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New Laptop with Issues


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#1 Gary's Girl

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Posted 23 November 2010 - 04:59 PM

Greetings,

I have an open topic in the Security Forum, so hope it's okay to post another question here. I received a new laptop as a gift last week; it's my first experience with an HP computer. G72 Series Notebook; 200 GHz Intel Processor; 320 GB HDD; 6 GB RAM; Windows 7 Home Premium.

Question: Does Windows 7 sometimes have issues with connections? Mine is seldom able to connect to the wireless through the router, though other computers in the house have no problem.

Question: Does Windows 7 have issues with keyboard commands? The Alt+F4 command doesn't work at all.

The friends who bought me this computer got it at an Aaron's rent to own place. The thing that concerns me is that Aaron's has stuff on here to track the computer if it's lost (or not paid for, I guess) and am wondering if that software might be tripping up some things. In the security forum I posted about the other issue - can't get AVG to install.

I'd like to reformat and clean install Windows 7 but don't know if Aaron's will let me - - I can ask. Also, the unit didn't come with any software - - no operating system disk. HP says there's a recovery setup, but all that does is put it back to the way it came from the factory with all the trial software, none of which I want. (Uninstalled it all first thing, then tried to install AVG - - and I'm thinking some of the issues may be conflicts with leftover files from something I deleted - - Microsoft Office Trial and Nortons Security, which I removed with the Norton Removal Tool.)

Is it legal to use the Windows 7 disk I bought when I upgraded the Dell just to install onto the HP and then use the license key that came with the HP Windows installation, since both are legally my licenses? Don't want to do anything illegal. Also, I purchased the 7 disc right after 7 came on the market and it's a bit different from the one on the HP.

Final issue: When I got the new HP, I passed my 2 year old Inspiron on to my husband to replace his older Dell. The inspiron has 3 GB RAM, but is so much faster than the brand new HP, with 6 GB RAM (came with 3 and I upgraded to 6 that day.)

So, questions is, does anyone know if these issues are Windows related or Aaron's related issues? Either way, anyone have any suggestions on how to overcome any of them? I've run WSE and SuperAntiSpyware and no nasties were found on it, so I don't think it's infected with anything. Feels like setup problems.

Thanks for any suggestions forthcoming!
S.

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#2 jburd1800

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Posted 23 November 2010 - 06:20 PM

I am far from an expert, and don't play one on tv (although I did stay in a Holiday Inn Express one night). I would let the experts on the security forum do their magic before you move to something else. Who knows what has been downloaded from a RTO company computer. jmho

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#3 Broni

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Posted 23 November 2010 - 10:15 PM

I have an open topic in the Security Forum, so hope it's okay to post another question here

Same computer?

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#4 Gary's Girl

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Posted 23 November 2010 - 10:15 PM

They've advised me to wait to hear from AVG first. So, I'll wait for AVG and then post back in Security.

Thanks,
S.

#5 Gary's Girl

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Posted 25 November 2010 - 12:27 PM

Still have no assistance from AVG and today there's a new problem. Overnight all the restore points deleted with no command from me to do so. I opened System Restore and set a new one earlier today. A few minutes ago, I rebooted the computer and then found that the restore point set earlier had also deleted. What's up with that?

Anyone know what might cause this and how I can fix it?

Thanks,
S.

#6 Jacee

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Posted 25 November 2010 - 03:02 PM

Download Microsoft Security Essentials ... http://www.microsoft.com/Security_Essentials/
It doesn't have nearly the 'bloat' that AVG now has.

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#7 Gary's Girl

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Posted 25 November 2010 - 04:13 PM

MSE came installed on this unit and I've had it running ever since I couldn't get AVG to install.

#8 Jacee

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Posted 25 November 2010 - 11:15 PM

MSE came installed on this unit and I've had it running ever since I couldn't get AVG to install.

That's strange that MSE came installed ...it's not bundled with any 'OEM' computers that I know of. It's a user's choice to download it.

Leave it on your machine, just make sure it's updating definitions and run a scan, often.

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#9 Gary's Girl

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Posted 09 December 2010 - 09:14 AM

Go ahead and close this issue.




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