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Hourglass on Start Menu/Task Bar


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18 replies to this topic

#1 MPD1981

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Posted 23 November 2010 - 06:28 PM

I have been having an issue with my computer for almost a month now. I had originally posted in the Malware Removal Logs forum and after multiple messages, I was referred to this forum.

Whenever I start Windows, an hourglass icon appears when I move the mouse over the Start Menu and Task Bar. In order for me to be able to open any programs, I have to start a scan using SpyBot Search and Destroy. After a few minutes, all of the icons on the Task Bar will load as normal and I can stop the scan. I am then able to use the computer as normal.

I've done scans with several programs (Kaspersky, ComboFix, GMER, ESET) and I still have this issue.
My posting in the Malware Removal Log forum is here.

Can anyone help me?

Thanks.

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#2 hamluis

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Posted 23 November 2010 - 08:17 PM

Sounds to me as if I would remove/uninstall Spybot.

It's not necessary and SUPERAntiSpyware is better, IMO...for spyware/adware defense.

Louis

#3 MPD1981

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Posted 23 November 2010 - 08:20 PM

I had done that before (along with several other things), but that didn't work. Without starting SpyBot, I can't run any programs/Firefox.

#4 hamluis

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Posted 23 November 2010 - 08:28 PM

Well...Spybot is not an essential program, so I don't know how/why it should prevent Windows from functioning.

Perhaps you are infected, I cannot say.

Louis

#5 MPD1981

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Posted 23 November 2010 - 09:25 PM

So is this something that I'm just going to have to deal with? I know that SpyBot is not essential, but I somehow stumbled upon it as a temporary fix. I don't have any other way of having programs run correctly without starting anything.

Thanks.

#6 Broni

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Posted 23 November 2010 - 09:51 PM

I had done that before (along with several other things), but that didn't work. Without starting SpyBot, I can't run any programs/Firefox.

You've done what? Uninstall Spybot?
Apparently, it's still running.

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

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Attach the file to your next reply.

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#7 MPD1981

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Posted 23 November 2010 - 10:42 PM

SpyBot is still running because I had uninstalled it before, but I was having the same issues after uninstall. Having it on my computer and starting the scan is the only way that I can access programs, etc.

The autoruns file is attached. Thank you for your help.

Attached Files



#8 Broni

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Posted 23 November 2010 - 10:50 PM

I still see Spybot running.
Did you uninstall it, or not?

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#9 MPD1981

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Posted 23 November 2010 - 11:10 PM

I uninstalled it before, but I had to re-install it since doing a scan is the only way that I can access any programs.

I went through so many steps when I posted the problem in the Malware Removal Logs forum that I don't even remember how I was able to re-install it.

#10 Broni

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Posted 23 November 2010 - 11:21 PM

Uninstall it one more time and post FRESH Autoruns log.
Most likely, after uninstall, you still have some leftovers running and I want to see them.

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#11 MPD1981

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Posted 24 November 2010 - 04:02 PM

I deleted SpyBot and ran Autoruns again. I then had to boot the computer in Safe Mode because I wasn't able to open Firefox. The computer froze if I attempted to do that.

Thanks for your help.Attached File  AutoRuns.txt   86.15KB   3 downloads

#12 Broni

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Posted 24 November 2010 - 08:33 PM

OK, Spybot seems to be gone.

I suggest, you completely uninstall Firefox, using these steps: http://kb.mozillazine.org/Uninstalling_Firefox
Then, install fresh copy.

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#13 ThunderZ

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Posted 24 November 2010 - 08:43 PM

A quick question. Did you disable all of Spybots protection prior to uninstalling?

#14 MPD1981

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Posted 24 November 2010 - 08:49 PM

I believe I disabled the protection. I was having issues when I was told to delete AVG and AVAST in the Malware Removal Logs forum.

I'm about to uninstall Firefox.

#15 MPD1981

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Posted 24 November 2010 - 08:59 PM

I uninstalled and re-installed Firefox. I rebooted the computer and the hourglass icon was gone, but I couldn't click anywhere on the Start Menu or Task Bar.

Thank you for the help...I appreciate this.




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