Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Google re-direct


  • Please log in to reply
15 replies to this topic

#1 william7718

william7718

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 26 November 2010 - 10:26 AM

I want to start from the beginning to get rid of this. I've tried on my own runing various removers but always end up frustrated and mad. I'm not an advanced user except for work related activities such as excel, power point and access. PLEASE anyone to help me would be greatly appreciated.

Edited by Orange Blossom, 26 November 2010 - 02:11 PM.
Move to AII for initial assistance. ~ OB


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:51 PM

Posted 26 November 2010 - 05:09 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 william7718

william7718
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 27 November 2010 - 10:03 AM

Here is the MBAM log file.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5184

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18975

2010-11-27 8:59:25 AM
mbam-log-2010-11-27 (08-59-25).txt

Scan type: Quick scan
Objects scanned: 154211
Time elapsed: 4 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I really appreciate the prompt help. Just let me know what next to do.

Thanks!!!

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:51 PM

Posted 27 November 2010 - 08:25 PM

Ok William,did great ,so we don't overwhelm you now we'll run 2 scan in Safe Mode.
I noted your Vista system is one Service pack behind. Windows 6.0.6001 Service Pack 1. We will do this at the end.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Let me know if you still redirect.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 william7718

william7718
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 28 November 2010 - 03:02 PM

Here is the scan:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/28/2010 at 01:31 PM

Application Version : 4.46.1000

Core Rules Database Version : 5922
Trace Rules Database Version: 3734

Scan type : Quick Scan
Total Scan Time : 00:09:38

Memory items scanned : 778
Memory threats detected : 0
Registry items scanned : 2629
Registry threats detected : 0
File items scanned : 9928
File threats detected : 9

Adware.Tracking Cookie
C:\Users\a484816\AppData\Roaming\Microsoft\Windows\Cookies\a484816@realmedia[2].txt
C:\Users\a484816\AppData\Roaming\Microsoft\Windows\Cookies\a484816@www.epoclick[2].txt
C:\Users\a484816\AppData\Roaming\Microsoft\Windows\Cookies\a484816@myroitracking[2].txt
C:\Users\a484816\AppData\Roaming\Microsoft\Windows\Cookies\a484816@mediaquantics[1].txt
C:\Users\a484816\AppData\Roaming\Microsoft\Windows\Cookies\a484816@tacoda[2].txt
a.ads2.msads.net [ C:\Users\a484816\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\FX79NFSV ]
ads2.msads.net [ C:\Users\a484816\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\FX79NFSV ]
b.ads2.msads.net [ C:\Users\a484816\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\FX79NFSV ]

Trojan.Agent/Gen-FakeAlert[Local]
C:\PROGRAMDATA\HYDRO\BIND\B_SECURITYSETTINGS\B_CACLS.EXE

I could not open in safemode. Otherwise I did everything else as instructed. Bitlocker asked for a password that i do no have since this is a work computer. Also I did not delete the last entry. I'm not sure what it is other than it is related to work. I tried and was re-directed the first time I tried to open a google link. Hopefully we are not ready to abandon ship. Thanks for any help.

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:51 PM

Posted 28 November 2010 - 10:03 PM

Hello, The legit file would be in C:\Windows\system32 folder almost all occurrances. But the Trojan.Agent/Gen-FakeAlert is a serious Malware. Here is where I have to leave the ball in your court as it is a work machine and as such all changes are your responsibility.

I would want to run FakeAlert Stinger.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 william7718

william7718
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 03 December 2010 - 09:07 PM

I looked and there was no file in the C:\Windows\System32 folder resembling the earlier mentioned file. I have to take a trip to Texas through the middle of the week and don't want to risk losing my work access which I think that this file helps allow. After I return I will download the FakeAlert Stinger scanner you would do if you was me and see what results show and post. I understand your reluctance on advising me due to this being a work pc but assure you that there would be no issue if any advice I accept messes it up to the point of it needing to be re-formatted. Any help is appreciated and understood that the intent is only to help me resolve my issue. Thanks again for your time.

