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May be infected


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8 replies to this topic

#1 Mike.H

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Posted 26 November 2010 - 07:56 AM

Hi guys and gals,

Think there may be an infection on my laptop, comodo firewall tells me periodically that it is blocking gphone.exe from modifying registry keys and connecting from the internet. I ran MBAM and it found the following:

"Files Infected:
C:\Users\user\Downloads\Setup.exe (Adware.Hotbar) -> Quarantined and deleted successfully.
C:\Users\user\Desktop\gphone.exe (Backdoor.Bot) -> Delete on reboot."

But I am still getting messages which suggest the infections are still here? Quite confused right now, would appreciate some help.

Thank you for your time.

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#2 boopme

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Posted 26 November 2010 - 10:56 AM

Hello, Press CTRL+SHIFT+ESC, this will bring up Task manager and the Processes tab. See if gphone.exe is there. Highlight it and click End Task if it is.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
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#3 Mike.H

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Posted 29 November 2010 - 11:32 AM

Will be on the case tonight, thanks for your guidance.

#4 boopme

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Posted 29 November 2010 - 12:04 PM

Ok, I'll check later. You're welcome!!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Mike.H

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Posted 01 December 2010 - 07:13 AM

Hey,

Did what you said and it seems to have found something or other! Here is the log, hope this is the right one.

C:\gphone.exe Win32/Autoit.EB worm cleaned by deleting - quarantined
C:\$RECYCLE.BIN\S-1-5-21-1045383122-2962420941-1912137782-1000\$RFDXQVF.exe Win32/Autoit.EB worm cleaned by deleting - quarantined
C:\Users\user\Desktop\autorun.ini INF/Autorun virus deleted - quarantined
E:\autorun.inf INF/Autorun virus deleted - quarantined
E:\New Folder.exe Win32/Autoit.EB worm cleaned by deleting - quarantined
E:\$RECYCLE.BIN\S-1-5-21-1045383122-2962420941-1912137782-1000\S-1-5-21-1045383122-2962420941-1912137782-1000.exe Win32/Autoit.EB worm cleaned by deleting - quarantined

Thanks.

#6 boopme

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Posted 01 December 2010 - 10:52 AM

Good, I feel if we run thru these now we'll be OK.
Do you ever use a flash drive on this PC?

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Mike.H

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Posted 14 December 2010 - 05:30 PM

Brilliant, that has done the trick! No problems since I followed your advice, the people who make these viruses really need a firm slapping. Thank you very much for your help boopme, you're a gentleman!

Have a great day,
Mike

#8 Mike.H

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Posted 14 December 2010 - 06:15 PM

im sorry but if i may point out, your first issue here is comodo firewall,,,why are you using this firewall?


It appears to be doing the trick. Not had any issues with malware for some time and it flagged this up which allowed me to remove all the nasty things which were on here through boopme's advice, and given that there was no other malware on here other than what was suspected, there's no reason to fret is there? Besides, it's free, my friend installed ZoneAlarm free firewall on my PC sometime ago but that caused problems with me internet after a while. If it ain't broke...;)

#9 boopme

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Posted 14 December 2010 - 08:07 PM

There is nothing wrong with Comodo firewall,one of the best on the market.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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