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I Can't Install My Firewall!


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#1 shorty

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Posted 29 November 2005 - 07:43 PM

I've been having a problem with my computer getting infected by annoying, but thankfully, not harmful viruses. It all started when I got my DSL connection. Now, web pages constantly freeze on me to the point where I can't access them, I get pop-ups constantly, and I awlays get messages like "msxp wants to access the Internet". And I always click the "block all access" option.

It was suggested that I install a firewall, so I went to renew my McAfee Personal Firewall Plus subscription and it won't install for me! Everything went fine until it came to hitting the Install button--then, like every other page I visit, it freezes and I can't access it to install. I paid good money for this! Why can't I install this firewall? :thumbsup:

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#2 Rimmer

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Posted 29 November 2005 - 08:09 PM

Most likely some malware you have in your system is preventing the firewall from installing.

Follow this basic cleaning process:

Is your Anti-virus program current and updated? If not you can download a free anti-virus program here (US Link): AVG Free
When you have downloaded and installed it you need to go online to register it and update it. (It will probably prompt you to do this.)
Once you have installed AVG uninstall your old Anti-Virus software because you should only have one running on your system.

Do you have any anti-spyware installed? If not download and update all of the following:Reboot your computer in Safe Mode and run the anti-virus scan and anti-spyware scans there.
If you are not sure how to boot in Safe Mode there is a tutorial here: Safe Mode

See if that helps :thumbsup:

Edited by Rimmer, 29 November 2005 - 08:11 PM.


Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.

#3 shorty

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Posted 01 December 2005 - 07:54 PM

Turns out i had a bunch of spyware infect my computer and make it go crazy. I installed and ran Spybot yesterday, and i think it cleaned up all the problems...but my Internet still keeps freezing up, despite the fact that I installed McAfee Personal firewall and adjusted it ti Tight security level. Should I try running the program again?

#4 Rimmer

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Posted 01 December 2005 - 09:14 PM

You should run ALL the programs I suggested in Safe Mode as a start. Some malware is very difficult to remove and one or two programs are not going to be able to find everything.

You may be best to submit an HJT log to our expert team in the HJT forum. Please read the 'Preparation Guide' before posting to:
http://www.bleepingcomputer.com/forums/Hij...alysis-f22.html

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.




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