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:51 PM

Posted 04 December 2010 - 11:11 AM

After the Stinger run

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 william7718

william7718
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 11 December 2010 - 09:10 PM

Here are the reports:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5184

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18975

2010-12-11 8:06:36 PM
mbam-log-2010-12-11 (20-06-36).txt

Scan type: Quick scan
Objects scanned: 154901
Time elapsed: 4 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


McAfee® Labs Stinger™ Version 10.1.0.728 built on Mar 18 2010

Copyright © 2010 McAfee, Inc. All Rights Reserved.

Virus data file v1000.0000 created on Mar 18 2010.

Ready to scan for 1331 viruses, trojans and variants.



Scan initiated on Sat Dec 11 19:15:11 2010

Number of clean files: 276464



2010/12/11 20:09:11.0261 TDSS rootkit removing tool 2.4.11.0 Dec 8 2010 14:46:40
2010/12/11 20:09:11.0261 ================================================================================
2010/12/11 20:09:11.0261 SystemInfo:
2010/12/11 20:09:11.0261
2010/12/11 20:09:11.0261 OS Version: 6.0.6001 ServicePack: 1.0
2010/12/11 20:09:11.0261 Product type: Workstation
2010/12/11 20:09:11.0262 ComputerName: Y6015956
2010/12/11 20:09:11.0262 UserName: a484816
2010/12/11 20:09:11.0262 Windows directory: C:\Windows
2010/12/11 20:09:11.0262 System windows directory: C:\Windows
2010/12/11 20:09:11.0262 Processor architecture: Intel x86
2010/12/11 20:09:11.0262 Number of processors: 4
2010/12/11 20:09:11.0262 Page size: 0x1000
2010/12/11 20:09:11.0262 Boot type: Normal boot
2010/12/11 20:09:11.0262 ================================================================================
2010/12/11 20:09:11.0577 Initialize success
2010/12/11 20:09:14.0251 ================================================================================
2010/12/11 20:09:14.0251 Scan started
2010/12/11 20:09:14.0251 Mode: Manual;
2010/12/11 20:09:14.0251 ================================================================================
2010/12/11 20:09:17.0545 ================================================================================
2010/12/11 20:09:17.0545 Scan finished
2010/12/11 20:09:17.0545 ================================================================================


Still getting re-direct on Google.

Thanks for helping.

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:51 PM

Posted 11 December 2010 - 09:55 PM

Looks like it is in the router/

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you donít know the router's default password, you can look it up HERE.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 william7718

william7718
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 17 December 2010 - 08:27 PM

Well I reset the router and IT HAS FOR THE FIRST TIME IN MONTHS NOT DONE A REDIRECT!!!!

Hopefully I'm not speaking to soon but everytime before when I would do a google search it would load in a seperate browser where now it does as it should >>> link to the page with no re-direct.

So after much cleaning of my pc you were persistent with the problem and fixed it. Me and my wife both got a little goofy with relief. We were laughing and carrying on. It has been such a pest for us.

So "Thank You" boopme. For ending our stupid aggravation. For giving us some peace of mind.

Good luck to you and while I will read lots of posts here I hope I never have to write another.

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:51 PM

Posted 17 December 2010 - 08:57 PM

Hi your welcome and thaks.. I would still like you to run another now that that was done ( I know I am a pest). I promise to leave you kids alone soon.
I want you to run the latest MBAm as there may be a couple remnants.

Your log shows Malwarebytes' Anti-Malware 1.46
Database version: 5184

It's now at
Malwarebytes' Anti-Malware 1.50
Database version: 5346


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Edited by boopme, 17 December 2010 - 08:58 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 william7718

william7718
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 18 December 2010 - 12:18 PM

I can't use the update so I manually downloaded this version from mbam. It doesn't have the database version you suggested but was newer than I previously had. Anyways here is the log. If there is a newer version that you could link me to I would run it. Let me know. Thanks again for helping!



Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5249

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18975

2010-12-18 11:08:17 AM
mbam-log-2010-12-18 (11-08-17).txt

Scan type: Quick scan
Objects scanned: 47152
Time elapsed: 3 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#14 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:51 PM

Posted 18 December 2010 - 07:46 PM

OK,now I am happy with this...

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 william7718

william7718
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:51 PM

Posted 18 December 2010 - 09:40 PM

Done and done. For the record I named my restore point boobme.

Thanks again for all your help. Once again my new pc is running like a new pc!

Any advice on prevention? I'm currenty using AVG and Adaware and now MBAM.

Also company installs Symantec as standard for all laptops.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users