Bar = hxxp://my.netzero.net/s/search?r=minisearch
uSearchURL,(Default) = hxxp://my.netzero.net/s/search?r=minisearch
uURLSearchHooks: URLSearchHook Class: {37d2cdbf-2af4-44aa-8113-bd0d2da3c2b8} - c:\program files\netzero\SearchEnh1.dll
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Pop-up Blocker: {52706ef7-d7a2-49ad-a615-e903858cf284} - c:\program files\netzero\qsacc\X1IEBHO.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: ZeroBar: {f0f8ecbe-d460-4b34-b007-56a92e8f84a7} - c:\program files\netzero\Toolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
IE: Display All Images with Full Quality - c:\program files\netzero\qsacc\appres.dll/228
IE: Display Image with Full Quality - c:\program files\netzero\qsacc\appres.dll/227
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - hxxps://img.member.yahoo.com/dl/atty/yinst_current.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1206018920343
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1234013322921
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2010-11-26 21:07:51 12536 ----a-w- c:\windows\system32\avgrsstx.dll
2010-11-26 21:05:49 -------- d-----w- c:\program files\AVG
2010-11-26 21:05:32 -------- d-----w- c:\docume~1\alluse~1\applic~1\avg9
2010-11-26 20:38:33 -------- d--h--w- c:\windows\PIF
2010-11-26 17:17:40 -------- d-----w- c:\windows\system32\CatRoot2
2010-11-25 22:39:18 152 ----a-w- c:\windows\system32\PwdServ.cmd
2010-11-25 22:31:46 -------- d-----w- c:\docume~1\alluse~1\applic~1\dbg
2010-11-25 22:31:46 -------- d-----w- C:\~ErdUserProfile.$$$
2010-11-25 22:31:23 40960 ------w- c:\windows\system32\PwdServ.exe
2010-11-25 20:48:34 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-25 20:41:30 172032 ----a-w- c:\windows\system32\igfxres.dll
2010-11-25 20:22:57 98304 -c--a-w- c:\windows\system32\dllcache\msir3jp.dll
2010-11-25 20:21:58 45568 -c--a-w- c:\windows\system32\dllcache\browscap.dll
2010-11-25 20:19:41 16384 -c--a-w- c:\windows\system32\dllcache\isignup.exe
2010-11-25 20:19:41 16384 ----a-w- c:\program files\internet explorer\connection wizard\isignup.exe
2010-11-25 20:19:38 4639 -c--a-w- c:\windows\system32\dllcache\mplayer2.exe
2010-11-25 20:19:38 4639 ----a-w- c:\program files\windows media player\mplayer2.exe
2010-11-25 20:19:38 364544 -c--a-w- c:\windows\system32\dllcache\npdsplay.dll
2010-11-25 20:19:38 364544 ----a-w- c:\program files\windows media player\npdsplay.dll
2010-11-25 20:19:38 226816 -c--a-w- c:\windows\system32\dllcache\npdrmv2.dll
2010-11-25 20:19:38 226816 ----a-w- c:\program files\windows media player\npdrmv2.dll
2010-11-25 20:19:38 221184 -c--a-w- c:\windows\system32\dllcache\wmpns.dll
2010-11-25 20:19:38 221184 ----a-w- c:\program files\windows media player\wmpns.dll
2010-11-25 20:19:38 10240 -c--a-w- c:\windows\system32\dllcache\npwmsdrm.dll
2010-11-25 20:19:38 10240 ----a-w- c:\program files\windows media player\npwmsdrm.dll
2010-11-25 19:39:47 24661 -c--a-w- c:\windows\system32\dllcache\spxcoins.dll
2010-11-25 19:39:47 24661 ----a-w- c:\windows\system32\spxcoins.dll
2010-11-25 19:39:47 13312 -c--a-w- c:\windows\system32\dllcache\irclass.dll
2010-11-25 19:39:47 13312 ----a-w- c:\windows\system32\irclass.dll
2010-11-25 19:39:33 14573 ----a-r- c:\windows\SET131.tmp
2010-11-25 19:39:28 13753 ----a-r- c:\windows\SETF6.tmp
2010-11-25 19:39:25 1086058 ----a-r- c:\windows\SETEA.tmp
2010-11-25 19:39:23 1042903 ----a-r- c:\windows\SETE7.tmp
2010-11-23 21:37:12 -------- d--h--w- C:\ErdUndoCache
2010-11-21 17:15:55 -------- d--h--w- C:\$AVG
2010-11-21 16:59:46 -------- d-----w- c:\docume~1\somsak\applic~1\AVG10
2010-11-21 16:54:21 -------- d--h--w- c:\docume~1\alluse~1\applic~1\Common Files
2010-11-21 16:53:37 -------- d-----w- c:\windows\system32\drivers\AVG
2010-11-21 16:53:37 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG10
2010-11-21 16:48:20 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2010-11-16 20:32:48 -------- d-----w- c:\docume~1\somsak\locals~1\applic~1\HP
2010-11-16 20:08:48 -------- d-----w- c:\program files\Yahoo!
2010-11-16 20:07:56 -------- d-----w- c:\windows\SQL9_KB970892_ENU
2010-11-16 20:03:19 316928 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\hpfpp092.dll
2010-11-16 20:03:18 122880 ----a-w- c:\windows\system32\hpf3l092.dll
2010-11-16 20:02:53 716288 ----a-r- c:\windows\system32\hpwwiax9.dll
2010-11-16 20:02:53 593920 ----a-r- c:\windows\system32\hpwtscl5.dll
2010-11-16 20:02:53 372736 ----a-r- c:\windows\system32\hppldcoi.dll
2010-11-16 20:02:53 315392 ----a-r- c:\windows\system32\hpwvst01.dll
2010-11-16 20:01:18 -------- d-----w- c:\windows\hpoj4500g510n-z
2010-11-16 19:13:21 -------- d-----r- c:\program files\Skype

