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Win 7, Can not connect to or ping gateway


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#1 Lilfelr

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Posted 25 November 2010 - 03:32 PM

My mom has a dell inspiron running windows 7. She has DSL network and everything was working fine, then all the sudden it quit connecting to the internet. I hooked my laptop to her 2-wire modem/router and was able to connect. I then took her desktop to my house and connected it to my network. Same problem. I have it wired to both routers. I can do ipconfig and receive all the correct IP, subnet, gateway and DNS as on my pc, but it will not connect to the network, I can also not ping the gateway from the pc. I have also made all the entries static and still no luck. I have ran malawarebytes and CCleaner. Still no luck. Any ideas? When I run troubleshooter in Windows it states "The default gateway is not available". I have also tried running it back to a previous install point, reinstalling nic driver and logging in with a different users. I have exhausted all options that I know to do. Thanks in advance for any help.

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#2 Jacee

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Posted 26 November 2010 - 11:12 AM

What Firewall and Anti-virus program is on the computer?

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#3 Broni

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Posted 26 November 2010 - 11:52 AM

Go Start>Run ("Start search" in Vista), type in:
cmd
Click OK (hit Enter in Vista).

At Command Prompt, paste this:
ipconfig /all>c:\ipconfig_all.txt&notepad c:\ipconfig_all.txt&exit
Hit Enter.

Copy and paste what you see in Notepad into a Reply here.

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