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freezing/blue screens shortly after waking computer everyday


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5 replies to this topic

#1 KateC

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Posted 26 November 2010 - 01:56 PM

VISTA Home Premium (32bit)

For the past couple of weeks, about 5-10 minutes after I awaken my computer from sleep, it freezes up (ie doesn't even respond to Ctrl+Alt+Del) and/or does multiple bluescreens in a row.

At first I thought it was caused by my backup software Retrospect starting up, so I uninstalled that yesterday but continue to get the freezing/bluescreens.

Thanks in advance for any help.
Kate

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#2 Broni

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Posted 26 November 2010 - 03:51 PM

Desktop, or laptop?

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 KateC

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Posted 26 November 2010 - 11:34 PM

Hi Broni. Thanks for responding. I'm using a desktop.

Here's the report from BlueScreenView.exe:


==================================================
Dump File : Mini112510-02.dmp
Crash Time : 11/25/2010 12:56:01 PM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 0x828211f2
Parameter 2 : 0x00000000
Parameter 3 : 0x0000fffe
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+57e07
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18488 (vistasp1_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112510-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini112510-01.dmp
Crash Time : 11/25/2010 12:54:04 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x0000000d
Parameter 2 : 0xfd21b9b0
Parameter 3 : 0x75637355
Parameter 4 : 0x86ce4368
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+bbbf2
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112510-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini101510-02.dmp
Crash Time : 10/15/2010 10:00:55 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0x80000003
Parameter 2 : 0x830ffab0
Parameter 3 : 0x8dc7e9e0
Parameter 4 : 0x00000000
Caused By Driver : nvstor32.sys
Caused By Address : nvstor32.sys+11ab1
File Description : NVIDIA® nForce™ Sata Performance Driver
Product Name : NVIDIA nForce™ SATA Driver
Company : NVIDIA Corporation
File Version : 5.10.2600.0998 built by: WinDDK
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini101510-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini101510-01.dmp
Crash Time : 10/15/2010 9:59:20 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9b6d1986
Parameter 3 : 0x9cf93c50
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+d1986
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini101510-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini092810-01.dmp
Crash Time : 9/28/2010 5:20:14 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00009cdb
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x822730b3
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+5adc4
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18488 (vistasp1_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini092810-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini071410-01.dmp
Crash Time : 7/14/2010 4:50:26 AM
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : 0x84b848e8
Parameter 2 : 0x862dcb90
Parameter 3 : 0x00000001
Parameter 4 : 0x00000001
Caused By Driver : hal.dll
Caused By Address : hal.dll+40ed
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini071410-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini063010-01.dmp
Crash Time : 6/30/2010 6:02:54 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x2e70ffe6
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8a74bcb8
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+6cb8
File Description : Network I/O Subsystem
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini063010-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

#4 Broni

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Posted 26 November 2010 - 11:50 PM

Since this is a desktop, I strongly suggest, you disable all power saving features.
No need for them and MS has never been able to make them work flawlessly.
See how it goes.

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#5 KateC

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Posted 27 November 2010 - 06:41 PM

OK thanks. So far, so good!

#6 Broni

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Posted 27 November 2010 - 06:50 PM

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