==================== Find3M ====================


=================== ROOTKIT ====================

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: Hitachi_HDP725025GLA380 rev.GM2OA5CA -> Harddisk0\DR0 -> \Device\Ide\IdePort2 P2T0L0-6

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x8A6CA446]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8a6d0504]; MOV EAX, [0x8a6d0580]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 nt!IofCallDriver[0x804E19BC] -> \Device\Harddisk0\DR0[0x8A726AB8]
3 CLASSPNP[0xF76B805B] -> nt!IofCallDriver[0x804E19BC] -> \Device\00000094[0x8A756898]
5 ACPI[0xF75AE620] -> nt!IofCallDriver[0x804E19BC] -> [0x8A728940]
\Driver\atapi[0x8A75BAE8] -> IRP_MJ_CREATE -> 0x8A6CA446
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; PUSHA ; MOV CX, 0x137; MOV BP, 0x62a; ROR BYTE [BP+0x0], CL; INC BP; }
detected disk devices:
\Device\Ide\IdeDeviceP2T0L0-6 -> \??\IDE#DiskHitachi_HDP725025GLA380_________________GM2OA5CA#5&c6f1dd&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x8A6CA292
user != kernel MBR !!!
sectors 488397166 (+255): user != kernel
Warning: possible TDL4 rootkit infection !
TDL4 rootkit infection detected ! Use: "mbr.exe -f" to fix.

============= FINISH: 16:01:12.71 ===============

Just to give an update, Avg and Malwarebytes removed the rootkits and a virus. Computer seems more responsive. I still cannot get Windows updates. I keep getting page cannot be displayed. Clicking on Microsoft links gets me re-directed to different sites not related. Host file looks good, flushed DNS and proxy server box not checked.

Thanks,
Mike

Merged 2 topics and the two posts of the second topic. ~ OB

Attached Files


Edited by Orange Blossom, 28 November 2010 - 04:17 PM.


#3 gringo_pr

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Posted 03 December 2010 - 11:46 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply



Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 mike3260

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Posted 04 December 2010 - 12:07 PM

Hi Gringo,
Things are not going well today. I cannot boot into normal Windows, I keep getting BSOD. It was probably from getting Windows updates last night. I can only boot into safe mode. All logs posted are from running in safe mode. The Rootkit Unhooker would not run, I get an error loading/opening driver. I could not post that log.

