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Logo Then Nothing


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6 replies to this topic

#1 Hal06

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Posted 26 November 2010 - 11:47 AM

Last weekend a friend told me that his computer was infected with the Thinkpoint virus. I was able, thanks to Bleeping Computer, to download some software and remove the virus. Then, about three days later, he phoned to say that his computer would boot up to the display of the Dell logo, which is at the very beginning, then simply revert to a blank screen. It would not start in safe mode, it would not do anything else. I tend to think this means the computer is dead. Is there a solution other than "buy a new computer" I might offer?

Thanks.

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#2 Mooseby

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Posted 26 November 2010 - 03:26 PM

If you know someone with LiveCDs or Knoppix of some sort , they can let you get into the machine to see if it is dead. Can they open the BIOS screen, see if maybe the boot order is messed up, like set to IDE CD ROM , when there is none present in the drive?

If they have an OS intsall disk they can also see if they can get into the Recovery Console.

I am sure that some one more knowledge-able will come along with better advice.

#3 dc3

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Posted 26 November 2010 - 07:51 PM

What did you use to clean the infection?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Hal06

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Posted 27 November 2010 - 08:21 PM

What did you use to clean the infection?


I followed the instructions from this site including the downloads.

#5 dc3

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Posted 27 November 2010 - 08:31 PM

I followed the instructions from this site including the downloads.


What is this site?

I'm trying to find out specifically what program/s that you ran to clean the computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Hal06

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Posted 28 November 2010 - 03:20 PM

Sorry. This site:

http://www.bleepingcomputer.com/virus-removal/remove-thinkpoint

#7 Elise

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Posted 30 November 2010 - 01:01 PM

Hello, and sorry for the delay.

Please download ARCDC from Artellos.com.
  • Double click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few dos screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
Your ISO is located on your desktop.

  • Insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

  • If your PC is not booting from the CD, you need to change the boot order:
    • Restart your PC
    • As soon as you get an image, press the Setup key. This is usually F2, or Del. On some machines the key can also be a different one. It should, however, be stated on the screen which key is the setup key.
    • Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press enter to select an item to change.
    • Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order
    • The tab should now show your current boot order.
      If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily.
    • Once the CD-drive is on top of the boot order, navigate to Exit and select Exit saving changes.
  • Your PC should now boot from your XP-CD.
    Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
  • When prompted to choose a windows installation, type 1 and press enter.
  • When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

  • A command prompt will open

Type fixmbr and press enter.

Type exit and press enter to reboot. Let me know how things are now.

regards, Elise


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