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Think Point malware,cannot get updates


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#1 mike3260

mike3260

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Posted 26 November 2010 - 08:26 PM

I am working on a friend's computer that was infected with the Think Point malware. The malware seemed to disappear the next day when I went back with updated Malwarebytes and AVG. It looked like it was removed once I was able to get Malwarebytes updated and the AVG ran. It got rid of 1 item and the computer seemed ok at that point. Later that night he was having the same symptom, computer was rebooting in a continious loop. I was able to get it to boot into Windows XP after doing a repair. CHKDSK didn't help previously. The problems I have now is a pop up from a program that is trying to finish an install, called status. Since I did a repair, I cannot get any Microsoft updates. I keep getting page cannot be displayed when trying to get Microsoft updates through the browser/tools. I do have Internet access. If I google Microsoft updates and click on any Microsoft links, I get re-directed to a different site. I have flushed the DNS cache, ran disk cleanup, host file is ok, emptied Temporary Internet Files, Temp Files. Scans from AVG and Malwarebytes are ok, not picking up anything.

Running Windows XP Pro,sp2, IE 6, 4GB of ram Quad 2.66 CPU.

Thanks,
Mike

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#2 Orange Blossom

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Posted 26 November 2010 - 09:05 PM

Hello,

You are likely still infected. Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#3 Orange Blossom

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Posted 28 November 2010 - 04:19 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic363271.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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