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Error messages while attempting to run programs


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#1 rattenjunge

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Posted 23 November 2010 - 04:37 PM

Hello.

I had this nasty infection in my computer, so I ran my antivirus and other tools (Spybot S&D, Malwarebytes and SuperAntispyware). These programs found and deleted several viruses and malwares.

Everything seemed to work fine, until while running Firefox, this message appeared:

C:\...\bin\jqsnotify.exe
Windows cannot access the specified device, path, file...

As well as when I run AutoCAD from a file icon:

C:\...\AutoCAD 2008\acad.exe
Windows cannot access the specified device, path, file...

Or when I try to open a video file from hotmail without downloading it:

C:\...\Windows Media Player\wmplayer.exe
Windows cannot access the specified device, path, file...

Or when I've tried to run other tools such as Combofix(with assistance from this forums):

32788R22FWJFW\iexplore.exe
Windows cannot access the specified device, path, file...

In the case of Firefox, error messages appear everytime a window opens (even pop-ups), in the case of AutoCAD only when I try to run the program by double-clicking an icon, in the case of Windows Media, only when I try to run the program by trying to open a video file from hotmail. I have already had some help in the security forums (first here, and then here). My computer is clean now. However, the error messages are still there. It seems to be a permissions issue, so I've been asked to open a new topic here.

Edited by rattenjunge, 23 November 2010 - 04:40 PM.


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#2 noknojon

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Posted 23 November 2010 - 05:18 PM

Re: jqsnotify.exe slows down PC
--------------------------------------------------------------------------------
•Go into Add/Remove programs and uninstall all Java except the newest version.
•Reboot.
•Run Taskmgr and end jqsnotify.exe
Cleanup old Java and update to newest version this program will do it all for you.
•Download JavaRa
http://www.java.com/inc/BrowserRedirect1.jsp?locale=en&host=www.java.com

•After update chose Cleanup old versions. Give it a minute and after it pops up the log file you will see what it removed.
•Then click "Additional tasks" and check "remove Useless JRE files and Remove JavaRa log files.
•After that run Search for Updates again to confirm you are up to date.
•After that run remove older versions again. This time the Log file should be empty.
Now the jqsnotify.exe should run normally.
If it does not you need to deep Malware scans as you may have a Java related Malware.
I would suggest Malwarebytes AntiMalware Full scan to begin.

This was the best of 4 items on the first part of the question -

Thank You -

EDIT -Download link changed -
Fixing your Java may resolve some of the other related items also -

Edited by noknojon, 24 November 2010 - 06:03 AM.


#3 rattenjunge

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Posted 24 November 2010 - 11:55 AM

Hello.

I've followed the java related instructions, and I've scanned my PC with Malwarebytes which found and deleted a worm. And now the messages are gone!

Thanks

#4 Animal

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Posted 24 November 2010 - 12:48 PM

Great news, and thank you for sharing the resolution to your issue.

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