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My laptops gone crazy!


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5 replies to this topic

#1 Miercoles

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Posted 26 November 2010 - 06:43 PM

Hey guys,

Just over a week ago I noticed my internet connection was failing. I keep having to switch off and then re-click the box to make Windows manage my connection and then it comes back. Then a few days after this started, internet pages started jumping, for example to advertisements I had not clicked on and opening new tabs of a tab I just closed (especially Hotmail). Even just now when I tried to log into here, it jumped to my Hotmail account.

I also had the "Security Tool" virus on my computer, which appeared last night. I then spent all day on this website and folled the various ways to remove it. So far it seems to have gone - I already had MBAM and this got rid of some 20 infected files. Phew!

But now a tab pops up saying "Generic Host Process for Win32 Services has encountered a problem and needs to close". When I click the "Don't send" button, it then totally changes my browser to something that looks really, realy old and basic.

I'd be really grateful if someone could help me sort this out - I'm so worried! Thanks :)

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#2 boopme

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Posted 26 November 2010 - 09:35 PM

Hello and welcome. Let's do this next and see what we get.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Reboot to Normal and rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Miercoles

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Posted 28 November 2010 - 11:50 AM

Hi thanks for the quick reply.

I did everything you said, but I had to do it in safe mode and under 'administrator' because when I logged into my user account the page remained blank.

Here is my scan log from SAS:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/28/2010 at 04:36 PM

Application Version : 4.46.1000

Core Rules Database Version : 5921
Trace Rules Database Version: 3733

Scan type : Complete Scan
Total Scan Time : 01:05:51

Memory items scanned : 326
Memory threats detected : 0
Registry items scanned : 6114
Registry threats detected : 0
File items scanned : 53539
File threats detected : 25

Adware.Tracking Cookie
gw.callingbanners.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\5RH5B943 ]
msnbcmedia.msn.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\5RH5B943 ]
objects.tremormedia.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\5RH5B943 ]
s0.2mdn.net [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\5RH5B943 ]
secure-us.imrworldwide.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\5RH5B943 ]
C:\Documents and Settings\NetworkService\Cookies\system@247realmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@ad.yieldmanager[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@adbrite[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@adtech[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@advertise[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@advertising[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@atdmt[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@content.yieldmanager[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@content.yieldmanager[3].txt
C:\Documents and Settings\NetworkService\Cookies\system@control.solution.weborama[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@doubleclick[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@media6degrees[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@revsci[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@weborama[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@yieldmanager[1].txt

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7953D9EF-F7E4-41B1-AB0F-E8D629863461}\RP320\A0018764.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7953D9EF-F7E4-41B1-AB0F-E8D629863461}\RP320\A0018765.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7953D9EF-F7E4-41B1-AB0F-E8D629863461}\RP320\A0018766.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7953D9EF-F7E4-41B1-AB0F-E8D629863461}\RP320\A0018767.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{7953D9EF-F7E4-41B1-AB0F-E8D629863461}\RP320\A0018769.EXE

I am now going to run MBAM and then I will once again post the log results.

Thanks

#4 Miercoles

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Posted 28 November 2010 - 12:50 PM

I've now done the MBAM scan and it didn't detect anything! Here is the log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5206

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

28/11/2010 17:26:45
mbam-log-2010-11-28 (17-26-45).txt

Scan type: Quick scan
Objects scanned: 179003
Time elapsed: 32 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Does this mean I am now nasty virus free? If so, many many many many many thank yous!!!

#5 Miercoles

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Posted 28 November 2010 - 01:29 PM

Hey, I am still having problems...

My internet explorer keeps "Not Responding" and I also have difficulty starting up - sometimes it doesn't load and other times it loads a blank screen with my desktop background.

Any more ideas?

#6 boopme

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Posted 28 November 2010 - 11:13 PM

Please run these now and see if things clear up.
Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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