Thanks,
Mike

Attached Files



#5 gringo_pr

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Posted 04 December 2010 - 01:05 PM

Hello

AVG right now is very hard to shut down long enough to run our scans and is actively going after some of our tools - for this reason we are going to have to remove it until we are finished

I would like you to uninstall AVG and run their AVG removal tool

You may install this antivirus while we are working and until we are done and then if you wish you may reinstall AVG - Antivir PersonalEdition Classic


Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 mike3260

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Posted 04 December 2010 - 05:15 PM

Gringo,
Attached is the Combo Fix log. I still cannot boot into the regular Windows mode, only safe mode. I ran the AVG removal tool and Combo Fix still picked up the active scanner from AVG. Windows does not blue screen when I try to log on in the regular mode now, it just keeps re-starting.

Thanks,
Mike

Attached Files



#7 gringo_pr

gringo_pr

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Posted 05 December 2010 - 05:05 PM

Greetings

Good That cleaned up some bad guys but I see some other stuff that we need to go after, so I want you to run this custom script for me.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

Driver::
qdczmpmc


Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 mike3260

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Posted 05 December 2010 - 07:55 PM

Gringo,
Combo Fix still picked up AVG Active Scanner and Avira when run. After running Combo Fix, it re-booted computer and I was able to log into regular Windows mode for Combo Fix to finish and computer re-booted by itself and then into the Blue Screen again. Computer still runs the same. I can only run into safe mode. Here is the Combo Fix log.

Attached Files



#9 gringo_pr

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Posted 05 December 2010 - 09:30 PM

Hello

Ok lets see if we can find the problem why you can't get into normal mode

I would like you to go into Device manager and see if you see anything with a ? mark and/or ! mark you can go here for Identifying problems in Device manager

Let me know what you find

Gringo
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#10 mike3260

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Posted 06 December 2010 - 05:52 PM

Gringo,
Well, I'm into regular Windows mode now after the third attempt. I checked Device Manager and I have an unknown device between the Network Adapter and the Ports device. There is nothing attached and I removed a slave drive prior to working on the computer.

On the first two attempts, I was able to log on, but once I moved the mouse ti rebooted into a blue screen; Stop c000021a {Fatal System Error} The Windows subsystem system process terminated unexpectadly with a status of c0000005 (ox7c9106c3 0x00c7f36c).

I tried a different mouse but got the third blue screen.I looked into the Event Viewer Application Log and found a few SQL Operating System error 5 (access is denied) errors. I really don't see any reason the owner needs to run SQL.

Thanks,
Mike

#11 mike3260

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Posted 06 December 2010 - 07:57 PM

Gringo,
Just to add an update, I disabled all SQL services and the computer has not re-booted for at least three re-starts. I was even able to get all Microsoft updates. I checked the problem devices in System Information and found two.

One looks like an HP OfficeJet printer which does not show up in printers and faxes. I did notice the owner took out a HP printer cd when I first went to look at the computer. He stated he didn't do anything when the computer crashed.The OfficeJet printer does not show up in Add Remove Programs. The PNP Device ID shows Root\Multifunction\0000 and the Error Code shows Drivers not installed.

The second device shows not available but has a listing under PNP Device ID as Root\Legacy_Beep\XX_QDCZMPMC_XX which looks like the text file you had me create and drop into Combo Fix. The error code states "Failure using the VxD loader.

Maybe some corrupt entries in the registry?


Thanks,
Mike

#12 gringo_pr

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Posted 06 December 2010 - 09:38 PM

Greetings

First I will have to say is good job!!

The other two things I would try uninstalling them in device manager and see if it clears up but I would not do much more as we have it working in normal mode now.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 8.1.3

and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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#13 mike3260

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Posted 07 December 2010 - 04:36 AM

Gringo,
Here is the logs you requested. The system is still stable with no known issues at this time. I uninstalled the unknown device and it did not come back after scanning for new devices. All seems well so far.

Thanks,
Mike

Attached Files



#14 gringo_pr

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Posted 07 December 2010 - 04:47 AM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
      O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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#15 mike3260

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Posted 07 December 2010 - 08:09 PM

Gringo,
I returned the computer and ran the HJT program and got rid of the three items. I did not get to run the ESET program yet. It seems to run good, except when it came time to test the printer. The software was not installed properly and it kept trying to install something when I tried to scan. Once I fix that I will post the ESET log around 5:00pm tomorrow.


Thanks,
Mike




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